EXHIBITOR LISTING

PLATINUM SPONSORS

Avatier Corporation
Booth # 304

www.avatier.com
4733 Chabot Drive, Suite 201
Pleasanton, CA 94588
Phone: 925.217.5170
Email: sales@avatier.com
Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations.

Axios Systems
Booth # 604

www.axiossystems.com
2214 Rock Hill Road, Suite 501
Herndon, VA 20170
Phone: 703.326.1357

Axios Systems is committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With a global client base in mind, Axios’s ITSM software, assyst, is an out-of-the-box solution, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.

Bomgar
Booth # 402

www.bomgar.com
11695 Johns Creek Parkway, Suite 200
Johns Creek, GA 30097
Phone: 877.596.3065

Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security organizations improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems.

Cherwell Software
Booth # 502

www.cherwell.com
North America Headquarters
10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
Phone: 719.386.7000
Email: info@cherwell.com
Cherwell Software is the developer of Cherwell Service Management®, a leading business technology and IT service management (ITSM) platform recognized by industry analysts worldwide, and Express Software Manager, an award-winning IT asset management software. Cherwell Software customers are part of a fast-growing, caring community using Cherwell products to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, U.S.A., with EMEA headquarters in the U.K.

EasyVista
Booth # 310

www.easyvista.com
3 Columbus Circle, 15th Floor
New York, NY 10019
Phone: 888.398.4876

EasyVista is reinventing service management for the mobile user—so it’s easy to deliver and easy to use. EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users—without a line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management, and reduce and control the total cost of service delivery.

GoToAssist
Booth # 204

www.gotoassist.com
7414 Hollister Avenue
Goleta, CA 93117
Phone: 805.690.6400

Deliver awesome support and service experiences with Citrix GoToAssist. From market-leading remote support to interactive mobile customer service solutions, GoToAssist has the easy-to-use, business driven online tools you need to improve first-contact resolution and grow customer satisfaction.

HEAT Software
Booth # 410

www.heatsoftware.com
490 N. McCarthy Boulevard
Suite 100
Milpitas, CA 95035
Phone: 800.776.7889

HEAT Software is the leading provider of Cloud Service Management and Unified Endpoint Management software solutions. HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT Software manages millions of service interactions and endpoints every day for leading global organizations, enabling its customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

ManageEngine
Booth # 416

www.manageengine.com
4141 Hacienda Drive
Pleasanton, CA 94588
Phone: 925.924.9500

ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 75,000 organizations in 200 countries, from different verticals, industries and sizes. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

GOLD SPONSORS

Atlassian
Booth # 203

www.atlassian.com
1098 Harrison Street
San Francisco, CA 94103
Phone: 415.701.1110

Atlassian unlocks the potential in every team. Our products help teams collaborate, build software and serve their customers better. Nearly 50,000 large and small organizations – including Citigroup, eBay, Coca-Cola, Netflix and NASA – use Atlassian’s tracking, collaboration, communication, service management and development products to work smarter and deliver quality results on time. Learn about products including JIRA, Confluence, HipChat, Bitbucket and Stash at http://atlassian.com.

BMC Software
Booth # 415

www.bmc.com
2101 City West Blvd
Houston, TX 77042
Phone: 713.918.8800

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive business advantage. Our Digital Enterprise Management suite of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than over 16,000 customers worldwide including and are used by 82 percent of the Fortune 500.

Code42
Booth # 704

www.code42.com
1 Main Street SE #400
Minneapolis, MN 55414
Phone: 612.333.4242

Code42 is a global enterprise SaaS provider of endpoint data protection and security to more than 37,000 organizations, including the most recognized brands in business and education. Our highly secure cloud solutions enable IT and security teams to limit risk, meet data privacy regulations and recover from data loss, no matter the cause.

Freshservice
Booth # 315

www.freshservice.com
311 California Street
San Francisco, CA 94101
Phone: 866.832.3090

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 5,000+ SMB, mid-market, and enterprise customers worldwide.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 50000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Hewlett Packard Enterprise
Booth # 321

www.hpe.com
3000 Hanover Street
Palo Alto, California 94304
Phone: 877.837.8457

Hewlett Packard Enterprise creates opportunity for businesses to achieve what’s next. With an industry-leading portfolio of innovations that stretch from the cloud to the data center to high performance applications, customers use our technology to turn ideas into value and compete in a rapidly changing landscape.

