Pre 5: HDI Support Center Team Lead


Monday, April 9 at 8:00 AM

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This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development.

Fancy Leigh Mills

HDI Faculty
Praxis Learning & Development

Fancy Mills has twenty years of experience specializing in training, consulting, recruiting, human resources, and workforce management, focusing on the technical support and contact center industries. She has been an HDI Business Associate since 2006; in that time, she has trained and certified thousands of support professionals, managers, directors, and corporate trainers, in virtual and classroom environments. Fancy has also developed and facilitated customized curriculum, training, and consulting for Fortune 500 companies, served on the HDI International Certification Standard Committee, published articles and reports for HDI, and spoken at conferences around the world (including TEDx TAMU). She is currently pursuing her MEd in Human Resource Development, focusing on adult education, at Texas A&M University, where she was recognized as the 2016 Senior Fellow for Outstanding Service.