Session 102: Dashboards 101

Wednesday, April 11 at 10:15 AM

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Many of today's service management tools come equipped with the ability to create customized dashboards, but with the wide variety of reports available, it can be a challenge to select the right combination of data to display. In this session, you'll learn how to design dashboards that provide just enough information without overwhelming your audience. Phyllis Drucker will demonstrate several aspects of dashboard creation, and you'll discuss ways to mix the different types of measures to achieve the results you need. You'll leave this session with a dashboard framework you can use to create a robust set of metrics to support your service management and delivery needs.

Phyllis Drucker

Senior Consultant

ITIL Expert and industry leader Phyllis Drucker is a senior business process consultant for Linium. The author of Service Management Online: Building a Successful Service Request Catalog, Phyllis has more than twenty years of experience as an ITSM practitioner, manager, and consultant. She regularly contributes to the advancement of the profession through presentations, white papers, and articles.