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Breakfast Briefing: Toward More Mature ITSM: Meeting Demand in Education, Government, and Healthcare

Wednesday, April 10 at 7:30 AM

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Bound by the common challenges of increased tech spend and resource constraints, organizations in Education, Government, and Healthcare are looking for ways to meet this increased demand without adding costs. IT Leaders need to think differently and employ emerging frameworks to help mitigate challenges. Attend this session to hear real-life stories of how to move the needle in terms of IT Service Management delivery.
1. Knowledge Centered Service (KCS)
2. Self-Service Portals
3. Integrated ITSM & Project Management
Session will include an interactive benchmarking component where the audience will be participating in real-time polling and balancing these against a market study conducted in tandem with HDI. You will walk away understanding where you sit on the spectrum of IT Maturity balanced against key pillars such as knowledge management, change control and efficiency of service delivery. Compare your staffing, your response times and your level of service with your peers – across these specific industries where there has been an exponential increase in tech spend creating unique challenges.

Andrew Graf

Chief Product Strategist


Andrew is the Chief Product Strategist for TeamDynamix. His passion lies in helping organizations thrive in an ever-changing environment. As a co-founder of TeamDynamix, Andrew is well versed in the common issues facing IT leaders in Education, Government and Healthcare – as tech spend rises and needs for increased IT Maturity rise, he is able to help map out a way forward. Andrew believes that success comes when customers, team members, and the company are all aligned. In his role, he uses his insights to focus on customer lifecycle strategy; building a strategic product vision that will ensure customer success in both the short and long term. Andrew was previously a technology and business process consultant with Arthur Andersen Business Consulting serving mid-market and Fortune 500 clients. Andrew graduated Summa Cum Laude with a degree in Management Information Systems with a specialization in French from Ohio University.