IBM
Booth # 210

www.ibm.com
1 New Orchard Road
Armonk, NY 10504
Phone: 866.426.4258

One Source for all your technical support needs
Whether you need base warranty support for IBM products or more robust services for both IBM and non-IBM products, we can deliver expert support for your hardware and software.

Addressing your unique needs with customizable service options
From simple break-fix to end-to-end support capabilities, our global infrastructure ensures premium technical support that can reduce overall costs, facilitate a positive return on investment and achieve high performance results.

Samanage
Booth # 516

www.samanage.com
117 Edinburgh South, Suite 100
Cary, NC 27511
Phone: 888.250.8971

Samanage is enterprise service desk software that helps get work done by managing all service relationships in the company. Samanage delivers an exceptional user experience with beautiful software that people love to use. Instantly deployed and continuously updated in the cloud, Samanage service and asset management software quickly drives value by connecting people with the key business services they use every day. Samanage provides customers with a modern alternative for all their service management needs.

SILVER SPONSORS

Big Bang LLC
Booth # 422

www.bigbangllc.com
9851 S. 27th Street
Franklin, WI 53132
Phone: 414.225.9075

Developed by Big Bang LLC, the Universal Imaging Utility (UIU) remains the only software application that works with any Windows OS deployment solution, including Ghost, SCCM, MDT, WDS, Altiris, etc., to automatically deliver every applicable driver to any PC, regardless of manufacturer or model, for true hardware independent imaging.

CA Technologies
Booth # 610

www.ca.com
One CA Plaza
Islandia, NY 11749
Phone: 800.225.5224

CA Technologies helps customers succeed in a future where every business—from apparel to energy—is being rewritten by software. From planning to development to management to security, at CA we create software that fuels transformation for companies in the application economy. With CA software at the center of their IT strategy, organizations can leverage the technology that changes the way we live—from the data center to the mobile device.

Jabra
Booth # 309

www.jabra.com
900 Chelmsford Street
Tower II 8th Floor
Lowell, MA 01851
Phone: 800.826.4656

Recent research from Jabra has identified that 73% of decision makers in call-centric environments state that customer interactions are becoming more and more complex. Providing agents and representatives with supportive voice communication technology is critical to maximizing productivity, enabling better conversations and supporting customer service and loyalty.

Jabra is a world leader in the development, manufacturing, and marketing of a broad range of communications and audio solutions and has a reputation for innovation, reliability, and ease of use that goes back more than two decades. Jabra produces corded and wireless headsets as well as mobile and in-office speakerphones that empower individual and business communication and collaboration through increased freedom of movement, comfort, and functionality.

LANDESK
Booth # 616

www.landesk.com
698 W 10,000 S., Suite 500
South Jordan, UT 84095
Phone: 801.208.1500

The heart of IT is about empowering people—and being able to serve and secure all types of users, on all the devices they use, wherever they are. With an end-to-end Service Management solution, only LANDESK unifies and automates the delivery of all the assets and services users need across mobile, cloud, and personal computing environments. By making users happy, we make IT more strategic and business more productive.

LogMeIn
Booth # 522

www.logmein.com
320 Summer Street
Boston, MA 02210
Phone: 866.478.1805
Email: logmeinevents@logmein.com
LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. Their customer engagement solutions give companies new ways to reach and support today’s connected customer. LogMeIn’s live chat, multichannel and remote support solutions, BoldChat (BoldChat.com) and Rescue (LogMeInRescue.com), provide a better overall customer experience, improve conversions, build loyalty and boost CSAT like never before. LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.

Plantronics
Booth # 421

www.plantronics.com
345 Encinal Street
Santa Cruz, CA 95060
Phone: 800.544.4660

Plantronics offers the industry’s most comprehensive and widely adopted range of corded and wireless headset solutions for business, including the only wireless systems conforming to the latest DECT security standards. At HDI we will be featuring the all-new EncorePro 500 series and showcasing unique software capabilities which provide operational insights designed to streamline the representative and customer experience, improve quality and compliance, and help with headset inventory management.

ServiceNow
Booth # 521

www.servicenow.com
2225 Lawson Lane
Santa Clara, CA 95054
Phone: 408.501.8550
Email: Info@servicenow.com
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit www.servicenow.com.

