Pre-9: The Fundamentals of Troubleshooting: A Simulation in 4 Steps

Tuesday, April 10 at 9:00 AM

Whether you’re a seasoned veteran aiming to confirm you can tackle unknown technical challenges, a manager seeking a common set of fundamental troubleshooting behaviors, or a junior technician looking for some insights on how to get started in a technical incident, this interactive, gamified workshop is right up your alley. The cloud-based simulation workshop environment will give you challenging troubleshooting scenarios based on LEGO® Mindstorms® robots to help you understand the importance of complexity and the four fundamental steps of troubleshooting that drive quality documentation.


Cynthia Christie


Cindy has over 13 years’ experience with Kepner-Tregoe identifying the gaps in processes that can be improved with systematic troubleshooting practices. Cindy has worked within a range of industries including telecommunications, finance, energy, government, healthcare/pharmaceutical, construction, manufacturing, and automotive. She facilitates Kepner-Tregoe workshops and provides needs assessments, process mapping, and analysis. Cindy is certified in ITIL practices, is a Project Management Professional and Senior Professional in Human Resources. Her recent consulting projects include optimizing Incident Management organizations at various global companies.

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