Avatier Corporation
Booth # 415

4733 Chabot Drive
Suite 201
Pleasanton, CA 94588
Phone: 925.217.5170
Email: sales@avatier.com
Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations.

Booth # 501

11695 Johns Creek Parkway, Suite 200
Johns Creek, GA 30097
Phone: 770.407.1800
Email: info@bomgar.com
Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security organizations improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems.

Cherwell Software
Booth # 201

North America Headquarters
10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
Phone: 719.386.7000
Email: info@cherwell.com
Cherwell Software is the developer of Cherwell Service Management®, a leading business technology and IT service management (ITSM) platform recognized by industry analysts worldwide, and Express Software Manager, an award-winning IT asset management software. Cherwell Software customers are part of a fast-growing, caring community using Cherwell products to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, U.S.A., with EMEA headquarters in the U.K.

Booth # 507

3 Columbus Circle, 15th Floor
New York, NY 10019
Phone: 888.398.4876

EasyVista is reinventing service management for the mobile user—so it’s easy to deliver and easy to use. EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users—without a line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management, and reduce and control the total cost of service delivery.

HEAT Software
Booth # 303

490 N. McCarthy Boulevard, Suite 100
Milpitas, CA 95035
Phone: 800.776.7889
Email: Customer.Care@HEATsoftware.com
HEAT Software is a leading provider of Cloud Service Management and Unified Endpoint Management software solutions for organisations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organisations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximising operational efficiencies with reduced cost and complexity.

Booth # 309

117 Edinburgh South, Suite 100
Cary, NC 27511
Phone: 888.250.8971
Email: sales@samanage.com
Samanage is unlocking the true potential of service management by streamlining business service requests and delivery processes across any organization through their cloud-based service management platform. Samanage stands alone with its version free IT that won’t slow you down, ability to provide unmatched clarity into service quality, and an accelerated value that is seen in days, not weeks or months, making it strikingly easy and fast to use.


Booth # 601

1 Main Street SE #400
Minneapolis, MN 55414
Phone: 612.333.4242

Code42 is a global enterprise SaaS provider of endpoint data protection and security to more than 37,000 organizations, including the most recognized brands in business and education. Our highly secure cloud solutions enable IT and security teams to limit risk, meet data privacy regulations and recover from data loss, no matter the cause.

Booth # 318

1250 Bayhill Drive, Suite 315
San Bruno, CA 94066
Phone: 866.832.3090

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 7500 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease of use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 80000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Booth # 513

4141 Hacienda Drive
Pleasanton, CA 94588
Phone: 925.924.9500
Email: sales@manageengine.com
ManageEngine simplifies IT management with affordable software that offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 120,000 companies around the world - including three of every five Fortune 500 companies - trust our products to manage their networks and data centers, business applications, and IT services and security. Another 300,000-plus admins optimize their IT using the free editions of ManageEngine products.


Booth # 421

1098 Harrison Street
San Francisco, CA 94103
Phone: 415.701.1110

Atlassian unlocks the potential in every team. Our products help teams collaborate, build software and serve their customers better. Nearly 50,000 large and small organizations – including Citigroup, eBay, Coca-Cola, Netflix and NASA – use Atlassian’s tracking, collaboration, communication, service management and development products to work smarter and deliver quality results on time. Learn about products including JIRA, Confluence, HipChat, Bitbucket and Stash at http://atlassian.com.

Hewlett Packard Enterprise
Booth # 218

3000 Hanover Street
Palo Alto, California 94304
Phone: 877.837.8457

Hewlett Packard Enterprise creates opportunity for businesses to achieve what’s next. With an industry-leading portfolio of innovations that stretch from the cloud to the data center to high performance applications, customers use our technology to turn ideas into value and compete in a rapidly changing landscape.

