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Booth # 304
PO Box 719
Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations.
Booth # 610
2214 Rock Hill Road, Suite 501
Axios Systems is committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With a global client base in mind, Axios’s ITSM software, assyst, is an out-of-the-box solution, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
Booth # 510
11695 Johns Creek Parkway, Suite 200
Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security organizations improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems.
Booth # 604
12295 Oracle Boulevard, Suite 200
Cherwell Software is the developer of Cherwell Service Management®, a leading business technology and
IT service management (ITSM) platform
recognized by industry analysts worldwide, and Express Software Manager, an award-winning IT asset management software. Cherwell Software customers are part of a fast-growing, caring community using Cherwell products to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, U.S.A., with EMEA headquarters in the U.K.
Booth # 204
7414 Hollister Avenue
Citrix GoToAssist provides simple but powerful tools so your team can deliver fantastic support to customers and staff ‒ anywhere, on any platform. Use Remote Support to support PC, Mac and mobile devices; Service Desk to log and track incidents, provide end-user self-service and manage configurations; and Monitoring to manage and inventory IT networks, servers and services. Enhance your team’s productivity while satisfying customers to out-support the competition.
Booth # 310
3 Columbus Circle, 15th Floor
EasyVista Inc., a leading provider of IT Service and Asset Management software, and has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange (ALEZV).
Booth # 410
490 N. McCarthy Boulevard, Suite 100
HEAT Software is a leading provider of Hybrid Service Management and Unified Endpoint Management software solutions for organizations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. HEAT Software is headquartered in Milpitas, Calif. For more information, visit
Booth # 416
4141 Hacienda Drive
ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 75,000 organizations in 200 countries, from different verticals, industries and sizes. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.
Booth # 415
2101 City West Blvd
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive business advantage. Our Digital Enterprise Management suite of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than over 16,000 customers worldwide including and are used by 82 percent of the Fortune 500.
Booth # 704
1 Main Street SE #400
Code42 develops intuitive, optimized technology to securely manage and protect the world’s data. Its award-winning CrashPlan backup solutions manage exabytes of data across millions of devices and for some of the largest organizations in the world. And its SharePlan enterprise-grade file sync/share enables real-time collaboration while enforcing corporate security requirements.
Booth # 315
311 California Street
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 4500 SMB, mid-market, and enterprise customers worldwide.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 50000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Hewlett Packard Enterprise
Booth # 321
3000 Hanover Street
Hewlett Packard Enterprise creates opportunity for businesses to achieve what’s next. With an industry-leading portfolio of innovations that stretch from the cloud to the data center to high performance applications, customers use our technology to turn ideas into value and compete in a rapidly changing landscape.
Booth # 222
117 Edinburgh South, Suite 100
Samanage is enterprise service desk software that helps get work done by managing all service relationships in the company. Samanage delivers an exceptional user experience with beautiful software that people love to use. Instantly deployed and continuously updated in the cloud, Samanage service and asset management software quickly drives value by connecting people with the key business services they use every day. Samanage provides customers with a modern alternative for all their service management needs.
Big Bang LLC
Booth # 422
9851 S. 27th Street
Developed by Big Bang LLC, the Universal Imaging Utility (UIU) remains the only software application that works with any Windows OS deployment solution, including Ghost, SCCM, MDT, WDS, Altiris, etc., to automatically deliver every applicable driver to any PC, regardless of manufacturer or model, for true hardware independent imaging.
Booth # 309
77 Northeastern Boulevard
Jabra is one of the world’s leading manufacturers of hands-free Unified Communications solutions. Building on its 141 year history of innovation, Jabra creates a broad range of award-winning headsets that increase productivity, reduce costs, and promote collaboration for contact centers, office and mobile users around the world.
Booth # 616
698 W 10,000 S., Suite 500
The heart of IT is about empowering people—and being able to serve and secure all types of users, on all the devices they use, wherever they are. With an end-to-end Service Management solution, only LANDESK unifies and automates the delivery of all the assets and services users need across mobile, cloud, and personal computing environments. By making users happy, we make IT more strategic and business more productive.
Booth # 522
320 Summer Street
LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company’s cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today’s connected customer, and help businesses bring the next generation of connected products to market.
LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.
