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4900 Hopyard Road
ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 75,000 organizations in 200 countries, from different verticals, industries and sizes. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.
PO Box 719
Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations.
11695 Johns Creek Parkway, Suite 200
Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 7,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs.
12295 Oracle Boulevard, Suite 200
Noted by Forrester® as an emerging leader, Cherwell Service Management™ provides service desk professionals with out-of-the-box ITSM processes, a self-service portal with password reset, real-time metrics/dashboards, complete Outlook integration, access via tablets and smart phones, and social media integration – all at competitive pricing. Our codeless environment allows you to easily configure the tool match your specific requirements. Cherwell offers the freedom of choice with hosting (SaaS or On-Premises), licensing (subscribe or purchase), and interface options.
490 N. McCarthy Blvd., Suite 100
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, California and can be found at
8825 Stanford Boulevard, Suite 200
BoxTone mobile management platform powers wide-scale, mission-critical enterprise mobility. BoxTone’s automated security and compliance controls deliver the control IT needs. Its end-to-end visibility and automated problem remediation enable the supportability users demand. Finally, BoxTone’s proactive real-time monitoring and environment tuning provide the reliability the business requires. With BoxTone organizations can reduce MTTR for mobile issues by over 80%, escalations by 70-80%, and outages by 60-80%, controlling costs and improving business results.
1 Main Street SE #400
Code42 (established in 2001) is the creator of CrashPlan, CrashPlan PRO and CrashPlan PROe, award-winning onsite, offsite and cloud backup solutions for consumers and businesses. Today we continue to deliver high-performance, easy-to-use solutions that protect the world’s data. CrashPlan PROe provides people-friendly, enterprise-tough backup. Its continuous, cross-platform backup and self-service restores won’t slow you down, either. With CrashPlan you can backup everyone, everywhere.
One Bala Plaza, Suite 434
PC Helps, headquartered just outside Philadelphia, PA, is the premier provider of 24/7, expert, end-user support for the core office software applications and mobile devices used every day by corporate employees. With on-demand, just-in-time support and training provided at the moment it’s needed, PC Helps keeps knowledge workers on track and helps them exploit the full capabilities of their tools. PC Helps specializes in support for Microsoft Office and other applications and for the full range of mobile devices on the market today. For more information, follow updates on Twitter (
) and visit
Big Bang LLC
9851 S. 27th Street
Big Bang LLC is the developer of the Universal Imaging Utility (UIU). The UIU works in conjunction with any Windows OS deployment solution such as SCCM, MDT, Ghost, ImageX, Altiris, Acronis, etc., to deliver a hardware independent image to any PC regardless of manufacturer or model.
7414 Hollister Avenue
Citrix GoToAssist delivers simple but powerful tools that provide fantastic support experiences for your users – no matter where they are or what device they're on. Use Remote Support to assist PC, Mac and mobile device users; Service Desk to log and track incidents, deliver end-user self-service and manage configurations; and Monitoring to manage and inventory IT networks, servers and services. Elevate the support experience for your users and "out-support" the competition.
DriveSavers Data Recovery, Inc.
400 Bel Marin Keys Blvd.
DriveSavers Data Recovery provides the fastest, most reliable and only certified secure data recovery service in the industry. DriveSavers meets the security protocols for financial, corporate and healthcare industries and posts proof of its SOC 2 audit report and HIPAA privacy compliance. DriveSavers engineers are trained and certified in all leading encryption and forensics technologies and operate a Certified ISO 5 cleanroom. Satisfied customers include: Bank of America, Google, Lucasfilm, NASA, and the U.S. Army.
3 Columbus Circle, 15th Floor
EasyVista Inc., a leading provider of IT Operations Management software, has more than 20 years of experience as a pure player in the IT Management space. EasyVista delivers a fully integrated Enterprise solution that covers the entire IT Service Delivery lifecycle, including IT Service and Asset Management. The company has a direct presence around the world with offices in the US, Canada, France, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange.
Hornbill North America
307 West 200 South, Suite 5004
Salt Lake City,
Hornbill offers solutions for IT and business service desks designed to match different levels of Service Management maturity. Supportworks applications can be deployed on-premise, hosted or as a cloud-based solution using myservicedesk.com. Service Management software from Hornbill enables organizations to work more efficiently, improve service quality and increase customer satisfaction. Unique Human Touch features improve the service experience, whilst powerful workflow automates Service Management processes. Find out more at booth 407.
