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SupportWorld Live
May 5-7, 2026
Caesars PalaceLas Vegas, NV

Conference Overview

Education Programming Fit for Everyone

For over 30 years, HDI's SupportWorld Live has been the leading annual event for the technical support and service management community, bringing together professionals from around the globe to share insights, innovations, and strategies. This week-long retreat provides a welcoming environment where attendees can explore fresh perspectives, gain galvanizing ideas, and focus entirely on enhancing service delivery. With a singular emphasis on driving smarter service that leads to better business outcomes, SupportWorld Live continues to unite the industry’s most forward-thinking professionals, fostering collaboration and inspiring impactful improvements in technical support and service management.

The Definitive Event for IT Support Professionals

  • We're Innovating: SupportWorld Live offers customized content, networking, and entertainment to deliver an inspiring and fulfilling event experience.
  • We're Advancing Your Career: HDI connects you with peers, experts, and opportunities to solve challenges, certify skills, and grow professionally.
  • We're Growing Your Knowledge: Expert-led sessions and workshops provide actionable insights to enhance your expertise and drive business value.
  • We're Elevating the Community: HDI has supported the technical support community for over 30 years with tailored content and services.
  • We're Leading the Industry: HDI sets the standard for excellence, driving innovation and connecting participants with industry leadership.

Conference Tracks

Leading World-Class Teams

Optimizing the Support Organization

Achieving Service Excellence

Evolving the Customer and Employee Experience

Network with the Best in the Industry

Nothing beats being together in one place to focus solely on support and service management for a few days in a relaxed environment. Get your questions answered by experts, all while building a network of peers who understand your challenges. We all have big goals and challenges ahead of us, and there's no need to go it alone. Join your support and service management family this May in Las Vegas!

Highlights from SupportWorld Live 2025

Share Your Expertise and Insight!

Sign Up to Speak at Future Events

SupportWorld Live 2025 Call for Speaker Proposals is now closed. 
Sign up to be added to our list and receive more information and stay up to date about Calls for Proposals submissions.