Booth #415

2603 Camino Ramon
Suite 110
San Ramon, California 94583
Phone: (925) 217-5170

Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations.

Booth #501

578 Highland Colony Pkwy, Paragon Centre Suite 300
Ridgeland, Mississippi 39157
Phone: (601) 519-0123

Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security organizations improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems.

Cherwell Software
Booth #201

12295 Oracle Boulevard
Suite 200
Colorado Springs, Colorado 80921
Phone: (719) 386-7000

Cherwell Software is the developer of Cherwell Service Management®, a leading business technology and IT service management (ITSM) platform recognized by industry analysts worldwide, and Express Software Manager, an award-winning IT asset management software. Cherwell Software customers are part of a fast-growing, caring community using Cherwell products to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, U.S.A., with EMEA headquarters in the U.K.

Booth #403

3 Columbus Circle, 15th Floor, Suite 1532
New York, New York 10019
Phone: (732) 863-1900

EasyVista is reinventing service management for the mobile user—so it’s easy to deliver and easy to use. EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users—without a line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management, and reduce and control the total cost of service delivery.

HEAT Software
Booth #303

490 N. McCarthy Blvd., Suite 100
Milpitas, California 95035
Phone: (408) 601-2800

HEAT Software is a leading provider of Cloud Service Management and Unified Endpoint Management software solutions for organisations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organisations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximising operational efficiencies with reduced cost and complexity.

Booth #309

117 Edinburgh South, Suite 100
Cary, North Carolina 27511
Phone: (888) 250-8971

Samanage is unlocking the true potential of service management by streamlining business service requests and delivery processes across any organization through their cloud-based service management platform. Samanage stands alone with its version free IT that won’t slow you down, ability to provide unmatched clarity into service quality, and an accelerated value that is seen in days, not weeks or months, making it strikingly easy and fast to use.


Code42 Software
Booth #601

1 Main Street SE #400
Minneapolis, Minnesota 55414
Phone: (612) 333-4242

Code42 is a global enterprise SaaS provider of endpoint data protection and security to more than 37,000 organizations, including the most recognized brands in business and education. Our highly secure cloud solutions enable IT and security teams to limit risk, meet data privacy regulations and recover from data loss, no matter the cause.

Booth #318

1250 Bayhill Drive, Suite 315
San Bruno, California 94066
Phone: (866) 832-3090

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 7500 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease of use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 80000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Booth #513

4141 Hacienda Drive
Pleasanton, California 94588
Phone: (925) 965-6278

ManageEngine simplifies IT management with affordable software that offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 120,000 companies around the world—including three of every five Fortune 500 companies—trust our products to manage their networks and data centers, business applications, and IT services and security. Another 300,000-plus admins optimize their IT using the free editions of ManageEngine products.


Booth #421

1098 Harrison St
San Francisco, California 94103
Phone: (415) 701-1110

Atlassian unlocks the potential in every team. Our products help teams collaborate, build software and serve their customers better. Nearly 50,000 large and small organizations – including Citigroup, eBay, Coca-Cola, Netflix and NASA – use Atlassian’s tracking, collaboration, communication, service management and development products to work smarter and deliver quality results on time. Learn about products including JIRA, Confluence, HipChat, Bitbucket and Stash at http://atlassian.com.

Axios Systems
Booth #507

2214 Rock Hill Road
Suite 501
Herndon, Virginia 20170
Phone: 703.326.1357

Axios Systems is committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With a global client base in mind, Axios’s enterprise software, assyst, is an out-of-the-box solution designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.

Booth #409

7601 Interactive Way
Indianapolis, Indiana 46278
Phone: (317) 872-3000

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

Booth #612

3000 Hanover Street
Palo Alto, California 94304
Phone: (650) 857-1501

Hewlett Packard Enterprise creates opportunity for businesses to achieve what’s next. With an industry-leading portfolio of innovations that stretch from the cloud to the data center to high performance applications, customers use our technology to turn ideas into value and compete in a rapidly changing landscape.