249 Central Park Avenue
Founded in 1992, IssueTrak has evolved from providing software for issue tracking and help desk support to a global leader providing a robust platform ideally suited for internal and external customer service/support, IT help desk, workflow and process management, and issue tracking across a range of strategic business operations. Traditionally used for product, application, and customer support; service requests; complaint tracking; and facilities management, IssueTrak now manages HR processes, logistics, asset tracking, and audit & regulatory compliance.
320 Summer Street
LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company’s cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today’s connected customer, and help businesses bring the next generation of connected products to market.
LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.
2100 Bloor Street, Suite 201
Navvia is a powerful process management platform in the cloud, designed to help anyone with an IT Service Management program. With Navvia you can SURVEY the health of your processes, DESIGN and document new processes, gather technical requirements for a tool implementation, VERIFY your processes are compliant, and LEARN about Service Management. Increase knowledge. Save time. Save money. And, just maybe, save your service management program!
345 Encinal Street
Plantronics offers the industry’s most comprehensive and widely adopted families of corded and wireless headset solutions for business. At HDI we will be featuring the latest systems designed for connection to multiple end points such as PCs, deskphones and cellphones. Recognized for their sound quality, reliability and comfort, Plantronics solutions improve the effectiveness of internal and external communications regardless of where professionals are working.
4810 Eastgate Mall
ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. For more information, visit
5770 Hurontario Street, Suite 1100
SOTI is the world's most trusted provider of enterprise mobility management (EMM) solutions, with over 10,000 customers and millions of devices managed worldwide. SOTI develops industry-leading solutions for enterprise mobility management, allowing organizations to support corporate-liable and Bring Your Own Device (BYOD) policies. SOTI MobiControl solves the unique challenges involved in managing, securing, supporting, and tracking mobile and desktop computing devices across all platforms.
6320 Brookside Plaza, Suite 503
Do you want an easy to use self-service reporting solution? Well, here it is. With its self-service design and interactive user interface, Xtraction provides the most valuable and user-friendly Business Intelligence Dashboard and Reporting Service Management solution for BMC, HP, CA Technologies, Service-Now, FrontRange etc., as well as your own internal data warehouse systems. An Australian designed and built solution recognized and sold globally.
We deliver innovative software that improves performance, reduces your operational costs and elevates access to ITSM data.
2125 O'Nel Dr.
8x8, Inc. (NASDAQ: EGHT) is a “Leader” in Gartner's 2012 Magic Quadrant for Unified Communications, offering 8x8 Virtual Contact Center a full-featured, cloud-based contact center solution that breaks the call center's dependency on complex specialized hardware and software. Fast to deploy and easy to use, this solution provides out-of-the-box integration with NetSuite, Salesforce, MS Dynamic, Zendesk and Zoho. You can deploy agents anywhere, and manage them all under one cloud-based contact center.
Advanced Software Products Group, Inc. (ASPG)
3185 Horseshoe Drive South
ReACT is a password reset and synchronization tool that supports your enterprise operating systems and applications including AD, RACF, Top Secret, Novell, UNIX, Linux, Oracle, SQL, Google APPS, Live@Edu/Office365, SAP, AdvantX and more! ActiveX scripting allows ReACT to tie into custom applications. Users can reset their passwords in four easy steps - onsite, remotely and even via smartphone using ReACT. ReACT also includes a dashboard to monitor live user activity, multi-factor authentication, account unlock and audit/management tools.
1155 Perimeter Center West, Suite 100
AirWatch is the leader in enterprise-grade mobility management and security solutions. More than 7,000 customers across the world trust AirWatch to manage their mobile devices. From deployment through support, our highly scalable solution provides a real-time view of an entire fleet of corporate and employee-owned Apple iOS, Android, Windows, BlackBerry and Symbian devices. As the largest MDM provider with more than 1,300 employees, 400 focused on R&D, AirWatch offers the most comprehensive mobility management solution.
168 N. Clinton Street, 6th Floor
Fruition Partners is an elite ITSM focused cloud integration firm with a history of process transformation and practical results. As a preferred services partner of ServiceNow, Fruition consultants are highly trained in practical ITIL implementations, ServiceNow automation, and developing highly efficient process designs. The firm’s sustained success with both global Fortune 500 companies and nimble start-ups proves their approach will bring any IT organization towards a proactive and more effectively managed environment.