Stefanini
Booth # 216

www.stefanini.com
27335 West 11 Mile Road
Southfield, MI 48034
Phone: 800.522.4451

Stefanini, Inc.—Powering Your Business. Stefanini is an industry-recognized leader in IT outsourcing services, offering onshore, offshore, and nearshore support to mid-size and large corporations around the globe. Our mature service offerings include: IT help desk outsourcing; desktop managed services; SAP advisory; analytics and business intelligence consulting; mainframe modernization; mobility services; and strategic staffing solutions. At a glance, Stefanini is 77 cities – 85 offices – 34 countries – 35 languages – 20,000+ resources globally. www.stefanini.com

SysAid
Booth # 322

www.sysaid.com
1 HaYarden Street
Airport City, Israel 70100
Phone: +972(3)533.3675

SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and IT services with greater ease and efficiency. Our aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use. Available in 42 languages, our solutions are used by over 10,000 organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.

TOPdesk
Booth # 621

www.topdesk.com
12301 Lake Underhill Road
Suite 247-251
Orlando, FL 32828
Phone: 407.613.5410
Email: info@topdesk.com
TOPdesk is an international leader in cutting-edge Service Management solutions and standardized ITIL software.
Named “Best in Class (All Tools)” by The ITSM Review, TOPdesk helped over 4,000 organizations improve their service management processes. With over 20 years of service management experience, we have assisted businesses in optimizing their services with a user-friendly application, ITIL verified consultants and excellent customer support. Raising your service levels and reducing workload and costs has never been easier.

Zendesk
Booth # 215

www.zendesk.com
1019 Market Street
San Francisco, CA 94103
Phone: 888.670.4887

Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. Our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy, personal and productive. Today more than 40,000 companies use Zendesk to provide service to more than 300 million people worldwide.

BRONZE SPONSORS

Advanced Software Products Group, Inc. (ASPG)
Booth # 427

www.aspg.com
3185 Horseshoe Drive South
Naples, FL 34104
Phone: 800.662.6090

ReACT is a web-based password reset and synchronization tool that supports your enterprise operating systems and applications including AD, z/OS [RACF, ACF2 &Top Secret], Novell/eDirectory, UNIX/Linux [AIX, HP-UX, Datatel], iSeries/AS400, JD-Edwards, Oracle/SQL, LDAP, Lawson, SAP, CAMS, WFM, Gmail, PeopleSoft, AdvantX, Office365 and more! ActiveX scripting allows ReACT to tie into custom applications. Users can reset their passwords in four easy steps - onsite, remotely and even via smartphone using ReACT. ReACT also includes a dashboard to monitor live user activity, multi-factor authentication, account unlock and audit/management tools.

Alemba
Booth # 710

www.alemba.com
Second Floor, 1 Tannery House
Tannery Lane, Send, Woking
Surrey, UK GU23 7EF
Phone: +44 (0)203.479.7900

Alemba is a creative IT Service Management software and consultancy company that is trusted by a rapidly growing number of global enterprises to deliver truly beneficial IT Service Management Solutions.

As the successor to VMware’s Service Manager product (formerly infraEnterprise), Alemba’s vFire IT Service Management Software has inherited over 20 years of knowledge and offers a truly innovative User interface that puts customer experience front and centre.

Founded on the principles of education, innovation and gamification, Alemba’s revolutionary vFire product exemplifies our commitment to developing Seriously Fun Software.

Chetu
Booth # 534

www.chetu.com
10167 West Sunrise Boulevard
Suite 200
Plantation, FL 33322
Phone: 954.342.5676 x133

Chetu is an award winning full-service software development, integration, and implementation provider that specializes in creating custom software solutions that meet our client’s needs. With more than 1000 employees, Chetu is a true and seamless back-end technology partner that services startups, SMBs, and Fortune 500 companies worldwide. Let Chetu's industry specific technology experts develop custom software solutions to help your business grow.

ComAround Inc.
Booth # 624

www.comaround.com
448 Ignacio Boulevard, Suite 101
Novato, CA 94949
Phone: 415.505.4889
Email: info@comaround.com
ComAround specializes in knowledge management and self service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround's specialists also provide KCS certification training.

CompTIA
Booth # 633

www.comptia.org
3500 Lacey Road, Suite 100
Downers Grove, IL 60515
Phone: 630.678.8300

CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public advocacy. For more information, please visit www.comptia.org.

