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Each year, HDI's awards are given to the individuals, teams, and organizations that have enhanced their service management and support organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction.

Winners will be honored at the conference party at HDI 2019. Come celebrate excellence and witness the stories behind the absolute best individuals, teams, and organizations in support and service management.

At HDI 2019, we're pleased to give the following awards:

  • Team Excellence Award
  • Manager of the Year*
  • Analyst of the Year*
  • Desktop Support Technician of the Year*
  • Local Chapter Officer of the Year
  • Best Service and Support Culture*
  • Best Customer Experience
  • Best Use of Technology

Congratulations to Our 2019 Finalists!

The following individuals are finalists for the categories of Analyst of the Year, Desktop Support Technician of the Year, and Manager of the Year:

  • Veronica Gonzalez, Technical Support Analyst, Ellie Mae
  • Susanna Davtyan, IT Analyst, The Sherwin-Williams Company
  • Allison Sowden, Technical Trainer, CACI
  • Josh Wordlaw, Sr. Desktop Support Analyst, Nelnet, Inc.
  • Nicholas Northcutt, Sr. Information Systems Specialist, Butler University
  • Hanah Ali, Senior GSD Technician, Verizon Media
  • Robert Young, Manager, Information Services, Baylor Scott & White Health
  • Melanie Sprague, Technical Support Manager, Everbridge
  • Darryl Jacoby, Group Supervisor, Help Desk & Desktop Services, Johns Hopkins Applied Physics Laboratory

The following organizations are finalists for the categories of Best Customer Experience, Best Service and Support Culture, Best Use of Technology, and Team Excellence:

  • UDIT Service Center, University of Dayton
  • Everbridge Technical Support Team, Everbridge
  • Northwoods Support Center, Northwoods
  • Campus Support, Infinite Campus
  • Desktop Services, First American
  • Information Technology Services, Worcester Polytechnic Institute
  • Service Corporation International
  • Cofense Technical Operations Center, Cofense
  • Service Desk, Baylor Scott & White Health


* Award sponsored by Robert Half Technology

Robert Half Technology logo