Avatier Corporation
Booth # 304

4733 Chabot Drive, Suite 201
Pleasanton, CA 94588
Phone: 925.217.5170
Email: sales@avatier.com
Avatier software and services automate IT operations. Our identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations.

Axios Systems
Booth # 604

2214 Rock Hill Road, Suite 501
Herndon, VA 20170
Phone: 703.326.1357

Axios Systems is committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With a global client base in mind, Axios’s ITSM software, assyst, is an out-of-the-box solution, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.

Booth # 402

11695 Johns Creek Parkway, Suite 200
Johns Creek, GA 30097
Phone: 877.596.3065

Bomgar connects people and technology securely, providing leading remote support and privileged access management solutions that strengthen security while increasing productivity. Bomgar solutions help support and security organizations improve business performance by enabling secure, controlled access to nearly any device or system, anywhere in the world. More than 9,000 organizations across 65 countries use Bomgar to deliver superior support services and manage access to valuable data and systems.

Cherwell Software
Booth # 502

North America Headquarters
10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
Phone: 719.386.7000
Email: info@cherwell.com
Cherwell Software is the developer of Cherwell Service Management®, a leading business technology and IT service management (ITSM) platform recognized by industry analysts worldwide, and Express Software Manager, an award-winning IT asset management software. Cherwell Software customers are part of a fast-growing, caring community using Cherwell products to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, U.S.A., with EMEA headquarters in the U.K.

Booth # 310

3 Columbus Circle, 15th Floor
New York, NY 10019
Phone: 888.398.4876

EasyVista Inc., a leading provider of IT Service and Asset Management software, and has more than 25 years of experience as a pure player in the IT Management space. The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange (ALEZV). www.easyvista.com

Booth # 204

7414 Hollister Avenue
Goleta, CA 93117
Phone: 805.690.6400

Deliver awesome support and service experiences with Citrix GoToAssist. From market-leading remote support to interactive mobile customer service solutions, GoToAssist has the easy-to-use, business driven online tools you need to improve first-contact resolution and grow customer satisfaction.

HEAT Software
Booth # 410

490 N. McCarthy Boulevard
Suite 100
Milpitas, CA 95035
Phone: 800.776.7889

HEAT Software is the leading provider of Cloud Service Management and Unified Endpoint Management software solutions. HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT Software manages millions of service interactions and endpoints every day for leading global organizations, enabling its customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

Booth # 416

4141 Hacienda Drive
Pleasanton, CA 94588
Phone: 925.924.9500

ManageEngine is the leading provider of cost-effective enterprise IT management trusted by more than 75,000 organizations in 200 countries, from different verticals, industries and sizes. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform.


Booth # 203

1098 Harrison Street
San Francisco, CA 94103
Phone: 415.701.1110

Atlassian unlocks the potential in every team. Our products help teams collaborate, build software and serve their customers better. Nearly 50,000 large and small organizations – including Citigroup, eBay, Coca-Cola, Netflix and NASA – use Atlassian’s tracking, collaboration, communication, service management and development products to work smarter and deliver quality results on time. Learn about products including JIRA, Confluence, HipChat, Bitbucket and Stash at http://atlassian.com.

BMC Software
Booth # 415

2101 City West Blvd
Houston, TX 77042
Phone: 713.918.8800

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive business advantage. Our Digital Enterprise Management suite of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than over 16,000 customers worldwide including and are used by 82 percent of the Fortune 500.

Booth # 704

1 Main Street SE #400
Minneapolis, MN 55414
Phone: 612.333.4242

Code42 develops intuitive, optimized technology to securely manage and protect the world’s data. Its award-winning CrashPlan backup solutions manage exabytes of data across millions of devices and for some of the largest organizations in the world. And its SharePlan enterprise-grade file sync/share enables real-time collaboration while enforcing corporate security requirements.

