Why Attend
Built for IT Pros Who Want More
HDI Service & Support World isn’t just an event, it’s a launchpad. A place where growth is ignited, confidence is built, and careers accelerate long after the lights of Las Vegas fade.
Where IT Heroes Level Up
Step into your impact as a leader, innovator, and change-maker. It’s not just about keeping systems running; it’s about shaping experiences, influencing strategy, and driving meaningful business outcomes.
Connect With People Who Get It
Attendees don’t just network - they find their people. HDI Service & Support World attracts IT professionals across industries like healthcare, finance, government, retail, and education, all facing similar challenges and solving them in smart, creative ways.
Cut Through the AI Hype & Get It Right
AI is everywhere. Knowing how to use it responsibly and effectively is the real differentiator. Learn how to operationalize AI, balance automation with human experience, and drive real value without losing trust or empathy.
Who Attends HDI Service & Support World?
HDI Service & Support World is for IT professionals who want more impact. If you lead, manage, or support IT service, customer experience, or technical support, this is where you sharpen your skills, connect with peers who get it, and stay ahead of what’s next. Come ready to learn, collaborate, and unleash what’s possible.
- Problem Manager
- DevOps Engineer
- Service Delivery Manager
- Change Manager
- Release Manager
- Support Manager
- Support Director
- Customer Experience Manager
- Service Level Manager
- Configuration Manager
- IT Service Management Analyst
- Business Analyst
- Service Management Office (SMO)
- Incident Manager
- Service Catalog Manager
- Service Quality Manager
- Major Incident Manger
- Services Coordinator
- Digital Transformation
- Director/VP, IT Infrastructure & Support
- Director/VP, IT Operations
- Director/VP, IT Operations & Support
- Director/VI, Infrastructure
- Director/VP, Enterprise Service Management
- Director/VP, Service Management
- Director/VP, Enterprise Service Management
Why HDI Service & Support World Stands Alone as the #1 Event for IT Leaders
It’s an independent, community-driven event built by - and for - IT service and support professionals. No vendor agenda. No framework tunnel vision. Just practical, real-world learning that helps you run smarter, more effective service organizations.
Before you decide where to invest your time and budget, here’s how HDI Service & Support World compares.
Event Comparison: What You Really Get
| FEATURES | HDI SERVICE & SUPPORT WORLD | OTHER IT SERVICE & SUPPORT EVENTS | PRODUCT-SPECIFIC EVENTS |
|---|---|---|---|
| Primary Focus | End-to-end IT service & support excellence across people, process, and technology | Framework-centric or training-centric content | Product-centric content tied to one platform |
| Independence | Fully independent and vendor-neutral | Closely tied to proprietary training and consulting offerings | Owned by software vendors |
| Best-Practice Alignment | Modern best practices informed by real practitioners across the industry | Narrower alignment due to changes in external framework partnerships | Best practices framed through the lens of the platform |
| Content Breadth | ITSM, ITIL, AI, customer support, technical support, leadership, experience management, metrics, and more | Often focused on a limited methodology or curriculum | Topics prioritized where the product performs best |
| Bias & Objectivity | Objective, real-world discussions, including what doesn’t work | Content ultimately supports paid services | Content must reinforce product value |
| Community vs. Commercial | Built to grow and support the global service & support community | Attendees are often funneled into paid training or consulting | Attendees are customers first, community second |
| Learning Style | Practitioner-led sessions, peer discussions, actionable takeaways | Instructor-led, course-style learning | Product demos, roadmap sessions, success stories |
| Who It’s For | IT leaders, managers, analysts, and support pros at every stage | Those seeking specific training or certifications | Users of a specific toolset |
| What You Leave With | Practical strategies you can apply immediately regardless of tools or frameworks | Training alignment and upsell paths | Deeper product knowledge, limited perspective |
Connections, Unleashed
At HDI Service & Support World, networking isn’t an afterthought, it’s intentional. From high-energy receptions to curated peer experiences, every connection is designed to help you find your people, swap real-world insights, and build relationships that last far beyond Vegas.
Some Example Experiences Include:
Networking Receptions
Included with every conference pass, receptions offer a relaxed way to connect with industry peers over drinks and appetizers. Unwind, reflect on what you’ve learned, and raise a glass to new connections and what’s ahead.
Meet, Greet and Repeat: Speed Networking
Enjoy a fast-paced hour of speed networking built to spark real connections. In 60 minutes, you’ll have 15 dynamic conversations that expand your professional circle, energize your week, and introduce you to peers who could become future collaborators, mentors, or friends.
Mimosas & Mingling
Kick off the day with a relaxed, social gathering featuring mimosas and easy conversation. Connect with peers, chat about work or life, and celebrate great company while building real, meaningful connections.
Where 1 + 1 Equals Infinite Possibilities
The future of IT service and support is here, and it’s bigger, bolder, and more connected than ever. HDI Service & Support World brings together the power of SupportWorld Live and Service Management World into one groundbreaking experience that unites IT service management, customer experience, and technical support under one roof. As ITSM and customer support converge, this is where the community shaping what’s next comes together to learn, connect, and lead. It’s more than an event, it’s a movement designed to unlock your potential, ignite your growth, and accelerate your impact in a rapidly evolving industry.
