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Breakfast Briefing: May the Leadership Force Be with You: Leadership Lessons from Star Wars

Thursday, August 6 at 7:30 AM

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Sure, the Star Wars universe is a fictional world with incredible action, but we can draw correlations to our everyday work life and apply the lessons learned. Luke Skywalker spent a lot of time in the swamp learning how to use the force – leadership is like the force. It's a skill that we can learn by taking classes, reflecting, seeking feedback from others, mentoring, and, of course, doing. In this session, we'll explore:
• Mastering the self
• Knowing who can help you and asking for help when needed
• How projects and rollouts can be like the Death Star
• What the Leadership Dark Side is and how to avoid it
• Finding and using the "Leadership Force"

This is the session you are looking for! It will allow you to transition from a galaxy far, far away to an office close, close to your workplace.


SupportWorld Live speaker photo for Krista-Ciccozzi

Krista Ciccozzi

Director, IT Customer Support

ExamWorks

Krista Ciccozzi has been a support industry professional for almost 30 years, working in large technical support organizations and smaller IT departments. Regardless of the size, Krista understands the importance of the employees doing the work and the importance of good leadership. Krista received her BA in organizational communications and a certificate in business leadership from Marylhurst University, and her leadership certificate from Dale Carnegie. She is a certified LEAN Six Sigma Green Belt and is past-president of the HDI Atlanta local chapter.

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