Booth # 315

311 California Street
San Francisco, CA 94101
Phone: 866.832.3090

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 4500 SMB, mid-market, and enterprise customers worldwide.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 50000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Hewlett Packard Enterprise
Booth # 321

3000 Hanover Street
Palo Alto, California 94304
Phone: 877.837.8457

Hewlett Packard Enterprise creates opportunity for businesses to achieve what’s next. With an industry-leading portfolio of innovations that stretch from the cloud to the data center to high performance applications, customers use our technology to turn ideas into value and compete in a rapidly changing landscape.

Booth # 210

1 New Orchard Road
Armonk, NY 10504
Phone: 866.426.4258

One Source for all your technical support needs
Whether you need base warranty support for IBM products or more robust services for both IBM and non-IBM products, we can deliver expert support for your hardware and software.

Addressing your unique needs with customizable service options
From simple break-fix to end-to-end support capabilities, our global infrastructure ensures premium technical support that can reduce overall costs, facilitate a positive return on investment and achieve high performance results.

Booth # 209

117 Edinburgh South, Suite 100
Cary, NC 27511
Phone: 888.250.8971

Samanage is enterprise service desk software that helps get work done by managing all service relationships in the company. Samanage delivers an exceptional user experience with beautiful software that people love to use. Instantly deployed and continuously updated in the cloud, Samanage service and asset management software quickly drives value by connecting people with the key business services they use every day. Samanage provides customers with a modern alternative for all their service management needs.


Big Bang LLC
Booth # 422

9851 S. 27th Street
Franklin, WI 53132
Phone: 414.225.9075

Developed by Big Bang LLC, the Universal Imaging Utility (UIU) remains the only software application that works with any Windows OS deployment solution, including Ghost, SCCM, MDT, WDS, Altiris, etc., to automatically deliver every applicable driver to any PC, regardless of manufacturer or model, for true hardware independent imaging.

Booth # 309

900 Chelmsford Street
Tower II 8th Floor
Lowell, MA 01851
Phone: 800.826.4656

Jabra is one of the world’s leading manufacturers of hands-free Unified Communications solutions. Building on its 141 year history of innovation, Jabra creates a broad range of award-winning headsets that increase productivity, reduce costs, and promote collaboration for contact centers, office and mobile users around the world.

Booth # 616

698 W 10,000 S., Suite 500
South Jordan, UT 84095
Phone: 801.208.1500

The heart of IT is about empowering people—and being able to serve and secure all types of users, on all the devices they use, wherever they are. With an end-to-end Service Management solution, only LANDESK unifies and automates the delivery of all the assets and services users need across mobile, cloud, and personal computing environments. By making users happy, we make IT more strategic and business more productive.

Booth # 522

320 Summer Street
Boston, MA 02210
Phone: 866.478.1805
Email: logmeinevents@logmein.com
LogMeIn (NASDAQ:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. Their customer engagement solutions give companies new ways to reach and support today’s connected customer. LogMeIn’s live chat, multichannel and remote support solutions, BoldChat (BoldChat.com) and Rescue (LogMeInRescue.com), provide a better overall customer experience, improve conversions, build loyalty and boost CSAT like never before. LogMeIn is headquartered in Boston’s Innovation District with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.

Booth # 421

345 Encinal Street
Santa Cruz, CA 95060
Phone: 800.544.4660

Plantronics offers the industry’s most comprehensive and widely adopted range of corded and wireless headset solutions for business, including the only wireless systems conforming to the latest DECT security standards. At HDI we will be featuring the all-new EncorePro 500 series and showcasing unique software capabilities which provide operational insights designed to streamline the representative and customer experience, improve quality and compliance, and help with headset inventory management.

Booth # 521

2225 Lawson Lane
Santa Clara, CA 95054
Phone: 408.501.8550
Email: Info@servicenow.com
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit www.servicenow.com.

Booth # 216

27335 West 11 Mile Road
Southfield, MI 48034
Phone: 800.522.4451

Stefanini, Inc.—Powering Your Business. Stefanini is an industry-recognized leader in IT outsourcing services, offering onshore, offshore, and nearshore support to mid-size and large corporations around the globe. Our mature service offerings include: IT help desk outsourcing; desktop managed services; SAP advisory; analytics and business intelligence consulting; mainframe modernization; mobility services; and strategic staffing solutions. At a glance, Stefanini is 77 cities – 85 offices – 34 countries – 35 languages – 20,000+ resources globally. www.stefanini.com

Booth # 322

1 HaYarden Street
Airport City, Israel 70100
Phone: +972(3)533.3675

SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and IT services with greater ease and efficiency. Our aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use. Available in 42 languages, our solutions are used by over 10,000 organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.

