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HDI Support Center Director
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HDI Support Center Team Lead
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People, Personalities, and the Plague
Customer Experience Management
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Customer Service Skills Workshop
Service Restoration Workshop
Creating an Effective Service Catalog
Solutions Spotlight Schedule
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Booth # 202
4141 Hacienda Drive
ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 75,000 organizations in 200 countries, from different verticals, industries and sizes. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.
Booth # 326
1098 Harrison St.
Atlassian unlocks the potential in every team. Our products help teams collaborate, build software and serve their customers better. Nearly 40,000 large and small organizations – including Citigroup, eBay, Coca-Cola, Netflix and NASA – use Atlassian’s tracking, collaboration, communication, service management and development products to work smarter and deliver quality results on time. Learn about products including JIRA, Confluence, HipChat, Bitbucket and Stash at
Booth # 232
PO Box 719
Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations.
Booth # 504
2214 Rock Hill Rd., Ste. 501
Axios Systems is committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With a global client base in mind, Axios’s ITSM software, assyst, is an out-of-the-box solution, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
Booth # 210
11695 Johns Creek Parkway, Suite 200
Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 9,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs.
Booth # 304
12295 Oracle Boulevard, Suite 200
Cherwell Software is the developer of Cherwell Service Management®, a leading business technology and
IT service management (ITSM) platform
recognized by industry analysts worldwide, and Express Software Manager, an award-winning IT asset management software. Cherwell Software customers are part of a fast-growing, caring community using Cherwell products to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, U.S.A., with EMEA headquarters in the U.K.
Booth # 410
3 Columbus Circle, 15th Floor
EasyVista Inc., a leading provider of IT Service and Asset Management software, and has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange (ALEZV). http://www.easyvista.com
Booth # 104
490 N. McCarthy Blvd., Suite 100
HEAT Software is a leading provider of Hybrid Service Management and Unified Endpoint Management software solutions for organizations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. HEAT Software is headquartered in Milpitas, Calif. For more information, visit
Booth # 402
3000 Hanover St.
Every day, HP software helps IT organizations perform better. In today’s complex technology landscape, we help IT leaders in more than 170 businesses worldwide measure, improve, and communicate IT’s contribution—to align with business goals, manage hybrid IT environments, guard against security threats, mitigate risks, and comply with regulations.
Booth # 527
Rua Funchal, 263
Conjunto 151 - 15 Andar, Vila Olimpia
Brasil IT+ is the sector brand that represents a group of national and international organizations that believe in the ability of the Brazilian Information Technology industry to foster business activity both in Brazil and internationally, contributing to the nation´s development and the consolidation of its sector as a competitive player in the global IT market.
Booth # 315
One CA Plaza
CA Technologies (NASDAQ:CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at
Booth # 103
1 Main Street SE #400
Code42 develops intuitive, optimized technology to securely manage and protect the world’s data. Its award-winning CrashPlan backup solutions manage exabytes of data across millions of devices and for some of the largest organizations in the world. And its SharePlan enterprise-grade file sync/share enables real-time collaboration while enforcing corporate security requirements.
Booth # 332
311 California Street
Freshservice is an affordable cloud based service management software that currently serves more than 2000 mid-market and enterprise customers worldwide. Equipped with an intuitive UI and a powerful asset management module, Freshservice is effortlessly customisable and is built on top of ITIL processes.
Freshservice is integrated with a number of popular cloud services like Google Apps, Dropbox & LogMeIn and is designed to help IT organizations focus on what is most important - exceptional service delivery and customer satisfaction.
Freshservice is from the makers of leading customer support software Freshdesk, with more than 35000 customers worldwide like Cisco, Honda, 3M, The Atlantic and QuizUp.
Booth # 416
One Bala Plaza, Suite 434
Through unmatched application expertise and customer service, Vitalyst partners with clients to help maximize their return on investment by increasing employee proficiency and enterprise-wide productivity. Understanding the business goals of clients leads to the delivery of insightful, practical solutions in a quick and effective manner. The company is a catalyst for business impact and helps business users and government organizations get more from their investments by ensuring that their employees operate at peak performance with the productivity tools and applications they use daily. For more information, please visit
Big Bang LLC
Booth # 512
9851 S. 27th Street
Big Bang LLC is the developer of the Universal Imaging Utility (UIU). The UIU works in conjunction with any Windows OS deployment solution such as SCCM, MDT, Ghost, ImageX, Altiris, Acronis, etc., to deliver a hardware independent image to any PC regardless of manufacturer or model.
