Pre-15: One-day Workshop: Exploring ITIL4 with the MarsLander Simulation

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Pre-15: One-day Workshop: Exploring ITIL4 with the MarsLander Simulation

Tuesday, August 4 at 9:00 AM

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SupportWorld Live speaker photo for Paul-Wilkinson

Paul Wilkinson



Paul has been actively involved in ITSM for more than 35 years in the roles of managing consultant, Service development manager and as ITIL developer. Paul was co-author of the ITIL publication "Planning to Implement IT Service Management", was a member of the ITIL advisory group for ITIL Version 3 and member of the architects team for the ITIL Practitioner. Paul is also co-director and owner of GamingWorks, the company that developed the internationally renowned 'Apollo 13 – an ITSM case experience' ITSM simulation game as well as the most recent 'Phoenix Project' DevOps simulation and 'MarsLander' which can be used to support ITIL4® courseware. He was also co-author and developer of the 'ABC of ICT' (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations world-wide.

SupportWorld Live speaker photo for Gina-Gibson

Gina Gibson

Managing Director

Gibson Group

Gina lives to challenge you to think outside the box to grow your business! As Managing Director of Gibson Group, with over 20+ years experience and certifications including PMP and ACSM, she is frequently called upon by customers ranging from the Fortune 5 to Private companies. No matter where you are in your Agile/DevOps/ITIL adoption, Gina has helped coach leadership and teams through transformational changes. With an inspired vision of leadership, one of her core skills being team development, she is highly collaborative and consistently recognized by internal and external business partners as the driving force behind building relationships that promote success. Gina can launch your business to the pinnacle of performance with an exceptional customer experience!<br />&ldquo;Trusted Force in the Contact Center Industry&rdquo; Tracy Matheson &ndash; Senior Director of Customer Relations