HDI Information Technology Conference 2019

Overcome Your Tier 1 Support Challenges

Wednesday, April 10 at 1:00 PM

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Feeling overwhelmed from waves of incidents, unhappy end users, and non-stop password reset requests? Learn how to optimize your support capabilities to stop your Tier 1 nightmares. Hear how you can improve your Tier 1 support capabilities through knowledge, self-service, automated workflows and AI among other helpful tools. Gain practical insights and tips and tricks to help you supercharge your Tier 1 support.

Mark Hodgen

Senior SE