HDI Information Technology Conference 2019

The Employee Service Algorithm: Driving a Better Experience With AI and Automations


Thursday, April 11 at 2:20 PM

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Artificial intelligence is all around you. It's in your navigation and ride sharing apps suggesting destinations or ETAs. It's in your streaming devices suggesting playlists or shows. You may not always notice it's there, but you should notice a better experience. As AI trickles into the service desk, it's important to keep that same goal in mind: provide value to the employee through a better experience. Join Matt Cox, Director of Technical Services and Strategy at Samanage for a look at the tangible value of AI in the service desk, including:
• How to meet employees where they work
• How to connect them with self-service options
• How to create a single platform for service with smart technology

Matt Cox

Director, Technical Services and Strategy
Samanage

With nearly 15 years of experience in the IT industry, Matt Cox is a lover of creating technical solutions and successful customers. As the Director of Technical Services and Strategy at Samanage, he leads the talented team of solutions consultants and implementation specialists who work with customers of all sizes and across many different industries to create tailored service management solutions using ITSM and ITIL best practices.