Session 503: 10 Steps to Go from a Helpless to Helpful Desk

Thursday, May 11 at 11:15 AM

Come learn the ten steps that can transform your help desk from helpless to helpful. Charts, stories, and case studies will enlighten you to the importance of everything from senior leadership buy-in to partnering with HR to metrics, culture, attitude, an active knowledge base, and more! So much to learn, so much actionable information to immediately apply to your own help desk.


Michael Little

IT Service Desk Senior Manager
Bob Evans Farms

Michael Little has been working in the IS support world since 2000, when he started as a CSR at a local Micro Center store. Since then, he’s grown to love the support side of IT. Michael has been involved with HDI as a local chapter officer since 2008. He’s currently the IT Service Desk Senior Manager at Bob Evans Farms in Columbus, OH.