HDI 2017 IT Conference Expo Hall Information & Activities | SupportWorld Live

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HDI Industry Awards:
A Celebration of Technical Support Excellence

Each year, HDI Industry Awards are given to the individuals, teams, and organizations that have enhanced their technical service and support through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction.

Winners of the awards are honored at a ceremony held during the HDI Annual Conference & Expo each year. Submit your nominations by October 31, 2017, and get a front row seat at the HDI 2018 Conference & Expo for the award ceremonies taking place throughout the event.

Come celebrate excellence and witness the stories behind the absolute best individuals, teams, and organizations in the tech support industry.

Submit your nomination for 2018 Awards

Learn More About HDI Industry Awards

2017 Award Winners

HDI Hall of Fame

Rae Ann Bruno
Darien Chimoff
Malcolm Fry

Pete McGarahan 
Sandy Seroskie

HDI Team Excellence Award*

The MITRE Corporation

HDI Manager of the Year*

Natalie Mallard, Emory Healthcare


HDI Analyst of the Year*

James Van Poolen, University of Pittsburgh
Midwest Region – HDI Pittsburgh/Steel City Local Chapter

HDI Desktop Support Technician of the Year*

Jeff Anderson, LifeWay Christian Resources
Southeast Region – HDI Music City Local Chapter

HDI Local Chapter Officer of the Year

Joshua Tooley, HDI Dallas/Fort Worth Local Chapter



*Award sponsored by Robert Half Technology

Robert Half Technology logo