2012 Exhibitor Information | HDI Information Technology Conference 2012

Avatier

www.avatier.com
2603 Camino Ramon, Suite 110
San Ramon CA 94583
Phone: 925.217.5183
Fax: 925.275.0853

Avatier’s Identity Management Suite (AIMS) represents the future of IT automation.Avatier’s patented solutions maximize efficiency and reduce costs through password management, self-provisioning, and regulatory compliance automation with dynamic workflow. Our customers experience measurable payback and improved security, while eliminating call center requests. Leveraging the first universal mobile client platform, Avatier continues to provide the future of Identity Management today.

With over 80 connector’s out-of-the-box, AIMS typically deploys in less than a day. While others develop, we configure!

Axios Systems

www.axiossystems.com
2214 Rock Hill Road, Suite 501
Herndon VA 20170
Phone: 703.326.1357
Fax: 703.326.0429

Axios Systems is the pioneer of assyst, an On Demand and on-premise IT Service Management solution. The easy-to-use assyst solution is recognized industry-wide for its highly dependable, scalable, modern and attractive capabilities. We designed assyst from the ground up using the ITIL principles, with COBIT and ISO/IEC 20000 regulations in mind, in order to support Global 5000.

Bomgar

www.bomgar.com
11695 Johns Creek Parkway, Suite 200
Johns Creek GA 30097
Phone: 877.826.6427
Fax: 601.510.9080

Bomgar is the worldwide leader in secure, appliance-based remote support. Bomgar’s award-winning solutions enable organizations to securely access and manage virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones, plus all versions of Windows. More than 5,000 companies worldwide have transformed their IT support functions with Bomgar’s enterprise-class solutions. Privately held and headquartered in Ridgeland, Miss., Bomgar was named one of the 2009 fastest growing companies in America by Inc. 500.

C2

www.c2enterprise.com
1200 Chomedey Boulevard, Suite 530
Laval, Quebec Canada H7V 3Z3
Phone: 866.978.1200
Fax: 450.978.6665

C² is growing and changing beyond just the innovative solutions you've come to know and trust. C² now includes: C² ENTERPRISE, IT Service Management Tools - Examining your processes for optimal efficiency. C² SERVICE CATALOG – The Managing Services Tool that helps define and manage cost and structure of your service delivery chain. Business Process Reengineering - Have an IT specialist available when you need one. ITIL Certification - Continuing education that will take your processes through the basics to mastery.You still know C², but we've grown to provide your Service Management Tools with cost-effective, complete integration with premier products.

Cherwell Software

www.cherwellsoftware.com
12295 Oracle Boulevard, Suite 200
Colorado Springs CO 80921
Phone: 719.386.7000
Fax: 719.386.7001

Noted by Forrester® as an emerging leader, Cherwell Service Management™ provides service desk professionals with out-of-the-box ITSM processes, a self-service portal with password reset, real-time metrics/dashboards, complete Outlook integration, access via tablets and smart phones, and social media integration – all at competitive pricing. Our codeless environment allows you to easily configure the tool match your specific requirements. Cherwell offers the freedom of choice with hosting (SaaS or On-Premises), licensing (subscribe or purchase), and interface options.

CrashPlan PROe / Code 42 Software

www.crashplanproe.com
1 Main Street SE #400
Minneapolis MN 55414
Phone: 612.333.4242
Fax:

Code 42 Software (established in 2001) is the creator of CrashPlan, CrashPlan PRO and CrashPlan PROe, award-winning onsite, offsite and cloud backup solutions for consumers and businesses. Today we continue to deliver high-performance, easy-to-use solutions that protect the world’s data. CrashPlan PROe provides people-friendly, enterprise-tough backup. Its continuous, cross-platform backup and self-service restores won’t slow you down, either. With CrashPlan you can backup everyone, everywhere.

DriveSavers Data Recovery, Inc.

www.drivesaversdatarecovery.com
400 Bel Marin Keys Blvd
Novato CA 94949
Phone: 800.440.1904
Fax: 415.382.9030

DriveSavers, the worldwide leader in data recovery services, successfully rescues lost data from all hard disk and solid state drives, tape, and RAID/NAS/SAN devices. With SAS 70 Type II compliance, an ISO 5 certified cleanroom, the highest data recovery success rates since 1985, a standard 24 to 48 hour turnaround time, and 24/7 live customer support, DriveSavers provides the fastest, most reliable and only certified secure data recovery service available today.

Manage Engine

www.manageengine.com
4900 Hopyard Road, Suite 310
Pleasanton CA 94588
Phone: 925.924.9500
Fax: 925.369.0436

ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 55,000 organizations in 200 countries, from different verticals, industries and sizes. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.

