HDI Information Technology Conference 2018

Session 801: Using Customer Service Data for Continuous Improvement


Friday, April 12 at 10:15 AM

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Are you consistently hitting your customer satisfaction target? Do you even have a target? This session will review the best practices of implementing a customer satisfaction survey and show you how to assess your customer satisfaction data to incorporate process changes, training, coaching to drive performance towards exceeding your customer satisfaction goal.

Gina Montague

Support Services Manager
Infinite Campus

Gina Montague is passionate about staff development, process improvement, and creating positive employee and customer experiences. Gina has more than 25 years of leadership and customer service experience, and she's proud to have a career in the support industry. For the past eight years, she's had the honor of leading the support team for Infinite Campus, a student information system for K-12 education. In April 2013, the Infinite Campus support team was awarded the HDI Team Excellence Award, and in 2016, they were a finalist.