Booth # 421
345 Encinal Street
Plantronics offers the industry’s most comprehensive and widely adopted range of corded and wireless headset solutions for business, including the only wireless systems conforming to the latest DECT security standards. At HDI we will be featuring the all-new EncorePro 500 series and showcasing unique software capabilities which provide operational insights designed to streamline the representative and customer experience, improve quality and compliance, and help with headset inventory management.
Booth # 521
3260 Jay Street
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit
Booth # 216
27335 West 11 Mile Road
Stefanini, Inc.—Powering Your Business. Stefanini is an industry-recognized leader in IT outsourcing services, offering onshore, offshore, and nearshore support to mid-size and large corporations around the globe. Our mature service offerings include: IT help desk outsourcing; desktop managed services; SAP advisory; analytics and business intelligence consulting; mainframe modernization; mobility services; and strategic staffing solutions. At a glance, Stefanini is 77 cities – 85 offices – 34 countries – 35 languages – 20,000+ resources globally.
Booth # 322
1 HaYarden Street
SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and IT services with greater ease and efficiency. Our aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use. Available in 42 languages, our solutions are used by over 10,000 organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.
Booth # 621
12001 Research Parkway, Suite 236
TOPdesk is an international leader in cutting-edge Service Management solutions and standardized ITIL software.
Named “Best in Class (All Tools)” by The ITSM Review, TOPdesk helped over 4,000 organizations improve their service management processes. With over 20 years of service management experience, we have assisted businesses in optimizing their services with a user-friendly application, ITIL verified consultants and excellent customer support. Raising your service levels and reducing workload and costs has never been easier.
Advanced Software Products Group, Inc. (ASPG)
Booth # 427
3185 Horseshoe Drive South
ReACT is a web-based password reset and synchronization tool that supports your enterprise operating systems and applications including AD, z/OS [RACF, ACF2 &Top Secret], Novell/eDirectory, UNIX/Linux [AIX, HP-UX, Datatel], iSeries/AS400, JD-Edwards, Oracle/SQL, LDAP, Lawson, SAP, CAMS, WFM, Gmail, PeopleSoft, AdvantX, Office365 and more! ActiveX scripting allows ReACT to tie into custom applications. Users can reset their passwords in four easy steps - onsite, remotely and even via smartphone using ReACT. ReACT also includes a dashboard to monitor live user activity, multi-factor authentication, account unlock and audit/management tools.
AirWatch by VMware
Booth # 428
1155 Perimeter Center West, Suite 100
AirWatch by VMware is the leader in enterprise mobility management (EMM). We enable end users with a seamless digital workspace, and empower IT with a future-proof mobility platform that provides flexibility to manage multiple use cases, unified management of endpoints, end-to-end security, and seamless integration across enterprise systems.
Booth # 710
Second Floor, 1 Tannery House
Tannery Lane, Send, Woking
Alemba is a creative IT Service Management software and consultancy company that is trusted by a rapidly growing number of global enterprises to deliver truly beneficial IT Service Management Solutions.
As the successor to VMware’s Service Manager product (formerly infraEnterprise), Alemba’s vFire IT Service Management Software has inherited over 20 years of knowledge and offers a truly innovative User interface that puts customer experience front and centre.
Founded on the principles of education, innovation and gamification, Alemba’s revolutionary vFire product exemplifies our commitment to developing
Seriously Fun Software
Booth # 624
448 Ignacio Boulevard, Suite 101
ComAround are specialists in Self Service and KCS (Knowledge Centered Support). For over 20 years we have been developing knowledge bases and self-service tools to capture, organize, share and reuse knowledge. Our self-service knowledge solution, ComAround Zero™, can be integrated with any of the leading ITSM platforms. We work with hundreds of companies all over the world.
DriveSavers Data Recovery, Inc.
Booth # 221
400 Bel Marin Keys Boulevard
DriveSavers Data Recovery provides the fastest, most reliable and only certified secure data recovery, forensics and eDiscovery services in the industry. DriveSavers meets the security protocols for financial, corporate, government, healthcare and education industries and posts proof of its SOC 2 audit report and HIPAA privacy compliance. DriveSavers engineers are trained and certified in all leading encryption, digital forensics and eDiscovery technologies and operate a Certified ISO Class 5 cleanroom. Satisfied customers include: Bank of America, Google, Harvard, Lucasfilm, NASA, and the U.S. Army.
Booth # 527
9000 Regency Parkway, Suite 400
Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.
