Breakfast Briefing: New Supervisors and the Dreaded Firsts

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Breakfast Briefing: New Supervisors and the Dreaded Firsts

Thursday, August 6 at 7:30 AM

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Are you new to leading a team? Every single leader at some point started out with their first team that they had to manage or supervise. Many have the same questions such as "How do I lead a team?" or "Will they listen to me?" or "Where do I even start?"
This session is geared towards newly appointed managers or supervisors who haven't had a lot of exposure to leading a team. Oftentimes, they're asked to lead a team with no direction in where or how to start, and often spend the first 120 days "drinking from the fire hose." This session focuses on the most relevant administrative and operational tasks that any new supervisor will need to either be aware of or have exposure to.

At the end of the session, attendees will have a clearer sense of the answers to:
• What areas do I pay attention to as a new leader of teams?
• What should I do to become an effective and successful new leader?

SupportWorld Live speaker photo for Richard-Sykora

Richard Sykora

Sr Manager Support Operations


Richard Sykora is a senior leader with a diverse background and over 24+ years of experience in Call Center and Service Management including Global Operations, Relationship Management, Work Force Management, Change Management, identifying Business Process Improvements using ITIL and Lean Best Practice methodologies. Richard's background include strategic planning, program and project management, and data analysis in order to execute on theories, policies, business plans, and overall management of Support Services. Richard is currently Senior Manager, Support Operations at Blackbaud, and is Vice Chair on the Non-Profit ReStart Career Development program