Booth # 621

12301 Lake Underhill Road
Suite 247-251
Orlando, FL 32828
Phone: 407.613.5410
Email: info@topdesk.com
TOPdesk is an international leader in cutting-edge Service Management solutions and standardized ITIL software.
Named “Best in Class (All Tools)” by The ITSM Review, TOPdesk helped over 4,000 organizations improve their service management processes. With over 20 years of service management experience, we have assisted businesses in optimizing their services with a user-friendly application, ITIL verified consultants and excellent customer support. Raising your service levels and reducing workload and costs has never been easier.

Booth # 215

1019 Market Street
San Francisco, CA 94103
Phone: 888.670.4887

Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. Our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy, personal and productive. Today more than 40,000 companies use Zendesk to provide service to more than 300 million people worldwide.


Advanced Software Products Group, Inc. (ASPG)
Booth # 427

3185 Horseshoe Drive South
Naples, FL 34104
Phone: 800.662.6090

ReACT is a web-based password reset and synchronization tool that supports your enterprise operating systems and applications including AD, z/OS [RACF, ACF2 &Top Secret], Novell/eDirectory, UNIX/Linux [AIX, HP-UX, Datatel], iSeries/AS400, JD-Edwards, Oracle/SQL, LDAP, Lawson, SAP, CAMS, WFM, Gmail, PeopleSoft, AdvantX, Office365 and more! ActiveX scripting allows ReACT to tie into custom applications. Users can reset their passwords in four easy steps - onsite, remotely and even via smartphone using ReACT. ReACT also includes a dashboard to monitor live user activity, multi-factor authentication, account unlock and audit/management tools.

AirWatch by VMware
Booth # 428

1155 Perimeter Center West
Suite 100
Atlanta, GA 30338
Phone: 866.501.7705

AirWatch by VMware is the leader in enterprise mobility management (EMM). We enable end users with a seamless digital workspace, and empower IT with a future-proof mobility platform that provides flexibility to manage multiple use cases, unified management of endpoints, end-to-end security, and seamless integration across enterprise systems.

Booth # 710

Second Floor, 1 Tannery House
Tannery Lane, Send, Woking
Surrey, UK GU23 7EF
Phone: +44 (0)203.479.7900

Alemba is a creative IT Service Management software and consultancy company that is trusted by a rapidly growing number of global enterprises to deliver truly beneficial IT Service Management Solutions.

As the successor to VMware’s Service Manager product (formerly infraEnterprise), Alemba’s vFire IT Service Management Software has inherited over 20 years of knowledge and offers a truly innovative User interface that puts customer experience front and centre.

Founded on the principles of education, innovation and gamification, Alemba’s revolutionary vFire product exemplifies our commitment to developing Seriously Fun Software.

ComAround Inc.
Booth # 624

448 Ignacio Boulevard, Suite 101
Novato, CA 94949
Phone: 415.505.4889
Email: info@comaround.com
ComAround are specialists in Self Service and KCS (Knowledge Centered Support). For over 20 years we have been developing knowledge bases and self-service tools to capture, organize, share and reuse knowledge. Our self-service knowledge solution, ComAround Zero™, can be integrated with any of the leading ITSM platforms. We work with hundreds of companies all over the world.

Booth # 633

3500 Lacey Road, Suite 100
Downers Grove, IL 60515
Phone: 630.678.8300

CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public advocacy. For more information, please visit www.comptia.org.