Numara

www.numarasoftware.com
2202 North Westshore Blvd.
Tampa FL 33607
Phone: 732.404.8920
Fax: 813.227.4501

Numara Software is a leading provider of integrated IT management solutions for Desktop Management, PC Lifecycle Management, Security & Compliance, Help Desk and Service Desk. Designed to optimize IT management, Numara FootPrints and Numara Track-It! collectively support more than 50,000 customer sites and nearly 20 million IT assets worldwide.

PC Helps Support, LLC.

www.pchelps.com
One Bala Plaza, Suite 434
Bala CynWyd PA 19004
Phone: 610.668.3516
Fax: 610.538.8761

PC Helps, headquartered just outside Philadelphia, PA, is the premier provider of 24/7, expert, end-user support for the core office software applications and mobile devices used every day by corporate employees. With on-demand, just-in-time support and training provided at the moment its needed, PC Helps keeps knowledge workers on track and helps them exploit the full capabilities of their tools. PC Helps specializes in support for Microsoft Office and other applications, and for the full range of mobile devices on the market today. For more information, visit www.pchelps.com

ServiceNow

www.Service-now.com
12225 El Camino Real, Suite 100
San Diego CA 92130
Phone: 858.720.0477
Fax: 858.720.0479

ServiceNow was created to break all the old rules of enterprise IT management software. Born in the cloud, ServiceNow makes IT immediate, social and intuitive. From the beginning, the company set out to give IT people powerfully simple cloud services that just work. Today, the world’s most recognizable and innovative companies rely on SaaS from ServiceNow to transform IT. Founded in 2004, ServiceNow is one of the fastest-growing companies in the world.

Big Bang, LLC

www.bigbangllc.com
9851 S. 27th Street
Franklin WI 53132
Phone: 414.225.9075
Fax: 414.225.9603

Big Bang LLC is the developer of the Universal Imaging Utility (UIU) which is the only software able to create ONE hardware-independent hard drive image that can be easily deployed to any laptop or desktop regardless of manufacturer. The UIU works alongside any existing cloning and deployment solution. Big Bang also developed the UIU for SCCM product which allows SCCM users to create and manage HII images with ease without driver issues.

CA Technologies

www.ca.com
1 CA Plaza
Islandia NY 11749
Phone: 800.225.5224
Fax: 631.342.6800

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments—from mainframe and distributed, to virtual and cloud. Our products enable customers to manage and secure IT environments and deliver more flexible IT services. Our innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems.

Citrix Online

www.citrixonline.com
7414 Hollister Avenue
Goleta CA 93117
Phone: 805.690.6400
Fax: 805.879.3732

Citrix Online provides secure, easy-to-use online solutions that enable people to work from anywhere with anyone. The company's award-winning GoToAssist® Corporate™ lets you view and control your customer's Mac or PC computer online, so you can use your expertise to fix technical problems instantly. The end result: reduced call resolution times, lower support costs, increased billable time and elevated customer satisfaction.

GoToAssist is the number one market leader because of its ease of use, reliability and low cost.

Jabra

www.jabra.com
77 Northeastern Blvd.
Nashua NH 03062
Phone: 603.821.2324
Fax: 603.598.0488

Jabra is one of the world’s leading manufacturers of hands-free Unified Communications solutions. Building on its 141 year history of innovation, Jabra creates a broad range of award-winning headsets that increase productivity, reduce costs, and promote collaboration for contact centers, office and mobile users around the world.

LogMeIn

www.logmein.com
500 Unicorn Park Drive
Woburn MA 01741
Phone: 866.478.1805
Fax: 781.998.7792

LogMeIn provides on-demand, remote-connectivity and support solutions. Businesses and IT service providers use LogMeIn's solutions to deliver remote end-user support and to manage computers and other Internet-enabled devices more effectively and efficiently. Consumers and mobile workers use our solutions to access computer resources remotely and facilitate their mobility. Since our inception, our users have connected more than 100 million computers and other Internet-enabled devices to a LogMeIn service.

NTR Global

www.ntrglobal.com
4455 LBJ Freeway
Suite 1080
Dallas TX 75244
Phone: 866.459.2543
Fax: 496.385.1738

Millions of users worldwide rely on NTRglobal’s cloud-based help desk and ITSM solutions. The NTR Cloud integrates seamlessly with MSPs, enterprise help desks and software partners to deliver global IT management, automation, remote access and support services. Data transfer and storage are protected through the extensive relay server network and ISO 27001-certified data centers spanning the Americas, EMEA and Asia Pacific.

