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Each year, HDI's awards are given to the individuals, teams, and organizations that have enhanced their service management and support organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction.

Winners will be honored at SupportWorld Live: A Digital Experience. Come celebrate excellence and witness the stories behind the absolute best individuals, teams, and organizations in technical support and service management.

This year, we're pleased to give the following awards:

  • Best Service and Support Organization
  • Best Service and Support Manager
  • Best Service and Support Analyst
  • Best Service and Support Technician
  • Local Chapter Officer of the Year
  • Best Service and Support Culture
  • Best Customer Experience
  • Best Use of Technology
  • Lifetime Achievement Award