HDI Support Center Director

The support center director training course focuses on helping leaders refine their approach to managing teams, shaping strategy, and achieving measurable results. This support center leadership course blends structured learning with practical application, focusing on clear communication, effective planning, and measurable performance outcomes. It provides directors with the insight needed to shape strategies that directly impact both team performance and business outcomes.

Participants delve into IT support management training, gaining the skills needed to effectively manage daily operations while crafting long-term strategies that align with organizational goals. The course integrates strategic planning with practical management techniques, empowering leaders to address challenges across diverse service environments with confidence and efficiency.

• Sunday, May 3 - Tuesday, May 5
• Certification Exam Included
• $3,149

Key Takeaways from the HDI Director Course

• Assessment strategies for the support center
• How to quantify your support center’s value and maximize return on investment (ROI)
• A twelve-step process and decision matrix for selecting technologies and vendors
• The requirements of an effective service catalog
• How to align support strategies with business goals and objectives
• Knowledge management processes that can save you time and money
• Strategies for workforce management, coaching, team building, and succession planning
• How to justify a service improvement project (SIP) with a business case
• The ins-and-outs of valuable reporting tools: balanced scorecard, morning report, and executive brief
• How to select the right leading and lagging indicators

Who Should Attend

Seasoned technical service and support leaders who are responsible for an organization's overall service delivery and provide strategic direction, financial accountability, and performance reporting.

Course Includes

Instruction, and online certification exam.