Plantronics, Inc.

www.plantronics.com
345 Encinal Street
Santa Cruz CA 95060
Phone: 831.458.4458
Fax: 831.432.7480

Plantronics offers the industry’s most complete and widely adopted families of corded and wireless headsets for the Contact Center and Unified Communications. At HDI we will be featuring, and offering as bi-hourly draw prizes, the latest headset solutions designed for connection to multiple end points such as PCs, deskphones and cellphones. Recognized for their sound quality, reliability and comfort, Plantronics’ solutions help companies foster better business communications and efficiency regardless of where professionals are working.

Robert Half Technology

www.rht.com
2884 Sand Hill Road, Suite 200
Menlo Park CA 94025
Phone: 800.793.5533
Fax: 650.234.6930

Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. Firms of all sizes have come to rely on our consultants for everything from web development and multiplatform systems integration to network security and technical support. With a network of more than 100 locations in North America, Europe and Asia-Pacific, we are committed to providing a cost-effective staffing solution to your workload needs. For more information, please visit www.rht.com.

Advanced Software Products Group, Inc. (ASPG)

www.aspg.com
3185 Horseshoe Drive South
Naples FL 34104
Phone: 800.662.6090
Fax: 239.649.6391

Automated self-service password reset & synchronization. Exclusive ReACT Dashboard allows Administrators to view LIVE user activity, snapshots, failures/activities and administrative activity overviews all on one easy-to-read screen. Enterprise-wide self-service resets in only 4 easy steps via a web-based or client interface. Account Unlock feature allows end user to unlock their accounts without changing passwords. Supports virtually all operating systems and applications including Windows Active Directory, Windows domain, RACF, Novell Bindery and NDS, plus more!

CompTIA

certification.comptia.org/home.aspx
3500 Lacey Road, Suite 100
Downers Grove IL 60515
Phone: 630.678.8300
Fax: 630.396.9269

CompTIA and HDI certifications build a foundation for technical support professionals. Individuals certified with CompTIA A+ possess necessary competencies for an entry-level IT professional. HDI certifications indicate support professionals have demonstrated knowledge of best practices related to customer service and service management. Technical support professionals can earn additional certifications from companies like HP and Dell. These companies use CompTIA and HDI certifications as a foundation for building first-class technical support teams throughout the world.

Consulting Portal

www.consulting-portal.com
2100 Bloor Street West, Suite 201
Toronto, ON Canada M6S 1M7
Phone: 416.539.9836 / 866.609.0677
Fax: 416.539.0243

Consulting-Portal, a software and service company dedicated since 1999 to helping Fortune 500 & mid-size companies by offering a complete array of ITSM services including strategy, assessments, process design, tool customization and ITSM training. In 2009 we launched our ITOptimizer product - a "software as a service" suite that provides ITSM professionals the easiest way to assess, design and govern processes.

Cordaware GmbH Informationslogistik

www.cordaware.com
Derbystrasse 5
Pfaffenhofen Bavaria, Germany 85276
Phone: 49 (0) 700.267329.27
Fax: 49 (0) 700.267329.27

Cordaware specializes in modern information and notification systems for companywide real-time information management. Cordaware bestinformed allows companies of any size to react to events and disruption at once. So, in case of incidents it is possible to send an instant live ticker to all concerned users, to inform them about known errors and the state of problems and incidents.

Courion Corporation

www.courion.com
1900 West Park Drive, First Floor
Westborough MA 01581
Phone: 508.879.8400
Fax: 508.366.2844

Courion, the leader in identity and access management (IAM) solutions that effectively and securely manage user access risk, helps companies identify, quantify and manage the risks associated with information access. With more than 14 million users in 500 organizations worldwide, Courion’s on-premise and cloud-based solutions deliver the industry’s fastest time to value and lowest cost of ownership.

EasyVista

www.easyvista.com
1375 Broadway 6th Floor
New York NY 10018
Phone: 888.398.4876
Fax: 617.576.2001

Over the last 22 years, EasyVista has become a visionary leader in the IT Service Management (ITSM) & IT Asset Management (ITAM) space with customers in more than 20 countries. EasyVista delivers a fully integrated Enterprise ITSM SaaS solution that covers the entire service lifecycle (15 ITIL V3 processes certified through PinkVERIFY™) including IT asset and configuration management. Through its codeless approach, EasyVista ensures agile customization, rapid implementation, seamless upgrades resulting in drastic TCO reduction. www.easyvista.com

Frontrange Solutions USA Inc.

www.frontrange.com
5675 Gibraltar Drive
Pleasanton CA 94588
Phone: 800.776.7889
Fax: 925.398.1305

FrontRange is a leading provider of powerful and affordable IT Service Management, IT Asset Management, SaaS and Customer Service Management solutions. These solutions enable IT and Services Transformation by providing Enterprise-class capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment. For more information, call 800.776.7889 or visit www.frontrange.com

Global Knowledge

www.globalknowledge.com
9000 Regency Parkway, Suite 400
Cary NC 27518
Phone: 1.800.Courses
Fax: 919.461.8646

Global Knowledge: Training Global Learners to be tomorrow’s Global Leaders

Global Knowledge is the worldwide leader in IT and Business Skills training and your source for comprehensive IT Infrastructure Library™ (ITIL), project management, help desk support and business professional skills training.

Take our ITIL Foundation Bootcamp; we guarantee you'll pass the exam or your money back. Check out our website at www.globalknowledge.com/business for comprehensive course library, white papers, webinars, templates, podcasts, and more.

Global Knowledge is impacting the way the world learns.

Hitachi ID Systems, Inc.

www.hitachi-id.com
1401 1st Street SE, Suite 500
Calgary, Alberta Canada T2G 2J3
Phone: 403.233.0740
Fax: 403.233.0725

Hitachi ID Systems is a leading provider of identity and access management solutions specializing in comprehensive password management, user and account provisioning, and access management capabilities. Hitachi ID Systems' solutions enable organizations to effectively manage every aspect of the user lifecycle from onboarding to deactivation.

Hornbill Service Management Inc.

www.hornbill.com
105 Decker Court, Suite 530
Irving TX 75062
Phone: 972.717.2300
Fax: 972.717.2331

Hornbill offers solutions for IT and business service desks designed to match different levels of Service Management maturity. Supportworks applications can be deployed on-premise, hosted or as a cloud-based solution using myservicedesk.com. Service Management software from Hornbill enables organizations to work more efficiently, improve service quality and increase customer satisfaction. Unique Human Touch features improve the service experience, whilst powerful workflow automates Service Management processes. Find out more at booth 424.

Interactive Intelligence

www.inin.com
7601 Interactive Way
Indianapolis IN 46278
Phone: 317.872.3000
Fax: 317.872.3000

Interactive Intelligence offers unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation, based on our open standards, all-in-one software suite. More than 4,000 organizations worldwide currently benefit from our on-premise or cloud-based Communications as a Service (CaaS) solutions, both of which include value-added services for software, hardware, implementation, consulting, support and education.

At Interactive Intelligence, it’s what we do.

itSMF

www.itSMFusa.org
150 E Colorado, Suite 215
Pasadena CA 91150
Phone: 626.449.3300
Fax: 626.449.3341

itSMF USA, started in 1997, is the US chapter of the ITSMF International organization which has over 40 chapters. itSMF USA is a member driven organization organized in Local Interest Groups(LIGs) and Special Interest Group (SIGs), located in over 43 major metropolitan areas of the country. itSMF USA has been the premier and trusted organization leading the advancement of the service management profession for members at all levels. itSMF USA is a nonprofit association dedicated to building a community of professionals for the purpose of networking, knowledge sharing, and education to advance the service management profession and strengthen our members.

Monitor 24-7 Inc.

www.monitor24-7.com
335 Renfrew Drive
Markham, Ontario Canada L3P 0A1
Phone: 416.410.2716
Fax: 416.352.5191

Monitor 24-7 Inc.’s solution—IncidentMonitor™ has been certified ITIL-compatible for 10 ITIL® V3 processes which are provided FREE OF CHARGE. IncidentMonitor’s unique framework allows you to easily adapt the processes to support your specific ITIL or help desk requirements. As your organization streamlines its processes, IncidentMonitor will be quickly adapted to support your improved processes. Imagine not being tied to budget limitations—you can roll out the next ITIL® process based on your project timelines NOT financial limitations.

Netop

www.netop.com
737 N. Michigan Ave Suite 1510
Chicago IL 60611
Phone: 866.907.2971
Fax: 312.376.0601

Netop Remote Control provides secure remote management for enterprise environments. Half of Fortune 100 companies trust us for a scalable and secure solution for the support of workstations, servers, embedded systems and mobile devices. Our advanced solutions are designed for remote access in complex environments where security is essential, such as the finance industry and point of sale systems. Our software meets the most stringent requirements of major remote access security standards, such as PCI DSS.

