Why Attend
The #1 Event for Support & Service Management Professionals
The future of IT service and support is here, and it’s bigger, bolder, and more connected than ever before. For the first time, HDI is bringing together SupportWorld Live and Service Management World into one groundbreaking event: HDI Service & Support World. This new experience unites the entire IT service and support ecosystem - IT Service Management, Customer Support, and Technical Support - under one roof.
Why the Change?
The IT service and support industry is transforming, and so are we. As ITSM and customer support converge, HDI Service & Support World brings together two powerhouse events into one comprehensive experience designed to keep you ahead of the curve. This isn’t just an event, it’s a movement, a celebration of excellence, and a catalyst for growth. Join us in shaping the future of IT service and support.
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Exhibitors
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Sessions & Case Studies
Keynotes
Join us in Las Vegas
One Event. Endless Possibilities.
Gain insights across ITSM, technical support, and customer experience—all in one place.
Unmatched Networking
Connect with a larger, more diverse community of IT leaders, practitioners, and solution providers.
Actionable Learning
Access cutting-edge training, best practices, and strategies to drive ROI and elevate your organization.
Who Attends HDI Service & Support World?
HDI Service & Support World focuses on the strategic actions you need to take to elevate your support and service management operation. Gain access to the knowledge, trends, frameworks, solutions, and connections driving the industry forward. Network with industry peers, get your most pressing questions answered from proven experts and innovative solution providers, and stay on the forefront of where the support industry is headed.
- Problem Manager
- DevOps Engineer
- Service Delivery Manager
- Change Manager
- Release Manager
- Support Manager
- Support Director
- Customer Experience Manager
- Service Level Manager
- Configuration Manager
- IT Service Management Analyst
- Business Analyst
- Service Management Office (SMO)
- Incident Manager
- Service Catalog Manager
- Service Quality Manager
- Major Incident Manger
- Services Coordinator
- Digital Transformation
- Director/VP, IT Infrastructure & Support
- Director/VP, IT Operations
- Director/VP, IT Operations & Support
- Director/VI, Infrastructure
- Director/VP, Enterprise Service Management
- Director/VP, Service Management
- Director/VP, Enterprise Service Management
