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HDI Service & Support World
May 3-7, 2026
Caesars PalaceLas Vegas, NV

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Welcome to HDI Service & Support World

The ultimate destination for IT Service Management, Customer Support, and Technical Support.

The future of IT service and support starts here. For the first time ever, HDI is bringing together SupportWorld Live and Service Management World into one powerful experience: HDI Service & Support World. This is where IT Service Management, Customer Support, and Technical Support converge, creating a single destination for learning, networking, and innovation.

The industry is evolving fast, and this event is your chance to stay ahead. HDI Service & Support World delivers actionable insights, dynamic training, and strategies to help you thrive in a rapidly changing ITSM landscape. Connect with a diverse community of IT leaders, explore cutting-edge solutions, and discover the tools that will define the future of service and support. Join us in Las Vegas this May and be part of the movement shaping what’s next.

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Conference Tracks

Conference Tracks

Leading World Class Service & Support Teams

Optimizing Service & Support Operations

Achieving IT Service Management Excellence

Evolving Service & Support Experience

AI in Action

Kenneth McLean

Senior Support Desk Analyst

Open Technology Solutions

The ability to have so many experts in one room really showed that positive community and communication can work wonders. I was motivated, energized and supplied with a variety of tools to implement in our own support world.