HDI Information Technology Conference 2018

Breakfast Briefing: Letting Go of Your Best Talent: A Winning Strategy

Thursday, April 11 at 7:30 AM

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Even the most successful service desk will lose its best talent. It's inevitable--but this may not be such a bad thing. The service desk can be a gateway, the launch pad for a successful IT career. Embrace this reality and build a culture that revolves around professional development and self-improvement! In this briefing, Zak Koch will explain why letting go of your top talent is one of the best things you can do for your team.

Zachary Koch

Manager, Service Desk

Zachary Koch is the service desk manager at VCPI. He's been in IT support for 17 years, having started his career in IT while serving in the US Marine Corps. He now leads a dynamic team of 90 service and support professionals. Zak received his BBA in information systems management from Campbell University, and he holds multiple certifications from Microsoft, HDI, and ITIL. Zak enjoys sharing his experiences and insight through his membership on several college advisory boards, participation in panel discussions, and volunteering for community events.