Interactive Intelligence
Booth # 409

7601 Interactive Way
Indianapolis, IN 46278
Phone: 317.872.3000

Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s standards-based, all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is backed by more than 6,000 organizations worldwide. Intelligence was founded in 1994 and is headquartered in Indianapolis, Indiana, U.S.A. with offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

Booth # 207

900 Chelmsford Street
Tower II 8th Floor
Lowell, MA 01851
Phone: 800.826.4656
Email: solutions@jabra.com
Jabra is a world leader in the development, manufacturing, and marketing of a broad range of communications and audio solutions and has a reputation for innovation, reliability, and ease of use that goes back more than two decades. Jabra produces corded and wireless headsets as well as mobile and in-office speakerphones that empower individual and business communication and collaboration through increased freedom of movement, comfort, and functionality.

Booth # 607

698 W 10,000 S., Suite 500
South Jordan, UT 84095
Phone: 801.208.1500
Email: contact@landesk.com
The heart of IT is about empowering people—and being able to serve and secure all types of users, on all the devices they use, wherever they are. With an end-to-end Service Management solution, only LANDESK unifies and automates the delivery of all the assets and services users need across mobile, cloud, and personal computing environments. By making users happy, we make IT more strategic and business more productive.

Booth # 312

320 Summer Street
Boston, MA 02210
Phone: 866.478.1805
Email: logmeinevents@logmein.com
LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. Their customer engagement solutions give companies new ways to reach and support today’s connected customer. LogMeIn’s live chat, multichannel and remote support solutions, BoldChat (BoldChat.com) and Rescue (LogMeInRescue.com), provide a better overall customer experience, improve conversions, build loyalty and boost CSAT like never before. LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.

Booth # 519

345 Encinal Street
Santa Cruz, CA 95060
Phone: 800.544.4660

Plantronics offers the industry’s most comprehensive and widely adopted range of corded and wireless headset solutions for business, including the only wireless systems conforming to the latest DECT security standards. At HDI we will be featuring the all-new EncorePro 500 series and showcasing unique software capabilities which provide operational insights designed to streamline the representative and customer experience, improve quality and compliance, and help with headset inventory management.

Booth # 420

2225 Lawson Lane
Santa Clara, CA 95054
Phone: 858.720.0477 | 408.501.8550
Email: Info@servicenow.com
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit www.servicenow.com.

Booth # 618

1 HaYarden Street
Airport City, Israel 70100
Phone: +972(3)533.3675
Email: info@sysaid.com
SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and IT services with greater ease and efficiency. Our aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use. Available in 42 languages, our solutions are used by over 10,000 organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.

Booth # 321

12301 Lake Underhill Road
Suite 247-251
Orlando, FL 32828
Phone: 407.613.5410
Email: info@topdesk.com
TOPdesk is an international leader in cutting-edge Service Management solutions and standardized ITIL software.
Named “Best in Class (All Tools)” by The ITSM Review, TOPdesk helped over 4,000 organizations improve their service management processes. With over 20 years of service management experience, we have assisted businesses in optimizing their services with a user-friendly application, ITIL verified consultants and excellent customer support. Raising your service levels and reducing workload and costs has never been easier.

Booth # 619

1019 Market Street
San Francisco, CA 94103
Phone: 888.670.4887

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 75,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, amd South America. (Learn more at www.zendesk.com.)


Advanced Software Products Group, Inc. (ASPG)
Booth # 613

3185 Horseshoe Drive South
Naples, FL 34104
Phone: 800.662.6090

ReACT is a web-based password reset and synchronization tool that supports your enterprise operating systems and applications including AD, z/OS [RACF, ACF2 &Top Secret], Novell/eDirectory, UNIX/Linux [AIX, HP-UX, Datatel], iSeries/AS400, JD-Edwards, Oracle/SQL, LDAP, Lawson, SAP, CAMS, WFM, Gmail, PeopleSoft, AdvantX, Office365 and more! ActiveX scripting allows ReACT to tie into custom applications. Users can reset their passwords in four easy steps - onsite, remotely and even via smartphone using ReACT. ReACT also includes a dashboard to monitor live user activity, multi-factor authentication, account unlock and audit/management tools.

