Pre-13: One-day Workshop: MasterMinds: Healthcare

Tuesday, August 4 at 9:00 AM

"No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind."
⎯ Napoleon Hill, Think and Grow Rich (1937)

Are you a technical support or service management leader in the healthcare industry who's looking for a unique opportunity to network, share, and learn from the experience of other healthcare leaders who share your same pain points and challenges? MasterMinds is a place for professionals in hospitals, clinics, and healthcare systems of all sizes (public, private, nonprofit, university-supported) to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in the industry. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):

• The strategic value of the service desk in healthcare systems
• Data and analytics tools for strategic decision making
• Best practices in service portal design
• The challenges of change management in a fast-paced patient care environment
• Best practices for implementing or upgrading an EMR/EHR

Experience an open forum where you'll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.