Keynotes

Pick up invaluable insights from our esteemed keynote speakers! This year, we’re determined to supply the finest thought leadership that's guaranteed to change the way you think about the future of support and service management, and how you approach your role. Through inspiring stories and engaging advice and best practices, you will leave transformed with fresh perspectives for success.

Tuesday, May 5 | 4:00 PM - 5:00 PM

The days of functions such as IT Service Management, CX, and Customer Service / Contact Center operating in their own silos are officially over. A consistently great experience is an outcome that can only be achieved by a unified organization...shared mentality, shared strategy, and a shared digital ecosystem. Courageous companies are making bold changes to set themselves up for future success, while many others are stuck in CX-past. Learn from real leaders who have connected the dots and are earning the loyalty of the modern customer. This keynote panel will cover:

• An experience hierarchy: combined teams for unified outcomes
• How agentic technology is pulling stakeholders together in surprising ways
• The make or break factor: how a customer-centric mentality and culture is still the required piece of the puzzle

Panelists Include: