Hotel & Travel
Convince Your Manager
Who Should Attend
Networking & Special Events
HDI Support Center Director
HDI Support Center Manager
HDI Knowledge Management Foundations
HDI Desktop Support Manager
HDI Support Center Team Lead
HDI Problem Management Professional
Service Catalog Concepts and Skills
Six Sigma in a Service World
People, Personalities, and the Plague
The Authentic You
Knowledge Management for IT and Beyond
Request Exhibiting Information
Free Expo Only Pass
4900 Hopyard Road
ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 75,000 organizations in 200 countries, from different verticals, industries and sizes. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.
1098 Harrison St.
Atlassian products help innovators everywhere plan, build and launch great software. More than 33,000 large and small organizations – including Citigroup, eBay, Coca-Cola, Netflix and United Airlines – use Atlassian’s issue tracking, collaboration and software-development products to work smarter and deliver quality results on time. Learn more at
PO Box 719
Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations.
2101 City West Blvd
BMC Software helps leading companies around the world put technology at the forefront of business transformation, improving the delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have enabled more than 15,000 customers to leverage complex technology into extraordinary business performance—increasing their agility and exceeding anything they previously thought possible.
BMC Software. It’s amazing what IT was meant to be.
11695 Johns Creek Parkway, Suite 200
Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 7,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs.
12295 Oracle Boulevard, Suite 200
Noted by Forrester® as an emerging leader, Cherwell Service Management™ provides service desk professionals with out-of-the-box ITSM processes, a self-service portal with password reset, real-time metrics/dashboards, complete Outlook integration, access via tablets and smart phones, and social media integration – all at competitive pricing. Our codeless environment allows you to easily configure the tool match your specific requirements. Cherwell offers the freedom of choice with hosting (SaaS or On-Premises), licensing (subscribe or purchase), and interface options.
490 N. McCarthy Blvd., Suite 100
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, California and can be found at
2214 Rock Hill Rd., Ste. 501
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.
Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.
8825 Stanford Boulevard, Suite 200
BoxTone mobile management platform powers wide-scale, mission-critical enterprise mobility. BoxTone’s automated security and compliance controls deliver the control IT needs. Its end-to-end visibility and automated problem remediation enable the supportability users demand. Finally, BoxTone’s proactive real-time monitoring and environment tuning provide the reliability the business requires. With BoxTone organizations can reduce MTTR for mobile issues by over 80%, escalations by 70-80%, and outages by 60-80%, controlling costs and improving business results.
Brasil IT +
Rua Funchal, 263
Conjunto 151 - 15 Andar, Vila Olimpia
Brasil IT+ is the sector brand that represents a group of national and international organizations that believe in the ability of the Brazilian Information Technology industry to foster business activity both in Brazil and internationally, contributing to the nation´s development and the consolidation of its sector as a competitive player in the global IT market.
1 Main Street SE #400
Code42 (established in 2001) is the creator of CrashPlan, CrashPlan PRO and CrashPlan PROe, award-winning onsite, offsite and cloud backup solutions for consumers and businesses. Today we continue to deliver high-performance, easy-to-use solutions that protect the world’s data. CrashPlan PROe provides people-friendly, enterprise-tough backup. Its continuous, cross-platform backup and self-service restores won’t slow you down, either. With CrashPlan you can backup everyone, everywhere.
One Bala Plaza, Suite 434
Vitalyst (formerly PC Helps) provides expert application and device support for business users, and helps companies and government organizations to get more from their investments in technology by ensuring that their employees operate at peak performance with the productivity tools and applications they use daily. Technology innovation cycles such as software migrations, new device deployments, mobility initiatives and BYOD programs create challenges for business users and support organizations. To address these challenges, Vitalyst brings expert ready resources to expand client support capacity and depth. In partnership with the internal support organization, Vitalyst helps clients to deliver an exceptional business user experience through high-caliber, individualized support. Vitalyst is a Microsoft Gold Devices and Deployment partner. For more information, follow updates on Twitter (
) and visit
Big Bang LLC
9851 S. 27th Street
Big Bang LLC is the developer of the Universal Imaging Utility (UIU). The UIU works in conjunction with any Windows OS deployment solution such as SCCM, MDT, Ghost, ImageX, Altiris, Acronis, etc., to deliver a hardware independent image to any PC regardless of manufacturer or model.