Booth # 520

Second Floor, 1 Tannery House
Tannery Lane, Send, Woking
Surrey, United Kingdom GU23 7EF
Phone: +44 (0)203.479.7900
Email: info@alemba.com
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alemba’s specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.
With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end ITSM project within your organization. Alemba can assist with every aspect of your Service Management needs, from software implementations to maintenance and support, training and upgrades.

ComAround Inc.
Booth # 328

448 Ignacio Boulevard
Suite 101
Novato, CA 94949
Phone: 844.247.3500
Email: info@comaround.com
ComAround specializes in knowledge management and self service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround's specialists also provide KCS certification training.

DriveSavers Data Recovery, Inc.
Booth # 426

400 Bel Marin Keys Boulevard
Novato CA 94949
Phone: 415.382.8000

DriveSavers Data Recovery provides the fastest, most reliable and only certified secure data recovery, forensics and eDiscovery services in the industry. DriveSavers meets the security protocols for financial, corporate, government, healthcare and education industries and posts proof of its SOC 2 audit report and HIPAA privacy compliance. DriveSavers engineers are trained and certified in all leading encryption, digital forensics and eDiscovery technologies and operate a Certified ISO Class 5 cleanroom. Satisfied customers include: Bank of America, Google, Harvard, Lucasfilm, NASA, and the U.S. Army.

Booth # 627

25 Corporate Drive, Suite 400
Burlington, MA 01803
Phone: 818.230.9700

Everbridge IT Alerting is an automated IT service alerting solution that integrates with your ITSM and monitoring tools to enable quicker collaboration, better communication and faster incident response. In the event of an IT issue, IT Alerting quickly connects the right on-call personnel with the right information using phone, email, SMS and mobile app alerts. Rules based automation, dynamic on-call scheduling and automatic escalation ensures that someone will respond and take ownership of the incident, regardless of time, day, location or device.

Hitachi ID Systems, Inc.
Booth # 527

1401 1st Street SE, Suite 500
Calgary, Alberta, Canada T2G 2J3
Phone: 403.233.0740
Email: info@Hitachi-ID.com
Hitachi ID Systems delivers access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 500 companies to manage identities, entitlements and authentication factors in the enterprise and in the cloud.

The Hitachi ID Management Suite includes Identity Manager, Password Manager and Privileged Access Manager.

ISL Online
Booth # 526

Legg Mason Tower
100 International Drive
23rd Floor

Baltimore, MD 21202
Phone: 877.ISL.ONLINE / 877.475.6654
Email: support@islonline.com
ISL Online is one of the pioneers of the remote desktop control industry. Since 2003, ISL Online has been providing cloud-based (SaaS) and on-premises (Server License, Private Cloud) remote support, remote access, live chat and web conferencing solutions to over 300,000 businesses across 100 countries, with the strongest market being Japan. ISL Online allows users to securely access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device, as well as provide ad hoc technical support to mobile device users. ISL Online is developed by XLAB, a software development company headquartered in Europe, with offices in Slovenia, Switzerland, the UK and the USA.

Booth # 615

912 W. 1600 S. C-201
St. George, UT 84770
Phone: 435.652.1288

PrinterLogic makes printer installation so easy that even your end-users can do it! Our web-based self-service printer installation portal automatically displays end-users the printers nearest them in a list, or on an optional floor plan map. This empowers them to quickly find and install printers with a single click, without calling the helpdesk.

Additional Benefits:
  • Push printers without scripting or GPOs
  • Centrally managing end-user printers, drivers, device settings, and preferences
  • Optionally eliminate print servers

Utopic Software
Booth # 523

1215 East 6th Avenue
Tampa, FL 33605
Phone: 813.444.2231
Email: Sales@UtopicSoftware.com
Utopic Software helps companies overcome challenges associated with change, configuration, and compliance management of servers, desktops, mobile devices, cloud computing and virtualized environments. We provide powerful and automated self-healing solutions to better control the fluid and changing IT environment. Utopic’s Persystent Suite facilitates restoration, recovery, imaging and patch/update migration capabilities in a single centralized solution and enables enterprise-wide enforcement of an approved ideal state. It does this faster than any similar solution on the market today.