Session 505: Chat for Technical Support: A Discovery Journey to Best Practices

Thursday, April 12 at 11:30 AM

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Mary Cruse

Director, IT Customer Services
First American Corp.

Passionate about customer service, Mary Cruse has over 30 years' experience with Fortune 500 companies in the airline, healthcare and financial industries. Mary has extensive experience leading both technical and non-technical customer service centers, focusing on contact center design and technology, customer service delivery, technology support, and team building and rebuilding. She holds multiple HDI Certifications, as well as the CIAC Call Center Operations Manager Certification, and she is currently the Chairman of the Board of Directors for Help Desk Chapters, Inc.