Conference Tracks
Leading World-Class Teams
The sessions in this track deliver strategic guidance for building and leading a rock-solid culture. Learn best practices for connecting a global, hybrid team, being a transformational leader, creating a culture and workplace that prioritizes diversity, equity, and inclusion, and unlocking your team’s potential.
Optimizing the Support Organization
The sessions in this track dive into the concepts and best practices that promote process improvement and operational efficiency and effectiveness. Learn how to optimize day-to-day operations and implement new strategies, all while maintaining your focus on quality, value, and continuous service improvement.
Achieving Service Excellence
This track features real-world case studies that take a deep dive into the elements of strategic service and support in action, including managing support as a business, consolidating and optimizing operations, innovating rapidly and effectively, and building strategic relationships with internal stakeholders, as well as solution and service providers.
Evolving the Customer and Employee Experience
This track takes a deep dive into the true impact of exceptional experience management, covering everything from transforming the employee experience to differentiating the customer experience. Delivering innovative approaches to elevating both, learn about the best practices, strategies, philosophies, and methodologies to engage your customers, employees, and stakeholders throughout the organization.
Share Your Expertise and Insight!
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