Booth # 604
2101 City West Blvd
At BMC Software, we believe that IT innovation drives business transformation. It's why we've spent over 30 years helping companies achieve one goal: mastering IT complexity. From mainframe to mobile, BMC delivers the automation, integration, and sophistication that enable the business and IT to perform like never before.
Booth # 424
7414 Hollister Avenue
Simplify your IT workflow with easy-to-use, online tools. From market-leading remote support to ITIL-based service desk management, Citrix GoToAssist will enhance your IT operations, drive efficiencies and reduce costs, so you can focus on delivering amazing support.
Booth # 110
4110 George Rd., Suite 200
ConnectWise is a comprehensive help desk and internal support software for today’s IT department and professionals. Leveraging the cloud, the platform fully integrates business-process automation, support requests, time-tracking, project management, inventory management, and reporting that dramatically improve accountability, efficiency, and productivity. ConnectWise ensures issues/incidents never fall through the cracks.
For more information, visit
or call 800-671-6898.
Booth # 318
307 West 200 South, Ste. 5004
Salt Lake City,
Hornbill offers solutions for IT and business service desks designed to match different levels of Service Management maturity. Supportworks applications can be deployed on-premise, hosted or as a cloud-based solution using
. Service Management software from Hornbill enables organizations to work more efficiently, improve service quality and increase customer satisfaction. Unique Human Touch features improve the service experience, whilst powerful workflow automates Service Management processes.
Booth # 209
7601 Interactive Way
Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s standards-based, all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is backed by more than 6,000 organizations worldwide. Intelligence was founded in 1994 and is headquartered in Indianapolis, Indiana, U.S.A. with offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
Booth # 224
77 Northeastern Blvd.
Jabra is one of the world’s leading manufacturers of hands-free Unified Communications solutions. Building on its 141 year history of innovation, Jabra creates a broad range of award-winning headsets that increase productivity, reduce costs, and promote collaboration for contact centers, office and mobile users around the world.
Booth # 110
4110 George Rd., Suite 200
LabTech is a global client management platform that allows for deeper integration across multiple configuration management tools. LabTech empowers you to automate time-consuming and complex troubleshooting tasks that would otherwise be done manually. Our cutting-edge technology makes LabTech the most powerful, feature-rich client management platform. For more information, visit
Booth # 217
320 Summer Street
LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company’s cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today’s connected customer, and help businesses bring the next generation of connected products to market.
LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.
Booth # 310
345 Encinal Street
Plantronics offers the industry’s most comprehensive and widely adopted range of corded and wireless headset solutions for business, including the only wireless systems conforming to the latest DECT security standards. At HDI we will be featuring the all-new EncorePro 500 series and showcasing unique software capabilities which provide operational insights designed to streamline the representative and customer experience, improve quality and compliance, and help with headset inventory management.
Booth # 216
3260 Jay Street
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit
Booth # 409
5770 Hurontario Street, Suite 1100
SOTI is the world's most trusted provider of Enterprise Mobility Management solutions, with over 14,000 enterprise customers and millions of devices managed worldwide. SOTI's flagship product, MobiControl, allows enterprises to enable, optimize and secure their mobile workforce across all platforms to support corporate-liable and Bring Your Own Device (BYOD) policies.
Booth # 417
27335 West 11 Mile Road
Stefanini, Inc.—Powering Your Business. Stefanini is an industry-recognized leader in IT outsourcing services, offering onshore, offshore, and nearshore support to mid-size and large corporations around the globe. Our mature service offerings include: IT help desk outsourcing; desktop managed services; SAP advisory; analytics and business intelligence consulting; mainframe modernization; mobility services; and strategic staffing solutions. At a glance, Stefanini is 77 cities – 85 offices – 34 countries – 35 languages – 20,000+ resources globally.
Booth # 323
1 HaYarden St.
+972 (3) 533-3675
+972 (3) 761-7205
SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and IT services with greater ease and efficiency. Our aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use. Available in 42 languages, our solutions are used by over 10,000 organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.
