Breakfast Briefing 3: Be the Boss You WANT to Work For!

Wednesday, April 11 at 7:30 AM

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As busy IT leaders, we do our best to support our staff. But let's face it: it's tough! We have to deal with the fires and escalations; we have countless meetings and deadlines; and somewhere in there, we have to find time to engage with our staff and be accessible when they need us. This interactive, entertaining, and informative session will reveal the philosophy and methodology the Johns Hopkins support organization used to create a culture of transparency and staff engagement that produced high-performing teams. 

William Ross

Assistant Group Supervisor, Help Desk and Desktop Services
Johns Hopkins University

Will Ross is the Assistant Group Supervisor of help desk and desktop services for the Johns Hopkins University Applied Physics Laboratory. He has more than twenty years of IT experience, leading dynamic, high-performing teams.