HDI Information Technology Conference 2018

Breakfast Briefing: Project Management for Non-Project Managers


Thursday, April 11 at 7:30 AM

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Have you (or your team) ever overpromised and underdelivered because you didn't fully grasp a request? What makes a project different than any other type of request? How do you effectively deliver against expectations when you have no formal training in project management? If you or your team are plagued by missed expectations and low satisfaction, this is the briefing for you! Doug Rabold will share the key tenets of project management, distilled into 12 easy steps that anyone can use to effectively meet (or exceed) customer expectations.

Doug Rabold

Principal Consultant
Bold Ray Consulting

Doug Rabold is founder of Bold Ray Consulting. He has extensive experience in service management, IT operations, sales, employee development, and employee engagement. A lifelong learner, Doug is a Lean Six Sigma Yellow Belt and holds many other industry certifications, including ITIL Foundations, HDI Problem Management Professional, HDI Technical Support Professional, HDI Support Center Manager, and Knowledge-Centered Support Principles. He was a finalist for the 2018 HDI Manager of the Year Award and the People's Choice Award winner that same year. He's currently serving as a national officer on the Help Desk Chapters, Inc. board and as a member of the Cherwell Customer Advisory Board.