Booth # 431
12001 Research Parkway, Suite 236
TOPdesk is an international leader in cutting-edge Service Management solutions and standardized ITIL software.
Named “Best in Class (All Tools)” by The ITSM Review, TOPdesk helped over 4,000 organizations improve their service management processes. With over 20 years of service management experience, we have assisted businesses in optimizing their services with a user-friendly application, ITIL verified consultants and excellent customer support. Raising your service levels and reducing workload and costs has never been easier.
Booth # 515
6320 Brookside Plaza, Suite 503
Xtraction Solutions is a product development company that provides dashboard and reporting solutions to hundreds of customers worldwide. Our focus is to provide customers with an easy to use, easy to deploy service management reporting solution that provides visibility into company data to support decisions at all levels in the business and IT without technical or advanced analytical knowledge. Within hours of installation, our customers have a robust and powerful solution that anyone can use to improve processes, services, technology, projects, service levels, and to support decisions across the service lifecycle and the business. Its access to your data
Booth # 221
2125 O'Nel Dr.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable cloud-based contact center and unified communications solutions to more than 38,000 small, midsize and distributed enterprise organizations operating in over 40 countries across six continents. The 8x8 Virtual Contact Center solution allows companies to quickly deploy and operate multi-channel contact centers without the time and expense of purchasing, installing and maintaining costly equipment. Virtual Contact Center requires no specialized hardware or software and no up-front capital expenditures and offers features such as skills-based routing, multi-media management, real time monitoring and reporting, voice recording and logging, historical reporting, Interactive Voice Response, integration with third party CRM and ERP solutions, and contact and case management tools.
Advanced Software Products Group, Inc. (ASPG)
Booth # 114
3185 Horseshoe Drive South
ReACT is a web-based password reset and synchronization tool that supports your enterprise operating systems and applications including AD, z/OS [RACF, ACF2 &Top Secret], Novell/eDirectory, UNIX/Linux [AIX, HP-UX, Datatel], iSeries/AS400, JD-Edwards, Oracle/SQL, LDAP, Lawson, SAP, CAMS, WFM, Gmail, PeopleSoft, AdvantX, Office365 and more! ActiveX scripting allows ReACT to tie into custom applications. Users can reset their passwords in four easy steps - onsite, remotely and even via smartphone using ReACT. ReACT also includes a dashboard to monitor live user activity, multi-factor authentication, account unlock and audit/management tools.
AirWatch by VMware
Booth # 519
1155 Perimeter Center West, Suite 100
AirWatch by VMware is the leader in enterprise mobility management, with more than 14,000 global customers. The AirWatch platform includes industry-leading mobile device, email, application, content, and browser management solutions. Organizations can implement these solutions across device types and use cases, including complete EMM for corporate and line of business deployments, and containerized solutions for Bring Your Own Device (BYOD) programs. Acquired by VMware in February 2014, AirWatch is based in Atlanta and can be found online at
. VMware is headquartered in Silicon Valley and can be found online at
Booth # 109
Second Floor, 1 Tannery House
Tannery Lane, Send, Woking
Alemba is a creative IT Service Management software and consultancy company that is trusted by a rapidly growing number of global enterprises to deliver truly beneficial IT Service Management Solutions.
As the successor to VMware’s Service Manager product (formerly infraEnterprise), Alemba’s vFire IT Service Management Software has inherited over 20 years of knowledge and offers a truly innovative User interface that puts customer experience front and centre.
Founded on the principles of education, innovation and gamification, Alemba’s revolutionary vFire product exemplifies our commitment to developing
Seriously Fun Software
Booth # 113
785 Castro St., Ste. A
BigPanda is an Incident Management platform for IT, NOC and DevOps teams who maintain large and complex production environments. BigPanda aggregates and correlates all your IT alerts & events, so you can detect, understand, and resolve incidents faster.
Booth # 421
1600 Barton Springs Rd., Unit 6403
HDI’s Founder Ron Muns is now the CEO of Certification Game Inc, a startup company based in Austin, Texas. Certification Game has the mission to change the way people learn online. "Serious Learning, Not so Boring.” The company will provide online asynchronous courses for people to prepare for various professional certifications. Uniquely, the courses will incorporate games and gamification concepts in order to be more fun and engaging for the participant. Certification Game Inc.’s first offering is for the Customer Support Analyst Certification.