DriveSavers Data Recovery, Inc.
Booth # 221

400 Bel Marin Keys Boulevard
Novato, CA 94949
Phone: 415.382.8000

DriveSavers Data Recovery provides the fastest, most reliable and only certified secure data recovery, forensics and eDiscovery services in the industry. DriveSavers meets the security protocols for financial, corporate, government, healthcare and education industries and posts proof of its SOC 2 audit report and HIPAA privacy compliance. DriveSavers engineers are trained and certified in all leading encryption, digital forensics and eDiscovery technologies and operate a Certified ISO Class 5 cleanroom. Satisfied customers include: Bank of America, Google, Harvard, Lucasfilm, NASA, and the U.S. Army.

Booth # 222

500 N. Brand Boulevard
Suite 1000
Glendale, CA 91203
Phone: 818.230.9700 / 888.366.4911

Everbridge provides a unified critical communication suite that helps clients be better prepared, make better decisions, and respond quickly and confidently during disruptive events. When an incident happens, whether it’s a natural disaster or an IT service outage, we automate communications to ensure that the right messages get to the right people at the right time.

Global Knowledge
Booth # 527

9000 Regency Parkway, Suite 400
Cary, NC 27518
Phone: 1.800.COURSES

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Booth # 328

Gables International Plaza
2655 South Le Jeune Road, Suite 1001
Miami, FL 33134
Phone: 888.330.4188

Chosen by IT professional worldwide, Goverlan is renowned for its ease-of-use and expendable feature set. Goverlan enables IT support to globally and dynamically control, manage, and support desktop and server infrastructure in-real time, without user interruption. This means administrators can get to the root of the problems quickly and resolve client issues more efficiently.

Hitachi ID Systems, Inc.
Booth # 528

1401 1st Street SE, Suite 500
Calgary, Alberta, Canada T2G 2J3
Phone: 403.233.0740
Email: info@Hitachi-ID.com
Hitachi ID Systems delivers access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 500 companies to secure access to systems in the enterprise and in the cloud. To learn more about Hitachi ID Systems, visit http://Hitachi-ID.com/, e-mail info@Hitachi-ID.com, call 1.403.233.0740 or follow @Hitachi_ID on Twitter.

Interactive Intelligence
Booth # 510

7601 Interactive Way
Indianapolis, IN 46278
Phone: 317.872.3000

Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s standards-based, all-in-one IP communications software suite, which can be deployed via the cloud or on-premises, is backed by more than 6,000 organizations worldwide. Intelligence was founded in 1994 and is headquartered in Indianapolis, Indiana, U.S.A. with offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

Booth # 629

275 Grove Street, Suite 2-400
Newton, MA 02466
Phone: 888.720.0900

Founded in 2002, LifeSpan provides data security and data destruction for IT equipment retirement, remarketing and recycling. We serve organizations across North American and internationally. LifeSpan offers the flexibility of handling any quantity of IT equipment, at any location in North America or internationally. LifeSpan will customize a program to meet your specific requirements. LifeSpan holds industry certifications: NAID AAA, ISO 14001, and e-Stewards. LifeSpan is a wholly owned subsidiary of CDI Corporation.

Booth # 430

6100 W. 96th Street, Suite 200
Indianapolis, IN 46278
Phone: 855.259.6624

MOBI provides software and services to help companies manage mobility. MOBI’s cloud-based software centralizes the management of mobile devices by integrating with wireless carriers, MDMs, corporate IT systems, and more. MOBI’s services help organizations plan for, save on, deploy, support, and decommission all mobile devices. As a result, MOBI’s customers achieve enhanced control, greater visibility, reduced costs, and increased efficiencies when managing mobile devices.

Northcraft Analytics
Booth # 529

2885 Sanford Avenue SW #22340
Grandville, MI 49418
Phone: 678.664.ITSM

Northcraft Analytics is the premier provider of Business Intelligence applications for enterprise IT departments. No matter which methodology you have adopted to improve IT and business processes, you will need to measure and improve performance. Our 2,000+ pre-calculated measurements, executive dashboards, reporting and ad-hoc analytics environment will help you improve communication to the business and simplify management of your IT processes!

Booth # 530

2500 Augustine Drive
Santa Clara, CA 95054
Phone: 877.748.1777

PathSolutions TotalView software identifies the root-causes of network faults in plain-English so helpdesk teams can identify and diagnose network and VoIP problems that previously would require costly escalation. This allows first-tier teams to diagnose and remediate problems significantly faster and at a far lower cost than ever before.

