Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Save up to $400 with early bird savings when you register by Feb. 28!

Session 102: The Secrets to Effective Onboarding: Helping Analysts Thrive

Wednesday, April 22 at 10:15 AM

View Schedule

You've gone to great lengths to hire the right people. Now the challenge is getting new analysts to bring their best selves to work every day while still fitting in with your team's unique culture. In this session, Jeff Toister will walk you through five distinct stages of employee onboarding and show you how to help new hires thrive from day one. You'll discover why the first day of work is so critical, and how to create a positive first impression. And you'll learn how to describe your service desk culture in clear, actionable terms so you can effectively share it with your new analysts.

SupportWorld Live speaker photo for Jeff-Toister

Jeff Toister

President

Toister Performance Solutions, Inc.

Jeff Toister helps organizations get their employees obsessed with customer service. He is a best selling author who has written three customer service books, including The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. Feedspot has named his Inside Customer Service blog one of the Top 50 customer service blogs on the planet. Jeff has been recognized as a top customer service thought leader by Global Gurus, ICMI, and Comm100. Thousands of people around the world, including many service desk professionals, subscribe to Jeff's Customer Service Tip of the Week email. More than 140,000 people on six continents have taken his video-based training courses on LinkedIn Learning (a.k.a. Lynda.com). Jeff's training videos include Customer Service Foundations and Leading a Customer-Centric Culture.