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Pre-14: One-day Workshop: MasterMinds: Desktop Support

Tuesday, August 4 at 9:00 AM

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"No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind."
⎯ Napoleon Hill, Think and Grow Rich (1937)

Are you a desktop support leader who's looking for a unique opportunity to network, share, and learn from the experience of desktop support leaders who share your same pain points and challenges? MasterMinds is a place for professionals across all industries and from organizations large and small to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers from desktop support. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

• The role of desktop support in information/cyber-security
• Metrics and analytics for desktop support
• Choosing and implementing new technologies
• Current pain points and challenges, crowdsourced from the group
• The pros and cons of self-service vs. concierge service

Experience an open forum where you'll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.

SupportWorld Live speaker photo for Roy-Atkinson

Roy Atkinson

Group Principal Analyst

HDI

HDI's 2019 Lifetime Achievement Award honoree Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as Group Principal Analyst, he acts as in-house subject matter expert for HDI and ICMI, bringing his years of experience to the community. He holds a master's certificate in advanced management strategy from Tulane University's Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson

Sponsors

The Following Sponsors Make This Event Possible