Conference Overview
A Unified Experience for IT Service and Support Excellence
The IT service and support industry is transforming, and HDI is leading the way. Introducing HDI Service & Support World, the ultimate destination for the entire IT service and support ecosystem. By merging the best of SupportWorld Live and Service Management World, this groundbreaking event delivers a holistic experience that blends IT service management, customer support, and technical support into one powerful platform. Attendees will connect with a diverse community of IT professionals, thought leaders, and solution providers, gaining actionable insights, cutting-edge training, and strategies to thrive in a rapidly evolving ITSM landscape. With a focus on innovation, ROI-driven solutions, and the future of ITIL 4, HDI Service & Support World is more than an event—it’s a catalyst for growth and a celebration of excellence in service and support.
The Definitive Event for IT Support Professionals
- We're Innovating: HDI Service & Support World offers customized content, networking, and entertainment to deliver an inspiring and fulfilling event experience.
- We're Advancing Your Career: HDI connects you with peers, experts, and opportunities to solve challenges, certify skills, and grow professionally.
- We're Growing Your Knowledge: Expert-led sessions and workshops provide actionable insights to enhance your expertise and drive business value.
- We're Elevating the Community: HDI has supported the technical support community for over 30 years with tailored content and services.
- We're Leading the Industry: HDI sets the standard for excellence, driving innovation and connecting participants with industry leadership.
Conference Tracks
Leading World Class Service & Support Teams
Optimizing Service & Support Operations
Achieving IT Service Management Excellence
Evolving Service & Support Experience
AI in Action
Network with the Best in the Industry
Nothing beats being together in one place to focus solely on support and service management for a few days in a relaxed environment. Get your questions answered by experts, all while building a network of peers who understand your challenges. We all have big goals and challenges ahead of us, and there's no need to go it alone. Join your support and service management family this May in Las Vegas!
Highlights from SupportWorld Live 2025
Share Your Expertise and Insight!
Sign Up to Speak at Future Events
HDI Service & Support World 2026 Call for Speaker Proposals is now closed.
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