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Session 705: The Duality of Strategic Sourcing

Friday, April 12 at 9:00 AM

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What really goes on behind the scenes of a strategic sourcing agreement? What are some of the loopholes, strategies, and tactics involved in these agreements? When the seas get rough, what can be done to right the ship? The duality of strategic sourcing is real, and the more you know about each side of the relationship, the better prepared you will be to manage the solution. In this session, attendees will take a deep dive into the design, negotiation, delivery, and management of outsourced services. Walk away with:

  • An understanding of the critical success factors in a productive customer/partner relationship
  • Guidance on ways to avoid sabotaging the strategy and souring the relationship
  • Templates to help you kick-start your journey

Dan Wilson

Senior Director, End User Computing
Hertz Corporation

Dan Wilson is a tech-savvy leader with more than 20 years of experience leading IT services, infrastructure, and operations teams. He's passionate about helping organizations exploit IT as a business enabler, with a keen interest in the organizational and human impact of change. Dan received his MBA from the University of Michigan; he's also holds HDI Support Center Manager and ITIL Foundations certifications. Outside of work, Dan is an Ironman triathlete and father of three.

Jeff Ruffini

BlueRock Technologies

Jeff Ruffini is the COO of BlueRock Technologies. An experienced executive with a long history in the IT and services industry, Jeff specializes in service delivery, operations management, continuous improvement, customer relationship management, and customer satisfaction. He also has extensive experience in global management, solutions design and development, business growth, and sales.