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Session 706: How AI Improved Employee Satisfaction for Two Global Brands

Friday, April 24 at 9:00 AM

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experiences with help desk requests typically have lower satisfaction and engagement levels. The future of work is better service experiences, faster answers, and ultimately, more engaged and empowered employees. When AI-driven automation is successfully implemented, enterprise companies can reduce IT costs, improve operational efficiencies and improve customer satisfaction. Attend this session to learn how AI-driven automation is transforming the employee experience at McDonald's and adidas.

This session will cover:
• How AI and ML are transforming the service and employee experience
• Why Service Managers are using AI to accelerate digital transformation
• What to know before getting started and five actionable tips to guarantee your first AI project is successful

SupportWorld Live speaker photo for Dan-Turchin

Dan Turchin

Co-founder and Chief Product Officer

Astound

Dan Turchin is the co-founder and chief product officer of Astound, the leading provider of machine learning and natural language processing solutions for enterprise service management. Prior to Astound, Dan was vice president of product at DevOps leader BigPanda, chief product officer at security analytics company AccelOps (now Fortinet), and a senior director of product strategy at ServiceNow. In 2000, Dan co-founded mobile enterprise machine learning company Aeroprise and served as CEO until it was acquired in 2010 by BMC Software. He was also a founding board member at Rhomobile prior to its acquisition by Motorola. Dan is passionate about building great teams that build great products that solve hard problems that change lives. He's a big fan of Orwell, Dr. Seuss, youth soccer, adventure sports, and Tynker. Dan has BS and BA degrees from Stanford University.