Kara Bereman has been a leader with The Home Depot Technology Support Center for 13 years. She is also the VP of Training and Development for the Austin HDI Chapter and has nearly 20 years experience in IT Support & Leadership. She carries an ITIL and HDI Support Center Director certification with significant experience in KCS as well. Over the last 10 years she has trained and spoken as a practitioner to other companies and local or internal groups on topics including: KCS, Career Development, Problem Management, Change Management, and Swarming.

Daniel has 10 years experience in IT with a background in computer science and network engineering. He has worked in positions including desktop support, software support, systems engineering, and help desk management. He has been responsible for technical work including enterprise issue resolution, programming/scripting, and systems administration, as well as personnel and technology management in both public and private sectors. Most recently with The Home Depot has helped shape and implement a successful swarming model.