OS4 Techno

www.os4techno.com
1100, Cremazie East, #600
Montreal, Quebec Canada H2P 2X2
Phone: 514.722.9333
Fax: 514.722.6080

With OS4 Techno you enjoy best of breed services such as 24X7 technical support, VIP services, proactive monitoring and infrastructure management. We manage and support your IT systems so you can focus on your main goal: growing your core business.

We put every effort in developing efficient business solution architectures and provide you with high end consulting services to put technology to work for you, not the reverse.

PMG Software

www.pmg.net
4470 Chamblee Dunwoody Road, Suite 380
Atlanta GA 30339
Phone: 770.457.8787
Fax: 770.457.8788

The PMG Service Catalog Suite is the easiest-to-use ITILv3 Service Catalog/Portfolio Management solution on the market. It is the only product that includes all six ITILv3 processes, including Service Request Management/Fulfi llment, Financial Management, and SLM capabilities. The Suite includes an Enterprise Content Management System, e-Commerce engine, and Business Process Management engine to drive true cost savings and service automation. The PMG Service Catalog Suite integrates with BMC Remedy, CA, HP, IBM,Numara, and more.

PureShare

www.pureshare.com
80 Aberdeen Street, Suite 400
Ottawa ON K1S 5R5
Phone: 613.236.1644
Fax: 866.332.5811

Automate your IT metrics and access them from anywhere! PureShare offers metrics management tools that eliminate the need for reports, manual spreadsheets and slide-ware. PureShare automates the collection of ITSM metrics from data sources inside and outside of a company to provide executives, managers and staff with a direct line to answers in real-time – without the need for static reports. Pre-packaged, best-practice metrics help organizations quickly gain strategic alignment, operational efficiencies and top-to-bottom transparency. PureShare: No Reports – Just Answers.

RightAnswers

www.rightanswers.com
333 Thornall Street, Suite 703
Edison NJ 08837
Phone: 732.396.9010
Fax: 732.396.9011

RightAnswers delivers a cloud-based and/or on-premise enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – provides a support knowledge platform to help organizations improve customer service and IT support, reduce costs and deliver a consistent, multi-channel experience. RightAnswers solutions are utilized by hundreds of clients and millions of users across the globe, including commercial enterprises, higher education institutions and government agencies.

ScriptLogic

www.scriptlogic.com
6000 Broken Sound Parkway, 2nd Floor
Boca Raton FL 33487
Phone: 561.886.2400
Fax: 561.886.2499

ScriptLogic Corporation, a wholly owned subsidiary of Quest Software (Nasdaq: QSFT), is a recognized leader in Microsoft Windows systems and security management. Empowering more than 30,000 customers worldwide with the ability to manage the desktop lifecycle, streamline Active Directory management, secure and protect Windows servers, and ease the burden for help desk administrators, ScriptLogic’s award winning solution families can benefit small to enterprise-size organizations in any industry.

Serena Software

www.serena.com
1900 Seaport Blvd.
Redwood City CA 94063
Phone: 800.457.3736
Fax: 650.481.3700

Serena Service Manager helps you orchestrate your IT service management (ITSM) processes by leveraging a flexible process management platform at its core. It provides a modern self-service portal and simple yet powerful role-based experience to all service desk users and delivers complete visibility into the status of issues across the service lifecycle through rich reports and dashboards. It also aids with implementing ITIL best practices while providing a foundation that can be extended to streamline other core IT processes.

SOTI, Inc.

www.soti.net
5155 Spectrum Way
Mississauga, Ontario Canada L4W 5A1
Phone: 905.624.9828
Fax: 905.624.3242

SOTI Inc. develops industry-leading technology that solves the unique challenges of Managing, Supporting, Securing and Tracking remote mobile and desktop computing devices. Organizations across all market verticals rely on SOTI products to achieve their ROI targets by increasing productivity, minimizing downtime and reducing labor costs. Today, over 80,000 customers and 300 local support partners in over 120 countries employ SOTI’s technology to manage hundreds of thousands of mission-critical mobile devices.

Sunview Software

www.sunviewsoftware.com
10210 Highland Manor Drive, Suite 275
Tampa FL 33610
Phone: 800.390.4169
Fax: 813.840.4040

SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance.

Texas Digital

www.txdigital.com
400 Technology Parkway
College Station TX 77845
Phone: 979.693.9378
Fax: 979.764.8650

VitalCAST by Texas Digital is a turnkey digital signage solution providing digital menu boards, promotional messaging, wayfinding and more with optional POS integration for maximum ease of use.

Texas Digital is a leading provider of digital signage solutions, spanning a wide array of industries,
including entertainment and sports venues, quick-serve restaurants and the hospitality industry with more than 24,000 installations worldwide.

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