Booth # 526
448 Ignacio Blvd., Suite 101
ComAround is a global self service knowledge solution provider. We have been developing smart services for more than twenty years, helping users working with technology tools to resolve their problems 24/7/365. Hundreds of companies all over the world use our cloud based self service solution, ComAround Zero™.
Booth # 625
3500 Lacey Road, Suite 100
CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public advocacy. For more information, please visit
Booth # 533
2224 Sedwick Road, Suite 102
Founded in 1999, CWNP is the IT industry standard for vendor neutral Wi-Fi certification and training. Offering high-stakes, proctored certification exams and materials focused on 802.11 wireless networking technologies. CWNP has customers in over 150 countries and authorized training partners in all major global theaters. For more information, visit
DriveSavers Data Recovery, Inc.
Booth # 213
400 Bel Marin Keys Blvd.
DriveSavers Data Recovery provides the fastest, most reliable and only certified secure data recovery, forensics and eDiscovery services in the industry. DriveSavers meets the security protocols for financial, corporate, government, healthcare and education industries and posts proof of its SOC 2 audit report and HIPAA privacy compliance. DriveSavers engineers are trained and certified in all leading encryption, digital forensics and eDiscovery technologies and operate a Certified ISO Class 5 cleanroom. Satisfied customers include: Bank of America, Google, Harvard, Lucasfilm, NASA, and the U.S. Army.
Booth # 520
500 N. Brand Blvd., Suite 1000
Everbridge provides a unified critical communication suite that helps clients be better prepared, make better decisions, and respond quickly and confidently during disruptive events. When an incident happens, whether it’s a natural disaster or an IT service outage, we automate communications to ensure that the right messages get to the right people at the right time.
Booth # 420
9000 Regency Parkway, Suite 400
Global Knowledge is the world’s leading IT and business skills training provider. Offering the most relevant and timely content delivered by the best instructors, we provide customers with their choice of convenient class times, delivery methods and formats to accelerate their success. With thousands of courses spanning foundational training to specialized certifications, our core training is focused on technologies such as big data, cloud, cybersecurity and networking and on business process improvement and leadership development.
Booth # 225
Gables International Plaza
2655 South Le Jeune Road, Suite 1001
Chosen by IT professional worldwide, Goverlan is renowned for its ease-of-use and expendable feature set. Goverlan enables IT support to globally and dynamically control, manage, and support desktop and server infrastructure in-real time, without user interruption. This means administrators can get to the root of the problems quickly and resolve client issues more efficiently.
Hitachi ID Systems, Inc.
Booth # 510
1401 1st Street SE, Suite 500
Hitachi ID Systems delivers password management, access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 5000 companies to secure access to systems in the enterprise and in the cloud. To learn more about Hitachi ID Systems, visit
or follow @Hitachi_ID on Twitter.
ICMI, International Customer Management Institute
Booth # 117
121 South Tejon Street, Suite 1100
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. www.icmi.com
Booth # 118
20333 State Hwy. 249, Ste. 200
itSMF USA is the United States chapter of the itSMF international organization, which has over forty chapters. Based on the ITIL® framework developed in the 1980s, IT service management has expanded to support and promote other service management frameworks, such as ISO 20000, COBIT®, BS 17799, PRINCE2®, Six Sigma®, and many others. A member-driven organization, itSMF USA is organized into local interest groups (LIGs) and special interest groups (SIGs) located in over forty-three major metropolitan areas, with many others being started.
Booth # 516
698 W 10,000 S., Suite 500
LANDESK, the global authority on user-oriented IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. LANDESK is headquartered in Salt Lake City, Utah, with offices located across the globe. For more information,
Booth # 233
One Lower Ragsdale Dr. Building Two
LanguageLine Solutions removes language as a barrier to doing business. For over 30 years, our solutions have assisted clients to improve operational efficiency, expand business and enhance their brand in multilingual markets-- at home and around the globe. We enable communication in any situation, through over-the-phone interpreting in over 200 languages, video remote and onsite interpreting, translation and localization, and testing and training of your bilingual staff. Conduct business efficiently in any language.