Booth #207

900 Chelmsford Street
Tower II, 8th Floor
Lowell, Massachusetts 01851
Phone: (978) 656-4537

Jabra is a world leader in the development, manufacturing, and marketing of a broad range of communications and audio solutions and has a reputation for innovation, reliability, and ease of use that goes back more than two decades. Jabra produces corded and wireless headsets as well as mobile and in-office speakerphones that empower individual and business communication and collaboration through increased freedom of movement, comfort, and functionality.

Booth #607

698 West 10000 South, Suite 500
South Jordan, Utah 84095
Phone: (801) 208-1500

The heart of IT is about empowering people—and being able to serve and secure all types of users, on all the devices they use, wherever they are. With an end-to-end Service Management solution, only LANDESK unifies and automates the delivery of all the assets and services users need across mobile, cloud, and personal computing environments. By making users happy, we make IT more strategic and business more productive.

Booth #312

320 Summer Street
Boston, Massachusetts 02210
Phone: (781) 638-9050

LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. Their customer engagement solutions give companies new ways to reach and support today’s connected customer. LogMeIn’s live chat, multichannel and remote support solutions, BoldChat (BoldChat.com) and Rescue (LogMeInRescue.com), provide a better overall customer experience, improve conversions, build loyalty and boost CSAT like never before. LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.

Booth #519

345 Encinal Street
Santa Cruz, California 95060
Phone: (831) 426-5858

Plantronics offers the industry’s most comprehensive and widely adopted range of corded and wireless headset solutions for business, including the only wireless systems conforming to the latest DECT security standards. At HDI we will be featuring the all-new EncorePro 500 series and showcasing unique software capabilities which provide operational insights designed to streamline the representative and customer experience, improve quality and compliance, and help with headset inventory management.

Booth #420

2225 Lawson Lane
Santa Clara, California 95054
Phone: (408) 501- 8550

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit www.servicenow.com.

Booth #718

27335 West 11 Mile Road
Southfield, Michigan 48033
Phone: (248) 263-5260

Booth #618

1 Hayarden St
P.O.BOX 1142
Airport City, 70100
Phone: (800) 686-7047

SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and IT services with greater ease and efficiency. Our aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use. Available in 42 languages, our solutions are used by over 10,000 organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.

7437 Race Rd
Hanover, Maryland 21076
Phone: 410.540.7700

TEKsystems is a leading provider of IT staffing solutions, IT talent management expertise and IT services. With over 30 years of experience, we deploy over 80,000 IT professionals at over 6,000 client sites each year, including 82 percent of the Fortune 500. Through managed, project-based or outsourced service models, we provide end-to-end solutions that cover service desk, desktop and multidiscipline support. Our flexible, scalable support helps our clients operate efficient and highly responsive support environments that increase end-user productivity, improve customer satisfaction and maximize the value of the IT support function.

Booth #321

12301 Lake Underhill Rd, Suite 247
Orlando, Florida 32828
Phone: (407) 613-5410

TOPdesk is an international leader in cutting-edge Service Management solutions and standardized ITIL software.
Named “Best in Class (All Tools)” by The ITSM Review, TOPdesk helped over 4,000 organizations improve their service management processes. With over 20 years of service management experience, we have assisted businesses in optimizing their services with a user-friendly application, ITIL verified consultants and excellent customer support. Raising your service levels and reducing workload and costs has never been easier.

Booth #619

1019 Market Street
San Francisco, California 94103

Zendesk is the leading omni-channel customer engagement software solution. More than 80,000+ customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at www.zendesk.com.


Advanced Software Products Group, Inc.
Booth #613

3185 Horseshoe Drive South
Naples, Florida 34104-6138
Phone: 239-649-1548

ReACT is a web-based password reset and synchronization tool that supports your enterprise operating systems and applications including AD, z/OS [RACF, ACF2 &Top Secret], Novell/eDirectory, UNIX/Linux [AIX, HP-UX, Datatel], iSeries/AS400, JD-Edwards, Oracle/SQL, LDAP, Lawson, SAP, CAMS, WFM, Gmail, PeopleSoft, AdvantX, Office365 and more! ActiveX scripting allows ReACT to tie into custom applications. Users can reset their passwords in four easy steps - onsite, remotely and even via smartphone using ReACT. ReACT also includes a dashboard to monitor live user activity, multi-factor authentication, account unlock and audit/management tools.

