HDI Information Technology Conference 2019

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3 Tips to Designing a More Engaging Service Experience

Thursday, April 11 at 12:50 PM

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Self-service has been a trend in ITSM for years now and continues to be a hot topic because most IT shops still haven't gotten it right. In fact recent data shows that most users still prefer phone, email and Google over your self-service portal. Why is that?

Designing intentional user experiences is critical to successfully deploying a self-service portal and strategy. In this session we will look at 3 tips for improving your self-service experiences and look at several success stories.

Matt Klassen

VP of Product Marketing