Will Ross is the Assistant Group Supervisor for the Johns Hopkins University Applied Physics Laboratory (APL). Will has over 20 years of extensive hands on IT experience leading dynamic, high-performing customer support teams. In his current role, Will leads a support team of 70 staff which includes 5 managers supporting over 7,000+ internal customers. In his previous roles, Will has held positions as the Regional Director of IT & Help Desk and Field Services manager. He is very proud to have helped contribute to APL being recognized as one of Computer World Top 100 places to work in IT both 2018 and 2019. In 2018, Will presented "Being the Boss you want to work for!" during the HDI conference in Vegas as well as to his local HDI chapter. Will uses his style of storytelling and comedy to keep the audience laughing and engaged. He has a passion for creating strong leaders with empowered and innovative teams. Will received his Master's in Computer Information from University of Maryland University College (UMUC).