Session 803: Successful Global Communication with Your Team and Customers

Friday, April 13 at 10:15 AM

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Learn how to make the most of the digital transformation to ensure you and your organization are ready to rapidly grow to deliver service anywhere in the world! This session will help you build a dynamic and innovative global team by incorporating the key ingredients for successful cross-cultural communication. You'll engage in an interactive discussion to identify and understand cultural beliefs and values, develop cultural rapport and trust, organize productive interactions, use digital platforms to stay connected, and leverage the cultural diversity of your team.

Jan Dietz

Customer Experience Manager

For more than 20 years in the call center industry and 15 years in the IT outsourcing business, Jan Dietz has been developing and delivering training with a passionate focus on performance results. In her current position as customer experience manager for Stefanini, Jan oversees a global team of trainers and knowledge specialists. She coauthored their Global Best Business Practices for Training Development and their KCS Knowledge Management and Trainer certification program.