Why Attend
The #1 Event for Support & Service Management Professionals
With rapid change affecting every industry, there’s one thing you can be sure of: the knowledge you gain at SupportWorld Live will help you move your organization forward. At SWL, you will find 75+ sessions, workshops, and training courses providing the insights and guidance you seek in essential areas like AI and automation, experience management, digital transformation, service management practices and principles, support models and channel strategies, operational and continual process improvement, metrics and analytics, leadership, culture and team building, and more.
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Sessions & Case Studies
Keynotes
Who Attends SupportWorld Live?
SupportWorld Live focuses on the strategic actions you need to take to elevate your support and service management operation. Gain access to the knowledge, trends, frameworks, solutions, and connections driving the industry forward. Network with industry peers, get your most pressing questions answered from proven experts and innovative solution providers, and stay on the forefront of where the support industry is headed.
- Problem Manager
- DevOps Engineer
- Service Delivery Manager
- Change Manager
- Release Manager
- Support Manager
- Support Director
- Customer Experience Manager
- Service Level Manager
- Configuration Manager
- IT Service Management Analyst
- Business Analyst
- Service Management Office (SMO)
- Incident Manager
- Service Catalog Manager
- Service Quality Manager
- Major Incident Manger
- Services Coordinator
- Digital Transformation
- Director/VP, IT Infrastructure & Support
- Director/VP, IT Operations
- Director/VP, IT Operations & Support
- Director/VI, Infrastructure
- Director/VP, Enterprise Service Management
- Director/VP, Service Management
- Director/VP, Enterprise Service Management
Join Your Peers at This Innovative and Immersive Event!
SupportWorld Live elevates the technical support and service management industry by helping leaders deliver smarter service that results in better business outcomes. Join your peers this May in Las Vegas for the most productive and valuable week of the year for our industry.
5 Reasons to Attend
- Focus on nothing but IT support and service management for a few days and advance your implementation projects in the right direction.
- Gather tools, templates, and worksheets to guide (and save time on) your upcoming projects.
- Collaborate with bright minds and build a network of invaluable resources and contacts to lean on when the going gets tough.
- Effectively implement projects and policies you learn at SWL to save your organization significant time and money.
- Help your organization stay competitive by learning and sharing what’s on the minds of the trailblazers driving our industry forward.
Past Company Attendees