Booth # 328
Gables International Plaza
2655 South Le Jeune Road, Suite 1001
Chosen by IT professional worldwide, Goverlan is renowned for its ease-of-use and expendable feature set. Goverlan enables IT support to globally and dynamically control, manage, and support desktop and server infrastructure in-real time, without user interruption. This means administrators can get to the root of the problems quickly and resolve client issues more efficiently.
Hitachi ID Systems, Inc.
Booth # 528
1401 1st Street SE, Suite 500
Hitachi ID Systems delivers password management, access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 5000 companies to secure access to systems in the enterprise and in the cloud. To learn more about Hitachi ID Systems, visit
or follow @Hitachi_ID on Twitter.
Booth # 610
7601 Interactive Way
Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s standards-based, all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is backed by more than 6,000 organizations worldwide. Intelligence was founded in 1994 and is headquartered in Indianapolis, Indiana, U.S.A. with offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
ISL Online LTD.
Booth # 622
SN5 7 EX
44179 360 8737
44179 360 8801
ISL Online is a cloud computing provider delivering SaaS-based remote support, remote access, live chat and web conferencing software to quickly, simply and securely connect millions of internet-enabled devices across the globe – Windows, Mac or Linux computers and mobile devices. Designed for consumers, mobile professionals and IT organizations, ISL Online's solutions empower over 120,000 business users like Konica Minolta, IDEXX, Canon, and IBM to create more than 6 million sessions yearly.
Booth # 629
275 Grove Street, Suite 2-400
Founded in 2002, LifeSpan provides data security and data destruction for IT equipment retirement, remarketing and recycling. We serve organizations across North American and internationally. LifeSpan offers the flexibility of handling any quantity of IT equipment, at any location in North America or internationally. LifeSpan will customize a program to meet your specific requirements. LifeSpan holds industry certifications: NAID AAA, ISO 14001, and e-Stewards. LifeSpan is a wholly owned subsidiary of CDI Corporation.
Booth # 529
2885 Sanford Avenue SW #22340
Northcraft Analytics is the premier provider of Business Intelligence applications for enterprise IT departments. No matter which methodology you have adopted to improve IT and business processes, you will need to measure and improve performance. Our 2,000+ pre-calculated measurements, executive dashboards, reporting and ad-hoc analytics environment will help you improve communication to the business and simplify management of your IT processes!
Booth # 327
912 W. 1600 S. C-201
PrinterLogic makes printer installation so easy that even your end-users can do it! Our web-based self-service printer installation portal automatically displays end-users the printers nearest them in a list, or on an optional floor plan map. This empowers them to quickly find and install printers with a single click, without calling the helpdesk.
Push printers without scripting or GPOs
Centrally managing end-user printers, drivers, device settings, and preferences
Optionally eliminate print servers
Robert Half Technology
Booth # 721
2884 Sand Hill Road, Suite 200
Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. Firms of all sizes have come to rely on our consultants for everything from web development and multiplatform systems integration to network security and technical support. With more than 120 locations worldwide, we are committed to providing a cost-effective staffing solution to your workload needs. For more information, please visit
Booth # 215
2200 West Fifth Avenue, Suite 220
We are the number one provider of project, portfolio (PPM) and service management (ITSM) software for higher education. Other software companies try to insert their product into the college space or force their solutions onto university departments. We don't. Our products and solutions are built specifically for higher education. Learn more at
Booth # 228
1215 East 6th Avenue
Utopic Software helps companies overcome challenges associated with change, configuration, and compliance management of servers, desktops, mobile devices, cloud computing and virtualized environments. We provide powerful and automated self-healing solutions to better control the fluid and changing IT environment. Utopic’s Persystent Suite facilitates restoration, recovery, imaging and patch/update migration capabilities in a single centralized solution and enables enterprise-wide enforcement of an approved ideal state. It does this faster than any similar solution on the market today.
Booth # 627
15 New England Executive Park
Founded in 1998, Westbury is a leading provider of operational reporting solutions for IT Organizations and represents enterprise customers around the globe.
The company pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of process owners, IT managers, decision-makers, and those that need it most.
Its SMI Suite is an integrated ITSM reporting platform that transforms data into meaningful information and improves processes and performance.
Westbury is privately held with offices in Boston, MA and Amsterdam, Netherlands.
For more information visit our website at
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