7414 Hollister Avenue
Citrix GoToAssist provides simple but powerful tools so your team can deliver fantastic support to customers and staff ‒ anywhere, on any platform. Use Remote Support to support PC, Mac and mobile devices; Service Desk to log and track incidents, provide end-user self-service and manage configurations; and Monitoring to manage and inventory IT networks, servers and services. Enhance your team’s productivity while satisfying customers to out-support the competition.
3500 Lacey Road, Suite 100
CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public advocacy. For more information, please visit www.comptia.org.
DriveSavers Data Recovery, Inc.
400 Bel Marin Keys Blvd.
DriveSavers Data Recovery provides the fastest, most reliable and only certified secure data recovery service in the industry. DriveSavers meets the security protocols for financial, corporate and healthcare industries and posts proof of its SOC 2 audit report and HIPAA privacy compliance. DriveSavers engineers are trained and certified in all leading encryption, digital forensics and eDiscovery technologies and operate a Certified ISO 5 cleanroom. Satisfied customers include: Bank of America, Google, Lucasfilm, NASA, and the U.S. Army.
3 Columbus Circle, 15th Floor
EasyVista Inc., a leading provider of IT Operations Management software, has more than 20 years of experience as a pure player in the IT Management space. EasyVista delivers a fully integrated Enterprise solution that covers the entire IT Service Delivery lifecycle, including IT Service and Asset Management. The company has a direct presence around the world with offices in the US, Canada, France, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange.
307 West 200 South, Suite 5004
Salt Lake City,
Hornbill offers solutions for IT and business service desks designed to match different levels of Service Management maturity. Supportworks applications can be deployed on-premise, hosted or as a cloud-based solution using myservicedesk.com. Service Management software from Hornbill enables organizations to work more efficiently, improve service quality and increase customer satisfaction. Unique Human Touch features improve the service experience, whilst powerful workflow automates Service Management processes. Find out more at booth 407.
3000 Hanover St.
Every day, HP software helps IT organizations perform better. In today’s complex technology landscape, we help IT leaders in more than 170 businesses worldwide measure, improve, and communicate IT’s contribution—to align with business goals, manage hybrid IT environments, guard against security threats, mitigate risks, and comply with regulations.
7601 Interactive Way
Interactive Intelligence offers unified business communications solutions for contact center automation, unified communications, and business process automation, based on our open standards, all-in-one software suite. More than 4,500 organizations worldwide currently benefit from our on-premise solutions, our cloud-based Communications as a Service (CaaS) solutions, or both, which include value-added services for software, hardware, implementation, consulting, support and education. At Interactive Intelligence, it’s what we do.
77 Northeastern Blvd.
Jabra is one of the world’s leading manufacturers of hands-free Unified Communications solutions. Building on its 141 year history of innovation, Jabra creates a broad range of award-winning headsets that increase productivity, reduce costs, and promote collaboration for contact centers, office and mobile users around the world.
320 Summer Street
LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company’s cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today’s connected customer, and help businesses bring the next generation of connected products to market.
LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.
2100 Bloor Street, Suite 201
Navvia is a powerful process management platform in the cloud, designed to help anyone with an IT Service Management program. With Navvia you can SURVEY the health of your processes, DESIGN and document new processes, gather technical requirements for a tool implementation, VERIFY your processes are compliant, and LEARN about Service Management. Increase knowledge. Save time. Save money. And, just maybe, save your service management program!
345 Encinal Street
Plantronics offers the industry’s most comprehensive and widely adopted families of corded and wireless headset solutions for business. At HDI we will be featuring the latest systems designed for connection to multiple end points such as PCs, deskphones and cellphones. Recognized for their sound quality, reliability and comfort, Plantronics solutions improve the effectiveness of internal and external communications regardless of where professionals are working.
