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The #1 Event for IT Support & Service Management Professionals
Super Saver Rates Expire TODAY! Register by Jan. 30 | Free e-Learning Course & Local Chapter Membership
May 3-7, 2026 | Las Vegas, NV | Caesars Palace
Unleashed: Unlock Your Potential. Ignite Your Growth. Accelerate Your Impact.
Step into the epicenter for IT service and support heroes, where innovation collides with opportunity, and your potential knows no limits. This isn’t just an event – it’s your launchpad to greatness. Empower your skills, ignite your growth, and accelerate your impact as you conquer challenges and redefine what’s possible in IT Service Management, Customer Experience, and Technical Support.
The future is calling – are you ready to answer?
Why Attend HDI Service & Support World?
Because heroes don’t just adapt – they lead. This is your chance to unleash your superpower and take your career, your team, and your impact to the next level.
- Harness Your Expertise: From advanced training and certification to dynamic panels and hands-on workshops, you’ll gain the tools and strategies to crush challenges, seize new opportunities and confidently navigate the road ahead.
- Master Today, Dominate Tomorrow: Dive into game-changing topics like AI, ITIL, Experience Management, and Service Management. Learn how to harness AI responsibly, supercharge service operations, and elevate experiences for customers and employees alike.
- Forge Unstoppable Connections: Surround yourself with a league of like-minded professionals who’ve faced your challenges and conquered them. Share stories, swap strategies, and build a network that powers you long after the event ends.
This is your moment to rise, lead, and redefine what’s possible. Are you ready to take the leap?
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Exhibitors
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Speakers
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Sessions & Case Studies
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Keynotes
What’s New: Supercharged for 2026
In an industry moving at lightning speed, we’ve fused the power of HDI’s SupportWorld Live and Service Management World into one epic event. The result?
Double the Content. Triple the Connections. Infinite Value.
Power-Packed Lightning Talks
Quick. Impactful. Unstoppable. These 30-minute sessions deliver high-octane insights with zero fluff. More topics, more takeaways, and more action – faster than ever.
Panels That Spark Bold Ideas
The best minds. The boldest ideas. Dive into conversations with industry leaders and peers to uncover fresh perspectives and game-changing strategies.
Training That Transforms
Level up with our refreshed Support Center Manager training, the must-attend AI in the Support Organization, and more. These aren’t just lectures – they’re immersive, hands-on experiences. Work in small groups, learn from peers, and walk away with actionable resources to fuel your success long after the event ends.
Interactive Sessions That Engage & Inspire
This isn’t a one-way street. Our speakers are here to engage, challenge, and collaborate with you. Whether in small groups or big rooms, your questions will be heard – and answered.
Case Studies That Deliver Real Results
Ideas spark change, but results drive impact. Whether you’re breaking down silos, taming the power of AI, or unlocking smarter ways to work, our case study sessions deliver real-world wins and proven strategies to fuel your success.
Expo Hours Built for Breakthroughs
Your next big breakthrough starts with the right tools. Now you’ll have plenty of time to explore cutting-edge solutions, dive into live demos, and connect with experts. Discover the missing piece you didn’t even know you needed – and power up your organization’s potential.
Conference Tracks
AI, metrics, service portals, ITIL, experience management, leadership best practices, and so on…with all of today’s trending focus areas covered, the educational program features five learning tracks that will not only tell you how it’s done but show you how to do it.
Conference Tracks
Leading World Class Service & Support Teams
Optimizing Service & Support Operations
Achieving IT Service Management Excellence
Evolving Service & Support Experience
AI in Action
2026 Featured Keynote Speakers
Nate Brown
CX Accelerator
Alen Stein Jr.
Acclaimed Organization Performance Coach
Shawn Kanungo
Disruption Strategist
From Challenge to Strategy: Find Answers at HDI Service & Support World
Adapting ITSM for the Age of AI
Delivering Exceptional Customer Experiences
Aligning ITSM with Business Goals
Building and Retaining Strong Teams
Pre-Conference Training Courses
Come to HDI Service & Support World early, and receive training before the main event begins!
Course options include:
- HDI Support Center Director
- HDI Support Center Manager
- ITIL Foundations
- Experience Foundation
- AI in the Service Organization
- HDI Desktop Advanced Support Technician
- HDI Support Center Team Lead
- Troubleshooting and Problem Solving
Case Studies
Peer insights are the cornerstone of innovation and problem-solving. Dive into compelling case studies from trailblazers like Kwik Trip, University of Notre Dame, Hugspace, and other market-leading organizations.
Case Study Options Include:
- From Friction to Fuel: Transforming Healthcare IT Service Industry Delivery Through Human-Centered Service Management
- Belonging Is Built by Design: Creating Space Inside Service Organizations
- Agentic AI in Service Management: Why Human Communication is the Hidden Success Factor
- From Hidden Feedback to Strategic Superpower: Transforming Organizations Through Authentic Voice of the Customer
- From Uncertifiable to World Class and What's Next
- Training the Next Generation of Support
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