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Pre-13: One-day Workshop: MasterMinds: Healthcare

Tuesday, August 4 at 9:00 AM

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"No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind."
⎯ Napoleon Hill, Think and Grow Rich (1937)

Are you a technical support or service management leader in the healthcare industry who's looking for a unique opportunity to network, share, and learn from the experience of other healthcare leaders who share your same pain points and challenges? MasterMinds is a place for professionals in hospitals, clinics, and healthcare systems of all sizes (public, private, nonprofit, university-supported) to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in the industry. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

• The strategic value of the service desk in healthcare systems
• Data and analytics tools for strategic decision making
• Best practices in service portal design
• The challenges of change management in a fast-paced patient care environment
• Best practices for implementing or upgrading an EMR/EHR

Experience an open forum where you'll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.


SupportWorld Live speaker photo for Amy-Eisenberg

Amy Eisenberg

Moderator

Amy Eisenberg is the content manager for HDI where she works with industry experts and practitioners to create content for technical support and service management professionals. She has worked in B2B media and scholarly publishing for more than 20 years, developing content for print and digital magazines, print and email newsletters, websites, conferences, and technical seminars. Follow Amy on Twitter @eisenbergamy, and connect with her on LinkedIn.




Sponsors

The Following Sponsors Make This Event Possible