DriveSavers Data Recovery, Inc.
Booth # 221

www.DriveSaversDataRecovery.com
400 Bel Marin Keys Boulevard
Novato, CA 94949
Phone: 415.382.8000

DriveSavers Data Recovery provides the fastest, most reliable and only certified secure data recovery, forensics and eDiscovery services in the industry. DriveSavers meets the security protocols for financial, corporate, government, healthcare and education industries and posts proof of its SOC 2 audit report and HIPAA privacy compliance. DriveSavers engineers are trained and certified in all leading encryption, digital forensics and eDiscovery technologies and operate a Certified ISO Class 5 cleanroom. Satisfied customers include: Bank of America, Google, Harvard, Lucasfilm, NASA, and the U.S. Army.

Everbridge
Booth # 222

www.everbridge.com
500 N. Brand Boulevard
Suite 1000
Glendale, CA 91203
Phone: 818.230.9700 / 888.366.4911

Everbridge provides a unified critical communication suite that helps clients be better prepared, make better decisions, and respond quickly and confidently during disruptive events. When an incident happens, whether it’s a natural disaster or an IT service outage, we automate communications to ensure that the right messages get to the right people at the right time.

Global Knowledge
Booth # 527

www.globalknowledge.com
9000 Regency Parkway, Suite 400
Cary, NC 27518
Phone: 1.800.COURSES

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Goverlan
Booth # 328

www.goverlan.com
Gables International Plaza
2655 South Le Jeune Road, Suite 1001
Miami, FL 33134
Phone: 888.330.4188

Chosen by IT professional worldwide, Goverlan is renowned for its ease-of-use and expendable feature set. Goverlan enables IT support to globally and dynamically control, manage, and support desktop and server infrastructure in-real time, without user interruption. This means administrators can get to the root of the problems quickly and resolve client issues more efficiently.

Hitachi ID Systems, Inc.
Booth # 528

www.hitachi-id.com
1401 1st Street SE, Suite 500
Calgary, Alberta, Canada T2G 2J3
Phone: 403.233.0740
Email: info@Hitachi-ID.com
Hitachi ID Systems delivers access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 500 companies to secure access to systems in the enterprise and in the cloud. To learn more about Hitachi ID Systems, visit http://Hitachi-ID.com/, e-mail info@Hitachi-ID.com, call 1.403.233.0740 or follow @Hitachi_ID on Twitter.

ICMI
Booth # 718

www.ICMI.com
121 South Tejon Street
Suite 1100
Colorado Springs, CO 80903
Phone: 800.672.6177

ICMI is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.

Interactive Intelligence
Booth # 510

www.inin.com
7601 Interactive Way
Indianapolis, IN 46278
Phone: 317.872.3000

Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s standards-based, all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is backed by more than 6,000 organizations worldwide. Intelligence was founded in 1994 and is headquartered in Indianapolis, Indiana, U.S.A. with offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

ISL Online
Booth # 622

www.islonline.com
Legg Mason Tower
100 International Drive
23rd Floor

Baltimore, MD 21202
Phone: 877.ISL.ONLINE / 877.475.6654
Email: support@islonline.com

ISL Online is one of the pioneers of the remote desktop control industry. Since 2003, ISL Online has been providing cloud-based (SaaS) and on-premises (Server License, Private Cloud) remote support, remote access, live chat and web conferencing solutions to over 300,000 businesses across 100 countries, with the strongest market being Japan. ISL Online allows users to securely access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device, as well as provide ad hoc technical support to mobile device users. ISL Online is developed by XLAB, a software development company headquartered in Europe, with offices in Slovenia, Switzerland, the UK and the USA.

itSMF USA
Booth # 209

www.itsmfusa.org
20333 State Highway 249
Suite 200
Houston, TX 77070
Phone: 626.963.1900

itSMF USA is the United States chapter of the itSMF international organization, which has over forty chapters. Based on the ITIL® framework developed in the 1980s, IT service management has expanded to support and promote other service management frameworks, such as ISO 20000, COBIT®, BS 17799, PRINCE2®, Six Sigma®, and many others. A member-driven organization, itSMF USA is organized into local interest groups (LIGs) and special interest groups community of interest groups (SIGs CoIs) located in over forty-three major metropolitan areas, with many others being started.

LifeSpan
Booth # 629

www.lifespantechnology.com
275 Grove Street, Suite 2-400
Newton, MA 02466
Phone: 888.720.0900

Founded in 2002, LifeSpan provides data security and data destruction for IT equipment retirement, remarketing and recycling. We serve organizations across North American and internationally. LifeSpan offers the flexibility of handling any quantity of IT equipment, at any location in North America or internationally. LifeSpan will customize a program to meet your specific requirements. LifeSpan holds industry certifications: NAID AAA, ISO 14001, and e-Stewards. LifeSpan is a wholly owned subsidiary of CDI Corporation.

