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Pre-13: Security Fundamentals for the Support Center

Tuesday, April 9 at 9:00 AM

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The technical support worker is now being asked to work with cybersecurity professionals on the "front line" to help defend their organization. What are the skills that today's technical support worker needs to support cybersecurity professionals? Join CompTIA's Dr. James Stanger and Stephen Schneiter to learn more about these skills in a full-day pre-conference workshop, where we'll do more than just talk about these skills.

Stephen and James will be doing hands-on demonstrations of essential, practical skills that today's technical support professional needs to know. They expect you to bring your own systems and follow along.
They'll be going over essential steps for malware detection and removal. You'll implement Secure Shell (SSH). You'll also learn practical device monitoring and hardening techniques, as well as how to configure systems for two-factor authentication (2FA).

Along the way, James and Stephen will showcase various threats, including social engineering, and will discuss how to improve both physical and logical security.

So, please bring along your own notebook computers and mobile devices. To get the most out of this session, set up a virtualized environment using VMWare, VirtualBox, or any other virtualization environment. Populate it with at least two versions of Linux. James and Stephen use Ubuntu Linux, but you can use any flavor you wish.

James Stanger

Chief Technology Evangelist


Dr. James Stanger has consulted with corporations, governments, and learning institutions worldwide about security, ITSM, help desk management, open source, network administration for over 20 years. The organizations James has consulted with include IBM, NTT Japan, Symantec, the Scottish Qualifications Authority (SQA), the US Department of Defense (DoD), the United Arab Emirates Cultural Division, the US Department of State, Mesei University, and General Dynamics. An award-winning author, blogger, and technologist, he's developed IT education programs used around the world. James currently works as chief technology evangelist at CompTIA, the world's largest tech industry association.

Stephen Schneiter

Program Manager


A lifetime technology enthusiast with a passion for helping others succeed, Stephen Schneiter has built his career at the crossroads of IT and education. After years learning the tricks of the trade as a network administrator and security specialist, Schneiter pivoted into roles focused on guiding and developing IT instructors and emerging IT professionals. As the product manager for CompTIA Security+ and leader of the CompTIA Instructor Network, Schneiter leverages his extensive IT education background to help instructors from around the world create successful IT programs. Schneiter holds bachelor's and master's degrees from the University of Tennessee and is CompTIA Security+ certified.