An accomplished manager and leader with equal passions for customer delight, employee satisfaction and process efficiencies, I've worked in the support industry at multiple software and quick-service restaurant companies. On the process efficiencies side, I have been instrumental in implementing ITSM tools at multiple companies, most recently Cherwell at Wendy's. I am the Group Manager, Restaurant Technology Support at Wendy's and responsible for developing processes, tools, relationships and teams to provide 7x24 world-class technical support. I've led the team's growth from 17 to 111 people supporting 2881 corporate and franchise restaurants. Before joining Wendy's, I worked at GXS managing the support team delivering support to our global customers. Prior to this, I was at Sterling Commerce, and held positions leading a variety of global support teams.