MOBI
Booth # 430

mobiwm.com/
6100 W. 96th Street, Suite 200
Indianapolis, IN 46278
Phone: 855.259.6624

MOBI provides software and services to help companies manage mobility. MOBI’s cloud-based software centralizes the management of mobile devices by integrating with wireless carriers, MDMs, corporate IT systems, and more. MOBI’s services help organizations plan for, save on, deploy, support, and decommission all mobile devices. As a result, MOBI’s customers achieve enhanced control, greater visibility, reduced costs, and increased efficiencies when managing mobile devices.

Northcraft Analytics
Booth # 529

www.northcraftanalytics.com
2885 Sanford Avenue SW #22340
Grandville, MI 49418
Phone: 678.664.ITSM

Northcraft Analytics is the premier provider of Business Intelligence applications for enterprise IT departments. No matter which methodology you have adopted to improve IT and business processes, you will need to measure and improve performance. Our 2,000+ pre-calculated measurements, executive dashboards, reporting and ad-hoc analytics environment will help you improve communication to the business and simplify management of your IT processes!

Numerify
Booth # 533

www.numerify.com
1054 S. De Anza Blvd
Suite 203
San Jose, CA 95129
Phone: 408.359.5770

Numerify combines data from ServiceNow and relevant operational and financial sources to deliver a unified view of the Business of IT. The solution provides the benefits of an enterprise-level data warehouse and analytic system in a turnkey, subscription model that is rapidly deployed within weeks instead of months.

OMNINET GmbH
Booth # 716

www.omninet.de
Dr. Otto Leich StraBe 3
Eckental, Germany 90542
Phone: 4909126259790
Email: sales@omnitracker.com
OMNINET develops and sells the business process platform OMNITRACKER. OMNINET was ranked "Champion" and the ITIL-compliant OMNITRACKER ITSM Center v5 won the "Best Value Award" in the last Service Desk Vendor Landscape Report of Info-Tech Research Group! OMNITRACKER is one of the leading software systems in IT Service Management with more than 600 customer installations and over 40.000 active concurrent users. OMNITRACKER is famous for it’s flexibility and high integration potential.

PathSolutions
Booth # 530

www.pathsolutions.com/
2500 Augustine Drive
Santa Clara, CA 95054
Phone: 877.748.1777

PathSolutions TotalView software identifies the root-causes of network faults in plain-English so helpdesk teams can identify and diagnose network and VoIP problems that previously would require costly escalation. This allows first-tier teams to diagnose and remediate problems significantly faster and at a far lower cost than ever before.

PrinterLogic
Booth # 327

www.printerlogic.com
912 W. 1600 S. C-201
St. George, UT 84770
Phone: 435.652.1288

PrinterLogic makes printer installation so easy that even your end-users can do it! Our web-based self-service printer installation portal automatically displays end-users the printers nearest them in a list, or on an optional floor plan map. This empowers them to quickly find and install printers with a single click, without calling the helpdesk.

Additional Benefits:
  • Push printers without scripting or GPOs
  • Centrally managing end-user printers, drivers, device settings, and preferences
  • Optionally eliminate print servers

Robert Half Technology
Booth # 721

www.rht.com
2884 Sand Hill Road, Suite 200
Menlo Park, CA 94025
Phone: 877.757.9303

Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. Firms of all sizes have come to rely on our consultants for everything from web development and multiplatform systems integration to network security and technical support. With more than 120 locations worldwide, we are committed to providing a cost-effective staffing solution to your workload needs. For more information, please visit www.rht.com.

ScreenConnect Software
Booth # 330

www.screenconnect.com/
4110 George Road, Suite 200
Tampa, FL 33634
Phone: 919.532.0022
Email: sales@screenconnect.com
ScreenConnect is a remote support, access and meeting solution available in the cloud or as a self-hosted tool. Use remote support and access to repair computers, provide updates and manage systems or servers. Use remote meetings to conduct online seminars and presentations. ScreenConnect is a comprehensive, affordable solution for companies of all sizes.

Sennheiser Electronic Corporation
Booth # 617

www.sennheiser.com
1 Enterprise Drive
Old Lyme, CT 06371
Phone: 860.434.9190

Sennheiser offers a range of premium business headsets and speakerphones for contact centers, offices and Unified Communications environments. The Pursuit of Perfect Sound.

