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The SupportWorld Live PR team is available to assist exhibitors and sponsors with any questions or issues you may have about developing your PR plan and media outreach strategy. Contact Briana Pontremoli at [email protected] for more information and to schedule a meeting.

The media list will be available for download in the Exhibitor Portal two weeks prior to the event on Monday, March 30th. This list will give you the opportunity to coordinate onsite interviews with pre-registered press, analysts and bloggers. Once available, the media list will be updated each week until the event.

The SupportWorld Live PR team regularly distributes press releases around the event. Additionally, they will release an announcement focused exclusively on event exhibitors. We encourage you to also complete and distribute your own press releases announcing your participation for increased exposure. Please read the press release guidelines below for reference.


If your company is planning to make an announcement leading up to or at SuuportWorld Live, we can help you increase exposure through a press release detailing exhibitor news, to be distributed one week prior to the event on Monday, April 13th  Submissions are now being accepted through Friday, April 3rd. The submission form can be found in the exhibitor portal.

Please note that submissions cannot exceed 50 words and marketing copy will not be considered.


SupportWorld Live owns its brands and content, and must approve any third-party use of its brands and content. If you plan to write a press release about your exhibitor announcement, sponsorship, or other activities around the event, we ask that you please include the event boilerplate in your release.

About HDI
For thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Tech.

For more information on these opportunities, please contact:

Briana Pontremoli
HDI Public Relations
[email protected]