Pre-11: One-day Workshop: MasterMinds: Higher Education
Tuesday, August 4 at 9:00 AM
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"No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind."
⎯ Napoleon Hill, Think and Grow Rich (1937)
Are you a technical support or service management leader in higher education who's looking for a unique opportunity to network, share, and learn from the experience of other higher education leaders who share your same pain points and challenges? MasterMinds is a place for professionals in universities, colleges, community colleges, and other institutes of higher learning to bring their unique challenges, collaborate on innovative solutions, and gain long-term benefits from a new group of peers in the industry. MasterMinds will help you develop new skills to bring back to your workplace and put into immediate use. Take a deep dive into topics and issues like (but not limited to):
• Running your support center as a business
• Onboarding a student workforce
• Case studies in demand management and identity/access management
• Interdisciplinary collaboration and service desk consolidation
• The service desk of today's university
Come to experience an open forum where you'll receive individualized advice, hear diverse perspectives, and build connections, relationships, and skills that will endure.