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Session 801: Indifferent...Intrigued...Engaged!: Taking Employees from Zero to Hero

Friday, August 7 at 10:15 AM

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Is your company performance throttling? Did your customer experience ratings just get a flat tire? Are you or some of your colleagues running out of gas or do they simply suffer from engine burnout? If so, then you need an employee engagement pit stop! Attend this session and become part of the pit crew so you can zoom past your competition. You'll confidently drive away with several simple, yet critical repairs for taking your shop from zero to hero in no time flat.

This session will cover:
• What really impacts employee engagement
• Six proven strategies for increasing employee engagement
• Tips and tricks for driving these key strategies

SupportWorld Live speaker photo for Garilynn-Wollard

Garilynn Wollard

Sr. Manager

Entertainment Partners

GariLynn is President of HDI Los Angeles Local Chapter and Senior Manager for Entertainment Partner's Client Experience Team. She helped create EP's Technology Transformation Office which was responsible for increasing employee engagement, improving client focus and increasing innovation time by creating highly productive, self-managed teams. She is an Information Technology Leader with over 14 years of experience managing people in fast paced environments, specializing in business relations, compliance, as well as call center and project management. She holds a BA degree in Computer Science from the University of San Diego, but decided to go the technical support route instead of the software engineer route, giving her over 24 years total IT experience dedicated to customer service, helpdesk, desktop support, system administration, and end-user training.