4810 Eastgate Mall
ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. For more information, visit
5770 Hurontario Street, Suite 1100
SOTI is the world's most trusted provider of enterprise mobility management (EMM) solutions, with over 10,000 customers and millions of devices managed worldwide. SOTI develops industry-leading solutions for enterprise mobility management, allowing organizations to support corporate-liable and Bring Your Own Device (BYOD) policies. SOTI MobiControl solves the unique challenges involved in managing, securing, supporting, and tracking mobile and desktop computing devices across all platforms.
27335 West 11 Mile Road
Stefanini, Inc.—Powering Your Business. Stefanini is an industry-recognized leader in IT outsourcing services, offering onshore, offshore, and nearshore support to mid-size and large corporations around the globe. Our mature service offerings include: IT help desk outsourcing; desktop managed services; SAP advisory; analytics and business intelligence consulting; mainframe modernization; mobility services; and strategic staffing solutions. At a glance, Stefanini is 76 offices – 30 countries – 32 languages – 20,000 resources globally.
6320 Brookside Plaza, Suite 503
Do you want an easy to use self-service reporting solution? Well, here it is. With its self-service design and interactive user interface, Xtraction provides the most valuable and user-friendly Business Intelligence Dashboard and Reporting Service Management solution for BMC, HP, CA Technologies, Service-Now, FrontRange etc., as well as your own internal data warehouse systems. An Australian designed and built solution recognized and sold globally.
We deliver innovative software that improves performance, reduces your operational costs and elevates access to ITSM data.
2125 O'Nel Dr.
8x8, Inc. (NASDAQ: EGHT) is a “Leader” in Gartner's 2013 Magic Quadrant for Unified Communications, offering 8x8 Virtual Contact Center, Our Virtual Contact Center frees organizations from the limitations and burdens of their on-premises telephone system, allowing them to focus on the needs of their customers. Fast to deploy and easy to use, this solution provides out-of-the-box integration with Zendesk, NetSuite, Salesforce, MS Dynamic, and Zoho. You can deploy agents anywhere, and manage them all under one cloud-based contact center.
Advanced Software Products Group, Inc. (ASPG)
3185 Horseshoe Drive South
ReACT is a password reset and synchronization tool that supports your enterprise operating systems and applications including AD, RACF, Top Secret, Novell, UNIX, Linux, Oracle, SQL, Google APPS, Live@Edu/Office365, SAP, AdvantX and more! ActiveX scripting allows ReACT to tie into custom applications. Users can reset their passwords in four easy steps - onsite, remotely and even via smartphone using ReACT. ReACT also includes a dashboard to monitor live user activity, multi-factor authentication, account unlock and audit/management tools.
1155 Perimeter Center West, Suite 100
AirWatch is the largest Enterprise Mobility Management provider in the world with over 1,500 employees globally. More than 8,000 companies trust AirWatch to secure and manage their mobile enterprise.
We enable organizations across a wide spectrum of verticals to successfully deploy, secure and manage the mobile initiatives that drive their business. With market-leading solutions for mobile security, device, email, application, content and browsing management, we simplify enterprise mobility.
168 N. Clinton Street, 6th Floor
Fruition Partners is an elite ITSM focused cloud integration firm with a history of process transformation and practical results. As a preferred services partner of ServiceNow, Fruition consultants are highly trained in practical ITIL implementations, ServiceNow automation, and developing highly efficient process designs. The firm’s sustained success with both global Fortune 500 companies and nimble start-ups proves their approach will bring any IT organization towards a proactive and more effectively managed environment.
9000 Regency Parkway, Suite 400
Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,500 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat, IBM, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.
Gables International Plaza
2655 South Le Jeune Road, Suite 1001
With the Goverlan Remote Administration Suite: Seamlessly shadow any desktop session such as Citrix® Xen products & Microsoft RDS®. Find logged-in workstations by username, including VDI/RDP/Citrix sessions, and instantly access extended troubleshooting & management tools. Globally deploy custom installer packages & hot fixes within minutes. Instant access to detailed hardware and software data for inventory reporting. Remote monitor multiple machines in one dashboard view. Secure & centralized management of global audit, authorization & agent settings.