Gables International Plaza
2655 South Le Jeune Road, Suite 1001
With the Goverlan Remote Administration Suite: Seamlessly shadow any desktop session such as Citrix® Xen products & Microsoft RDS®. Find logged-in workstations by username, including VDI/RDP/Citrix sessions, and instantly access extended troubleshooting & management tools. Globally deploy custom installer packages & hot fixes within minutes. Instant access to detailed hardware and software data for inventory reporting. Remote monitor multiple machines in one dashboard view. Secure & centralized management of global audit, authorization & agent settings.
1401 1st Street SE, Suite 500
Hitachi ID Systems delivers password management, access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 5000 companies to secure access to systems in the enterprise and in the cloud. To learn more about Hitachi ID Systems, visit
or follow @Hitachi_ID on Twitter.
1685 H Street
Horizon DataSys delivers advanced instant PC restore software that empowers users and support technicians to easily repair PC's from any micro-disaster. With our RollBack Rx software, IT administrators are able to quickly and easily restore PC to any previous state... In seconds. Horizon Datasys has a diverse customer base ranging from end-point/home users to corporate IT, educational and OEM clients.
2925 Briarpark Drive
ITinvolve is the leading innovator of IT collaboration solutions, offering a breakthrough approach that helps IT organizations easily capture and share their collective knowledge as part of daily work. ITinvolve customers gain unprecedented visibility into their IT environments, have fewer risks from changes, resolve incidents and identify root-causes faster, and more. ITinvolve lowers the total cost of delivering great service and does not require the replacement of existing IT management solutions. Built on the secure and scalable
platform, ITinvolve runs in the cloud and requires no hardware or software installation. Call 1-877-741-8944, visit
or follow on Twitter @ITinvolve.
400 Technology Parkway
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, telecom carrier and equipment organizations in more than 100 countries.
211 Perimeter Center Parkway, Suite 450
More than 20 percent of the Global 100 relies on PMG for their enterprise service catalog and business process automation. The PMG Enterprise Service Catalog transcends traditional IT service management, giving businesses a smarter way to automate any process. Examples include identity management, employee onboarding or automated server cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention.
912 W. 1600 S. C-201
PrinterLogic makes printer installation so easy that even your end-users can do it! Our web-based, self-service, printer installation portal, automatically displays end-users the printers nearest them in a list, or on an optional floor plan map. This empowers them to quickly find and install printers with a single click, without calling the helpdesk.
Push printers without scripting or GPOs
Centrally managing end-user printers, drivers, device settings, and preferences
Optionally eliminate print servers
80 Aberdeen Street, Suite 400
Automate your IT metrics and access them from anywhere! PureShare offers metrics management tools that eliminate the need for reports, manual spreadsheets and slide-ware. PureShare automates the collection of ITSM metrics from data sources inside and outside of a company to provide executives, managers and staff with a direct line to answers in real-time – without the need for static reports. Pre-packaged, best-practice metrics help organizations quickly gain strategic alignment, operational efficiencies and top-to-bottom transparency. PureShare: No Reports – Just Answers.
1680 Meridian Avenue, Suite 401
As a global leader in IT Management best practices, Quint provides both solution providers, as well as end-user organizations with the latest and best solutions in knowledge transfer and knowledge application for strategy & governance, sourcing and service management. When hiring Quint to fulfill your training needs, you can feel confident that your choice for quality and experience will make your education experience a success.
Robert Half Technology
2884 Sand Hill Road, Suite 200
Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. Firms of all sizes have come to rely on our consultants for everything from web development and multiplatform systems integration to network security and technical support. With a network of more than 100 locations in North America, Europe and Asia-Pacific, we are committed to providing a cost-effective staffing solution to your workload needs. For more information, please visit
2601 Blanding Avenue, Suite C362
Third Sky is a full service IT Service Management consulting, education and technology provider headquartered in San Francisco with offices across the US. Their approach to Business-Driven IT® leverages frameworks such as ITIL, CobiT, PMBOK and ISO/IEC20000 as part of a hands-on, real-world approach to ITSM that has helped hundreds of companies transform their IT organizations into strategic, business-aligned service providers delivering the highest levels of service and support, all while lowering costs.
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