HDI Information Technology Conference 2018

Session 507: Agentless Agents: Using AI, NLP, and Machine Learning to Drive Operational Efficiency

Thursday, April 11 at 11:30 AM

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People-related costs represent one of the highest expenses of any IT department, but improvements in AI, NLP, and machine learning are enabling a much higher degree of automation than ever before. Enabling "agentless agents" to take on the mundane frees up time for the human agents to work on more value-added services. IT organizations can realize savings in labor costs, which can be redeployed to other technology-related expenditures. But while there are clear advantages, there are also demonstrable challenges, such as: lack of personal touch, risk of over-automation, false positives, and personnel-related issues.

In this session, attendees will hear from an industry leader who has deployed meaningful automation techniques to realize the vision of an "agentless agent." Attendees will learn about:

Ganesh Iyer

Global CIO & Head of Digital Ops

Ganesh V. Iyer is a business-savvy CIO and digital operations executive with 25+ years of experience delivering proven results in various industries. including high tech, autonomous tech, telecommunications, and manufacturing. He is recognized for rescuing underperforming digital organizations and creating new high-performing digital organizations in emerging and global markets, and is an expert at change management and building relationships across the organization to achieve company results. Ganesh is currently global CIO and head of digital operations at NIO.