Booth # 615
275 Grove Street, Suite 2-400
Founded in 2002, LifeSpan provides data security and data destruction for IT equipment retirement, remarketing and recycling. We serve organizations across North American and internationally. LifeSpan offers the flexibility of handling any quantity of IT equipment, at any location in North America or internationally. LifeSpan will customize a program to meet your specific requirements. LifeSpan holds industry certifications: NAID AAA, ISO 14001, and e-Stewards. LifeSpan is a wholly owned subsidiary of CDI Corporation.
Booth # 228
400 Technology Parkway
The NCR Quickcom Communications Solution provides contact centers, help desks and command centers with vital intelligence they need to boost performance. This enterprise-wide visual intelligence and communications solution collects, manages and distributes up-to-the-second data on large screen displays and desktop dashboards, enabling users to make decisions that strengthen service and enhance enterprise effectiveness.
Booth # 327
2885 Sanford Ave SW #22340
Northcraft Analytics is the premier provider of Business Intelligence applications for enterprise IT departments. No matter which methodology you have adopted to improve IT and business processes, you will need to measure and improve performance. Our 2,000+ pre-calculated measurements, executive dashboards, reporting and ad-hoc analytics environment will help you improve communication to the business and simplify management of your IT processes!
Booth # 314
2500 Augustine Drive
PathSolutions TotalView software identifies the root-causes of network faults in plain-English so helpdesk teams can identify and diagnose network and VoIP problems that previously would require costly escalation. This allows first-tier teams to diagnose and remediate problems significantly faster and at a far lower cost than ever before.
Booth # 413
211 Perimeter Center Parkway, Suite 450
Many of the Global 2000 rely on PMG for their enterprise service catalog and business process automation needs. The PMG Enterprise Service Catalog transcends traditional IT service management, giving businesses a smarter way to automate any process. Examples include identity management, employee onboarding or automated server cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention.
Booth # 428
912 W. 1600 S. C-201
PrinterLogic makes printer installation so easy that even your end-users can do it! Our web-based self-service printer installation portal automatically displays end-users the printers nearest them in a list, or on an optional floor plan map. This empowers them to quickly find and install printers with a single click, without calling the helpdesk.
Push printers without scripting or GPOs
Centrally managing end-user printers, drivers, device settings, and preferences
Optionally eliminate print servers
Booth # 319
80 Aberdeen Street, Suite 400
PureShare is an end-to-end metrics management solution that delivers consolidated views of IT performance from data anywhere. PureShare delivers top-to-bottom organizational transparency and satisfies unique metrics needs of operations, customer and executive stakeholders. With a comprehensive Metrics Catalog, PureShare transforms operations-level performance metrics into business-value metrics in real-time. PureShare = Business Value Delivered!
Booth # 432
2050 Bleury Street, Suite 300
H3A 2J5 CA
Radialpoint helps organizations turn every support interaction into a happier customer. Radialpoint Reveal (winner of the 2014 TSIA Vision Award) empowers teams to collect, organize and share knowledge. Radialpoint SupportKit helps businesses build lasting relationships with their mobile users through beautifully simple in-app messaging. Radialpoint PTScx solves consumers’ frustrations with all their technology, providing solutions to thousands of tech issues every day. Our customers include leading brands such as Windstream, Virgin Media and Rogers.
Robert Half Technology
Booth # 528
2884 Sand Hill Road, Suite 200
Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. Firms of all sizes have come to rely on our consultants for everything from web development and multiplatform systems integration to network security and technical support. With more than 120 locations worldwide, we are committed to providing a cost-effective staffing solution to your workload needs. For more information, please visit
Booth # 622
117 Edinburgh South, Suite 100
Samanage is enterprise service desk software that helps get work done by managing all service relationships in the company. Samanage delivers an exceptional user experience with beautiful software that people love to use. Instantly deployed and continuously updated in the cloud, Samanage service and asset management software quickly drives value by connecting people with the key business services they use every day. Samanage provides customers with a modern alternative for all their service management needs.