1401 1st Street SE, Suite 500
Hitachi ID Systems delivers password management, access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 5000 companies to secure access to systems in the enterprise and in the cloud. To learn more about Hitachi ID Systems, visit
or follow @Hitachi_ID on Twitter.
121 South Tejon Street, Suite 1100
ICMI is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources. ICMI’s experienced team of industry insiders, trainers, and consultants are committed to helping raise the strategic value of your contact center, optimize operations and improve customer service.
235 East Sixth Street, Suite 400
Kinetic Data provides Enterprise Request Management software (ERM) that standardizes and automates business service provisioning using data from any corporate system. Our approach enables organizations to be more agile; reduce ongoing costs; deliver operational efficiencies; improve service delivery capabilities; and expand the services they deliver across their enterprise. Kinetic Data’s suite consists of these solutions: Kinetic Request, Kinetic Task, Kinetic Survey, Kinetic Calendar, Kinetic Schedule and Kinetic Info.
698 W 10,000 S., Suite 500
IT departments juggle too many tools from too many vendors while facing pressure to cut costs, reduce risk and boost productivity. The explosion of smart phones and tablets increases the number of endpoints and operating systems that must be managed. LANDESK®
client management, endpoint security and IT service management solutions
enable IT staff to manage mobility “mayhem;” track and safeguard assets and endpoints; and improve service levels—all while reducing costs and requiring less infrastructure.
One Ragsdale Dr. Building Two
LanguageLine Solutions removes language as a barrier to doing business. For over 30 years, our solutions have assisted clients to improve operational efficiency, expand business and enhance their brand in multilingual markets-- at home and around the globe. We help you enable communications and enhance relationships with your clients, through over-the-phone interpreting in over 200 languages, translation and localization, and testing and training of your bilingual staff. Conduct business efficiently in any language.
2474 Walnut St. #216
Mobile Reach specializes in extending back-end IT Service Management and IT Asset Management applications to mobile users on smartphones, tablets, barcode scanners and RFID devices. Our award-winning Splitware Mobility Platform is a scalable mobile application platform that allows organizations to rapidly deploy native, offline-capable mobile apps. Using iOS, Android, BlackBerry or Windows Mobile devices, remote field techs can securely connect to major enterprise systems including ServiceNow, BMC Remedy, CA, HP, Oracle, SQL, legacy systems, etc.
400 Technology Parkway
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, telecom carrier and equipment organizations in more than 100 countries.
737 N Michigan Ave.
Netop develops and sells market leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. Used by half of the Fortune 100, Netop’s solutions help businesses provide better customer service, reduce support costs and meet security and compliance standards.
2885 Sanford Ave SW #22340
Northcraft Analytics is the premier provider of Business Intelligence applications for enterprise IT departments. No matter which methodology you have adopted to improve IT and business processes, you will need to measure and improve performance. Our 2000+ pre-calculated measurements, executive dashboards, reporting and ad-hoc analytics environment will help you improve communication to the business and simplify management of your IT processes!
100 Cummings Center, Suite 306L
A premier domestic call center services provider, OnBrand24 offers comprehensive help desk services programs that offload Tier 1 inquiries from your in-house staff, allowing them to focus on more complex customer needs. OnBrand24 has 30+ years of experience reducing our clients’ costs while boosting customer satisfaction. We deliver customized programs and senior management attention to your needs. OnBrand24 has extensive help desk experience in the technology, healthcare diagnostics, manufacturing and consumer goods industries.
211 Perimeter Center Parkway, Suite 450
More than 20 percent of the Global 100 relies on PMG for their enterprise service catalog and business process automation. The PMG Enterprise Service Catalog transcends traditional IT service management, giving businesses a smarter way to automate any process. Examples include identity management, employee onboarding or automated server cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention.
912 W. 1600 S. C-201
PrinterLogic makes printer installation so easy that even your end-users can do it! Our web-based, self-service, printer installation portal, automatically displays end-users the printers nearest them in a list, or on an optional floor plan map. This empowers them to quickly find and install printers with a single click, without calling the helpdesk.