Booth # 327

912 W. 1600 S. C-201
St. George, UT 84770
Phone: 435.652.1288

PrinterLogic makes printer installation so easy that even your end-users can do it! Our web-based self-service printer installation portal automatically displays end-users the printers nearest them in a list, or on an optional floor plan map. This empowers them to quickly find and install printers with a single click, without calling the helpdesk.

Additional Benefits:
  • Push printers without scripting or GPOs
  • Centrally managing end-user printers, drivers, device settings, and preferences
  • Optionally eliminate print servers

Robert Half Technology
Booth # 721

2884 Sand Hill Road, Suite 200
Menlo Park, CA 94025
Phone: 800.793.5533

Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. Firms of all sizes have come to rely on our consultants for everything from web development and multiplatform systems integration to network security and technical support. With more than 120 locations worldwide, we are committed to providing a cost-effective staffing solution to your workload needs. For more information, please visit www.rht.com.

Booth # 429

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
Phone: 512.346.7743

Used globally by millions of IT pros, Spiceworks combines free help desk and network management tools with the world’s largest network for IT professionals. IT pros use Spiceworks to help their users, manage their networks, collaborate with each other, connect with thousands of tech vendors, and simplify “everything IT” about their workday.

StrataCom, Inc.
Booth # 230

1111 Westrac Drive
Suite 202
Fargo, ND 58103
Phone: 701.306.7774

Looking for a partner to guide you gracefully through your upcoming ITSM initiatives? Trust StrataCom to tackle these challenges so you can focus on your core business. Our consultants leverage decades of experience in both process consulting and technical execution. Services include: implementation, upgrade, customization/enhancements, managed services, road map planning, etc.

StrataCom specializes in: Cherwell; HP Service Manager, Asset Manager, Universal Discovery, uCMDB; ServiceNow; and BMC Remedy.

SunView Software
Booth # 223

10210 Highland Manor Drive
Suite 275
Tampa, FL 33610
Phone: 800.390.4169

SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance.

Booth # 316

2200 West Fifth Avenue
Suite 220
Columbus, OH 43215
Phone: 877.752.6196

We are the number one provider of project, portfolio (PPM) and service management (ITSM) software for higher education. Other software companies try to insert their product into the college space or force their solutions onto university departments. We don't. Our products and solutions are built specifically for higher education. Learn more at www.teamdynamix.com.

Utopic Software
Booth # 228

1215 East 6th Avenue
Tampa, FL 33605
Phone: 813.444.2231

Utopic Software helps companies overcome challenges associated with change, configuration, and compliance management of servers, desktops, mobile devices, cloud computing and virtualized environments. We provide powerful and automated self-healing solutions to better control the fluid and changing IT environment. Utopic’s Persystent Suite facilitates restoration, recovery, imaging and patch/update migration capabilities in a single centralized solution and enables enterprise-wide enforcement of an approved ideal state. It does this faster than any similar solution on the market today.

Booth # 627

1500 District Avenue
Burlington, MA 01803
Phone: 617.252.0900
Email: info@westbury-it.com
Westbury Software is the developer of SMI Suite, a leading IT business analytics platform. SMI Suite allows IT organizations to easily access and blend any data from any data source without the need to managing and maintaining a complex data warehouse. SMI Suite applications come with a pre-built connector and a library of reports, KPIs and dashboards to the major ITSM platforms. Westbury is privately held with offices in Burlington, MA and Amsterdam, Netherlands.
For more information visit our website at www.westbury-it.com.

Booth # 622

Rivermead Drive
Swindon, UK SN5 7 EX
Phone: 44179 360 8737

ISL Online is a cloud computing provider delivering SaaS-based remote support, remote access, live chat and web conferencing software to quickly, simply and securely connect millions of internet-enabled devices across the globe – Windows, Mac or Linux computers and mobile devices. Designed for consumers, mobile professionals and IT organizations, ISL Online's solutions empower over 120,000 business users like Konica Minolta, IDEXX, Canon, and IBM to create more than 6 million sessions yearly.