Booth # 231
200 S. Virginia St, 8th Floor
A specialized software company delivering a state-of-the-art Service Catalog solution with strong native integration capabilities, SMTX helps all IT departments seeking to provide an easy to use and understand service catalog to their users. We can streamline even the most complex requests. And we’re launching our brand new services module at HDI2015 so service owners, delivery managers, service level managers, department heads and many others now gain end-to-end visibility and control of their services’ lifecycle.
Booth # 434
1500 Walnut Street, Suite 1304
Specops Software is an award-winning software company that develops solutions for desktop and password management which extend the functionality of Windows infrastructure. With offices in the US, Canada, the UK and headquarters in Stockholm, Sweden, Specops Software helps companies, organizations and educational institutions in more than 50 countries. Specops Software has grown steadily since it was founded in 2001 and reports strong turnover and solid profit.
Booth # 633
4445 2nd Ave S, Suite 1
877.880.5697 | 701.232.8847
Looking for a partner to guide you gracefully through your upcoming ITSM initiatives? Trust StrataCom to tackle these challenges so you can focus on your core business. Our consultants leverage decades of experience in both process consulting and technical execution. Services include: implementation, upgrade, customization/enhancements, managed services, road map planning, etc.
StrataCom specializes in: Cherwell; HP Service Manager, Asset Manager, Universal Discovery, uCMDB; ServiceNow; and BMC Remedy.
Booth # 523
10210 Highland Manor Dr., Suite 275
SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance.
Booth # 631
2200 West Fifth Ave., Suite 220
We are the number one provider of project, portfolio (PPM) and service management (ITSM) software for higher education. Other software companies try to insert their product into the college space or force their solutions onto university departments. We don't. Our products and solutions are built specifically for higher education. Learn more at www.teamdynamix.com.
Third Sky by VMware
Booth # 531
2601 Blanding Ave., Suite C362
Third Sky was acquired by VMware in March 2014. With VMware, the leading IT Service Management consulting and education provider has evolved to tackle the challenges of ITSM in cloud environments. As VMware’s Cloud Service Management practice within Accelerate Advisory Services, they help clients achieve business transformation through IT transformation. Their hands-on, real world approach to Cloud Service Management has helped hundreds of IT organizations transform into strategic, business-aligned “IT as a Service” providers.
Booth # 227
1215 East 6th Ave
Utopic Software helps companies overcome challenges associated with change, configuration, and compliance management of servers, desktops, mobile devices, cloud computing and virtualized environments. We provide powerful and automated self-healing solutions to better control the fluid and changing IT environment. Utopic’s Persystent Suite facilitates restoration, recovery, imaging and patch/update migration capabilities in a single centralized solution and enables enterprise-wide enforcement of an approved ideal state. It does this faster than any similar solution on the market today.
Booth # 322
15 New England Executive Park
Founded in 1998, Westbury is a leading provider of operational reporting solutions for IT Organizations and represents enterprise customers around the globe.
The company pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of process owners, IT managers, decision-makers, and those that need it most.
Its SMI Suite is an integrated ITSM reporting platform that transforms data into meaningful information and improves processes and performance.
Westbury is privately held with offices in Boston, MA and Amsterdam, Netherlands.
For more information visit our website at www.westbury-it.com.
Winola Lake Health IT
Booth # 220
6120 Kit Road
Winola Lake IT was founded in 2000 by experienced IT professional to provide IT services and software to better help support organization resolve issues in a timely and more efficient manner. With our product called Statticket users can report incidents and open help desk tickets with one click of a mouse. Statticket will collect all the pertinent information that the subject matter expert needs including a screen shot to resolve issues in a timely manner. Statticket takes the psychological barrier away from the users when reporting incidents. Statticket was originally developed by hospital systems admins 8 years ago and is now being used by all industry that has users and applications to support.
For more information visit
Booth # 608
12647 Alcosta Blvd., Suite 425
xMatters enables any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise. The company’s cloud-based solution allows for enterprise-grade scaling and delivery during time-sensitive events.
More than 1,000 leading global firms use xMatters to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption.
or 1-877-xMATTRS or +44 (0) 1483 722 001 UK.
Booth # 532
989 Market St., Ste. 300
Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. Our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy, personal and productive. Today more than 40,000 companies use Zendesk to provide service to more than 300 million people worldwide.
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