Push printers without scripting or GPOs
Centrally managing end-user printers, drivers, device settings, and preferences
Optionally eliminate print servers
80 Aberdeen Street, Suite 400
Automate your IT metrics and access them from anywhere! PureShare offers metrics management tools that eliminate the need for reports, manual spreadsheets and slide-ware. PureShare automates the collection of ITSM metrics from data sources inside and outside of a company to provide executives, managers and staff with a direct line to answers in real-time – without the need for static reports. Pre-packaged, best-practice metrics help organizations quickly gain strategic alignment, operational efficiencies and top-to-bottom transparency. PureShare: No Reports – Just Answers.
41619 Margarita Road
As a global leader in IT Management best practices, Quint provides both solution providers, as well as end-user organizations with the latest and best solutions in knowledge transfer and knowledge application for strategy & governance, sourcing and service management. When hiring Quint to fulfill your training needs, you can feel confident that your choice for quality and experience will make your education experience a success.
Robert Half Technology
2884 Sand Hill Road, Suite 200
Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. Firms of all sizes have come to rely on our consultants for everything from web development and multiplatform systems integration to network security and technical support. With a network of more than 100 locations in North America, Europe and Asia-Pacific, we are committed to providing a cost-effective staffing solution to your workload needs. For more information, please visit
4445 2nd Ave S #1
Looking for a partner to guide you gracefully through your upcoming ITSM initiatives? Trust StrataCom to tackle these challenges so you can focus on your core business. Our consultants leverage decades of experience in both process consulting and technical execution. Services include: implementation, upgrade, customization/enhancements, managed services, road map planning, etc.
StrataCom specializes in: Cherwell; HP Service Manager, Asset Manager, Universal Discovery, uCMDB; ServiceNow; and BMC Remedy.
10210 Highland Manor Drive, Suite 275
SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance.
1 HaYarden St.
+972 (3) 533-3675
+972 (3) 761-7205
Offered in both cloud and on-premise versions, SysAid is a globally-adopted ITSM solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid is used by more than 100,000 IT admins in 140 countries, spanning all industries and sizes.
3675 Mt. Diablo Blvd., Suite 200
TechExcel’s Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment. TechExcel Service Suite unifies the service desk, asset management and customer relationship management functions with a single configuration management database (CMDB) user interface and integrated workflow.
2601 Blanding Avenue, Suite C362
Third Sky is a full service IT Service Management consulting, education and technology provider headquartered in San Francisco with offices across the US. Their approach to Business-Driven IT® leverages frameworks such as ITIL, CobiT, PMBOK and ISO/IEC20000 as part of a hands-on, real-world approach to ITSM that has helped hundreds of companies transform their IT organizations into strategic, business-aligned service providers delivering the highest levels of service and support, all while lowering costs.
4430 Stuart Andrew Blvd
The TM-2000 Multi-Media Contact Center is Microsoft Lync certified (web chat, email, social and voice). It is also designed to work with your existing switch (no upgrades), phones and wiring. We also have moved the contact center to your Android devices; no longer are agents/supervisors tethered to their desktops. If you should change your telephone switch down the road, your contact center investment will move to most any new switch platform you go with.
15 New England Executive Park
Founded in 1998, Westbury is a leading provider of operational reporting solutions for IT Organizations and represents enterprise customers around the globe.
The company pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of process owners, IT managers, decision-makers, and those that need it most.
Its SMI Suite is an integrated ITSM reporting platform that transforms data into meaningful information and improves processes and performance.
Westbury is privately held with offices in Boston, MA and Amsterdam, Netherlands.
For more information visit our website at
12647 Alcosta Blvd., Suite 425
xMatters enables any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise. The company’s cloud-based solution allows for enterprise-grade scaling and delivery during time-sensitive events.
More than 1,000 leading global firms use xMatters to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption.
or 1-877-xMATTRS or +44 (0) 1483 722 001 UK.
FEATURED UBM TECH SITES:
HDI Buyer's Guide
HDI Solution Centers
Game & App Development
Working With Us:
Terms of Service
Copyright © 2013 UBM Tech, All rights reserved