Booth #520

Second Floor, 1 Tannery House, Tannery Lane, Send
Woking, Surrey, GU23 7EF
Phone: +44 (0)203 479 7900

Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alemba’s specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.
With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end ITSM project within your organization. Alemba can assist with every aspect of your Service Management needs, from software implementations to maintenance and support, training and upgrades.

BOSS Solutions
Booth #222

350 Research Court, Suite 110
Norcross, Georgia 30092
Phone: 800-317-6639

Founded in 1991, BOSS Solutions is an Atlanta, GA based innovative software company providing ITAM/ITIL solutions that make it easy and affordable for customers to implement best practices in service management. BOSS will be featuring BOSSDesk, an ITAM/ ITIL aligned Service Desk on the Cloud at the HDI Conference. BOSSDesk helps organizations improve operational efficiency cost effectively. BOSSDesk features include Automatic Discovery, Incident Management, Problem Management, Service Catalog, Knowledgebase, Mobile Apps and more. BOSS has built a committed customer base through incorporating best practices with a unique commitment to customer support. For more information visit www.boss-solutions.com or call +1 678 684 1223.

Booth #429

10167 W Sunrise Boulevard, Suite 200
Plantation, Florida 33322
Phone: (954) 342-5676

Booth #223

Holländargatan 13, 2tr
Stockholm, 111 36
Phone: +46 85 80 886 40

ComAround specializes in knowledge management and self service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround's specialists also provide KCS certification training.

Booth #227

9600 Blackwell Road 4th Floor
Rockville, Maryland 20850
Phone: (301) 945-0700

DriveSavers Data Recovery
Booth #426

400 Bell Marin Keys Blvd
Novato, California 94949
Phone: 415-883-4232

DriveSavers Data Recovery provides the fastest, most reliable and only certified secure data recovery, forensics and eDiscovery services in the industry. DriveSavers meets the security protocols for financial, corporate, government, healthcare and education industries and posts proof of its SOC 2 audit report and HIPAA privacy compliance. DriveSavers engineers are trained and certified in all leading encryption, digital forensics and eDiscovery technologies and operate a Certified ISO Class 5 cleanroom. Satisfied customers include: Bank of America, Google, Harvard, Lucasfilm, NASA, and the U.S. Army.

Booth #427

155 North Lake Ave., Suite 900
Pasadena, California 91101
Phone: (818) 230-9700

Everbridge IT Alerting is an automated IT service alerting solution that integrates with your ITSM and monitoring tools to enable quicker collaboration, better communication and faster incident response. In the event of an IT issue, IT Alerting quickly connects the right on-call personnel with the right information using phone, email, SMS and mobile app alerts. Rules based automation, dynamic on-call scheduling and automatic escalation ensures that someone will respond and take ownership of the incident, regardless of time, day, location or device.

GeoFluent by Lionbridge
Booth #326

1050 Winter Street
Suite 2300
Waltham, Massachusetts 02451
Phone: 978-964-2511

GeoFluent is a real-time translation solution that allows contact centers and BPOs to multilingual-enable their voice and existing chat, helpdesk, email and other communications platforms. This allows your existing agents to communicate with any customer, regardless of the language either speaks, increasing customer satisfaction, loyalty and revenue. With pre-built integrations to Jive, Live Agent, Live Person, Lithium, Moxie, Outlook, Verint, Zendesk and other leading contact center platforms, there is no IT involvement required to add the second-generation multilingual functionality nor changes to how customers or agents already communicate. Learn more at www.geofluent.com.