Sensiple
Booth # 615

www.sensiple.com
1000 Route 9 North, Suite 303
Woodbridge, NJ 07095
Phone: 732.283.0801
Email: cxpresales@sensiple.com
Sensiple is a seasoned 15 year old leading provider of Customer Experience and collaboration solutions. Our Skype4B Adapter and Unified Experience Platform provide synchronized collaboration experience on any device. Our 450+ workforce amplifies customer interactions across areas like mobile and unified collaborative workspaces and Contact Centre. Our Next Generation Service desk solution, recognized as Best CEM Technology, brings together Context Aware Conversation, Intelligent Queuing, Unified view of service history and Chat as an additional channel to your Service.

Spiceworks
Booth # 429

www.spiceworks.com
3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
Phone: 512.346.7743

Used globally by millions of IT pros, Spiceworks combines free help desk and network management tools with the world’s largest network for IT professionals. IT pros use Spiceworks to help their users, manage their networks, collaborate with each other, connect with thousands of tech vendors, and simplify “everything IT” about their workday.

StrataCom, Inc.
Booth # 230

www.stratacominc.com
1111 Westrac Drive
Suite 202
Fargo, ND 58103
Phone: 701.306.7774

Looking for a partner to guide you gracefully through your upcoming ITSM initiatives? Trust StrataCom to tackle these challenges so you can focus on your core business. Our consultants leverage decades of experience in both process consulting and technical execution. Services include: implementation, upgrade, customization/enhancements, managed services, road map planning, etc.

StrataCom specializes in: Cherwell; HP Service Manager, Asset Manager, Universal Discovery, uCMDB; ServiceNow; and BMC Remedy.

SunView Software
Booth # 223

www.sunviewsoftware.com
10210 Highland Manor Drive
Suite 275
Tampa, FL 33610
Phone: 800.390.4169

SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance.

TeamDynamix
Booth # 316

www.teamdynamix.com
2200 West Fifth Avenue
Suite 220
Columbus, OH 43215
Phone: 877.752.6196

We are the number one provider of project, portfolio (PPM) and service management (ITSM) software for higher education. Other software companies try to insert their product into the college space or force their solutions onto university departments. We don't. Our products and solutions are built specifically for higher education. Learn more at www.teamdynamix.com.

TUC Managed IT Solutions
Booth # 723

www.tucmanaged.com
One Hines Road, Suite 301
Kanata, ON Canada K2K 3C7
Phone: 866.698.8454
Email: info@tucmanaged.com
TUC is a leading provider of managed IT and cloud services to small- and medium-sized enterprises. Our TUC Service Center provides IT service organizations with a complete platform to deliver 24x7 Service Desk, IT Service Management, IT Automation, Security and Self-Service to end users. TUC is ranked as a Top-100 global MSP, supporting customers and channel partners across North America. Start making your Technology UnComplicated today by visiting www.tucmanaged.com.

Utopic Software
Booth # 228

www.utopicsoftware.com/
1215 East 6th Avenue
Tampa, FL 33605
Phone: 813.444.2231

Utopic Software helps companies overcome challenges associated with change, configuration, and compliance management of servers, desktops, mobile devices, cloud computing and virtualized environments. We provide powerful and automated self-healing solutions to better control the fluid and changing IT environment. Utopic’s Persystent Suite facilitates restoration, recovery, imaging and patch/update migration capabilities in a single centralized solution and enables enterprise-wide enforcement of an approved ideal state. It does this faster than any similar solution on the market today.

VMware AirWatch
Booth # 428

www.air-watch.com
1155 Perimeter Center West
Suite 100
Atlanta, GA 30338
Phone: 866.501.7705

VMware AirWatch is the leader in enterprise mobility management (EMM). We enable end users with a seamless digital workspace, and empower IT with a future-proof mobility platform that provides flexibility to manage multiple use cases, unified management of endpoints, end-to-end security, and seamless integration across enterprise systems.

Westbury
Booth # 627

www.westbury-it.com
1500 District Avenue
Burlington, MA 01803
Phone: 617.252.0900
Email: info@westbury-it.com
Westbury Software is the developer of SMI Suite, a leading IT business analytics platform. SMI Suite allows IT organizations to easily access and blend any data from any data source without the need to managing and maintaining a complex data warehouse. SMI Suite applications come with a pre-built connector and a library of reports, KPIs and dashboards to the major ITSM platforms. Westbury is privately held with offices in Burlington, MA and Amsterdam, Netherlands.
For more information visit our website at www.westbury-it.com.