About Us
HDI: Smarter Service, Better Business
HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry more than 30 years ago, and are the standard for performance improvement at both the organizational and professional levels.
SupportWorld Live
SupportWorld Live is the definitive event for IT support and service management leaders – a conference and expo dedicated to helping professionals manage customer and business expectations, discover emerging resources and technologies, and stay ahead of evolving practices and frameworks.
- 1,000+ Attendees
- Conference programming focused on shaping the future of IT support and service management
- Attendees choose Service Management World to identify new companies with relevant solutions for their business
Looking to reach the SupportWorld Live team?
We are committed to continually improving our sustainability.
We believe our community should be truly open for everyone.
SupportWorld Live is produced by Informa Connect.
Network With a Dedicated, Passionate Community of Support and Service Management Professionals
Are you a support or service management pro looking for like-minded peers? Look no further! Our local chapters bring together support professionals just like you for meet-ups in your area that are full of learning, networking, and collaboration. It's like having a team of colleagues who understand your goals and challenges right in your community.
HDI members who participate in local chapter meetings are able to:
- Connect and network with those who share their objectives, challenges, and passions
- Benchmark performance, validate existing practices, and improve business operations
- Gain the latest knowledge, resources, and trends from industry experts and guest speakers
Join your HDI local chapter today and take advantage of our fun and informative events. Your path to professional growth starts here!