Hitachi ID Systems
Booth #527

1401 - 1 Street SE Suite 500
Calgary, Alberta T2G 2J3
Phone: (403) 233-0740

Hitachi ID Systems delivers access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 500 companies to manage identities, entitlements and authentication factors in the enterprise and in the cloud.

The Hitachi ID Management Suite includes Identity Manager, Password Manager and Privileged Access Manager.

ISL Online North America
Booth #526

Pot za Brdom 100
Ljubljana, SI-1000

ISL Online provides remote access, support, live chat and web conferencing solutions to more than 300,000 businesses in 100 countries. Delivered via the cloud or on-premises, ISL Online allows users to securely access and control any Windows, Mac or Linux device in seconds from any computer or mobile device, as well as provide ad hoc technical support to mobile device users. With simplified licensing and straightforward pricing, as well as live chat and conferencing solutions, ISL Online is the clear choice for remote access and support. Try it FREE today!

Booth #626

235 East Sixth St. Ste. 400
St. Paul, Minnesota 55101
Phone: 651-556-1030

kinops is a cloud-based, low-code business platform which allows anyone to streamline everyday work for teams. Ad-hoc workflow allows you to get tasks done today while the system documents the standard process for tomorrow. Check it out at https://kinops.io

Booth #615

912 West 1600 South C-201
St. George, Utah 84770
Phone: (435) 652-1288

PrinterLogic makes printer installation so easy that even your end-users can do it! Our web-based self-service printer installation portal automatically displays end-users the printers nearest them in a list, or on an optional floor plan map. This empowers them to quickly find and install printers with a single click, without calling the helpdesk.

Additional Benefits:
Push printers without scripting or GPOs
Centrally managing end-user printers, drivers, device settings, and preferences
Optionally eliminate print servers

Booth #322

1 Enterprise Drive
Old Lyme, Connecticut 06371
Phone: (860) 434-9190

Sennheiser is one of the world's leading manufacturers of headphones, microphones & wireless transmission systems. Sennheiser’s CC&O division is specialized in the development of wireless, wired headsets & conferencing speakerphones for contact centers, offices & Unified Communications environments. With a strong focus on delivering superior sound, quality design & wearing comfort, Sennheiser CC&O offers a comprehensive product portfolio of innovative business-grade solutions with advanced, digital feature sets & state-of-the-art technologies. Particular areas of expertise include the application of Bluetooth® technology & its benefits to headset solutions & the development of microphone technologies & specialized algorithms to ensure premium audio quality.

SunView Software
Booth #414

10210 Highland Manor Dr Suite 275
Tampa, Florida 33610
Phone: (813) 632-3600

Founded in 2003, SunView Software is a leading provider of IT Service Management software that helps companies to better deliver, manage, and monitor IT services across the enterprise. SunView is using innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. By combining cutting-edge technologies and a best-in-class software platform, SunView provides cost-effective and efficient solutions that enable more responsive IT for the organization

Booth #327

2200 West Fifth Avenue Suite 220
Columbus, Ohio 43215
Phone: (614) 470-4185

TeamDynamix cloud-based work management software is the right fit for higher education. Giving IT and service organizations the ability to align, collaborate, and simplify their work management processes; TeamDynamix transforms IT from order taker to a strategic innovator without exhausting budget or resources.

Colleges and universities use TeamDynamix project, portfolio and IT service management to simplify, collaborate, and work. There is a big difference between higher education institutions and corporations. Others try to push colleges and universities into their corporate product, services, and budget model. Our products and services are designed
specifically for schools--designed specifically for their success.

Utopic Software
Booth #523

1215 East 6th Avenue
Tampa, Florida 33605
Phone: (813) 444-2231

Utopic Software helps companies overcome challenges associated with change, configuration, and compliance management of servers, desktops, mobile devices, cloud computing and virtualized environments. We provide powerful and automated self-healing solutions to better control the fluid and changing IT environment. Utopic’s Persystent Suite facilitates restoration, recovery, imaging and patch/update migration capabilities in a single centralized solution and enables enterprise-wide enforcement of an approved ideal state. It does this faster than any similar solution on the market today.