SupportWorld Live

Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Conference Pricing

Super Saver* Early Bird Regular Rate Onsite Rate
through 12/14/18 12/15/18 - 2/15/19 2/16/19 - 4/5/19 4/6/19 - 4/12/19
Conference & Expo Pass $1,999.00 $1,999.00 $2,199.00 $2,399.00
Executive Connections Pass $2,399.00 $2,499.00 $2,699.00 $2,899.00
Golf Outing FREE $399.00 $399.00 $399.00
1-Day Pre-Conference Workshops FREE $399.00 $399.00 $399.00
Pre-Conference Training Varies by class. See below for pricing.
Expo Only Complimentary to qualified attendees.

*Includes a free 1-day pre-conference workshop or golf outing.

Register Online

Or Call 800.248.5667

Pre-Conference Training & Certification Pricing

Why not stretch your professional development time and dollars by getting to the event a day or two early for career boosting training? You can even get certified before the main event begins! Choose from two and three day training courses led by top experts and experienced practitioners. Just add a course to your registration package and you’re in!


Course Name Start Dates Duration Includes Certification Exam? Price HDI Member Price
Pre-1 Support Center Director Sunday 4/7 - 4/9 3 days Yes $2,899 $2,799
Pre-2 Support Center Manager Sunday 4/7 - 4/9 3 days Yes $2,299 $2,199
Pre-3 Desktop Support Manager Sunday 4/7 - 4/9 3 days Yes $2,299 $2,199
Pre-4 Knowledge Centered Support Sunday 4/7 - 4/9 3 days Yes $1,999 $1,899
Pre-5 Support Center Team Lead Monday 4/8 - 4/9 2 days Yes $1,899 $1,799
Pre-6 Service Management Optimization Monday 4/8 - 4/9 2 days No $1,899 $1,799
Pre-7 Succeeding with Metrics Monday 4/8 - 4/9 2 days No $1,899 $1,799
Pre-8 Incident Management Monday 4/8 - 4/9 2 days No $1,899 $1,799

Expo Only Pass*

Get a free pass to the Expo Hall to meet solution providers in the technical service and support industry. Does not include access to conference sessions, or other events held outside the Expo Hall.

*Complimentary for approved attendees; must be preapproved by the event director. The HDI Conference & Expo is a trade-only event. You must be 18 years of age and a qualified buyer of support center technology, applications, or products to visit the expo hall.

Available Discounts

Group Discounts - Buy More Save More!

Teamwork makes the dream work—and there’s something for every member of your support organization at HDI Conference & Expo. Cover all your bases and strengthen your team’s bond by sending a group, and you’ll enjoy the following special offers on conference attendance:

  • Send 3 people, and the senior member will be upgraded to Executive Connections for free!
  • Send 5 people, get a 6th registration for free!

Call us at 800.248.5667 to take advantage of these offers.


Membership Discounts

Current HDI Members: HDI Members whose membership has not expired receive a $200 discount on their HDI Conference & Expo registration and a $200 discount on their pre-conference training registration. These discounts will be automatically applied to your registration during the registration process. If it is not, please contact our customer care team at: 800-248-5667.

Local Chapter Members: Current Local Chapter Members who have paid for a local chapter membership receive a $150 discount on their HDI Conference & Expo registration and a 5% discount on their pre-conference training registration. Please contact your local chapter to secure the registration code for these discounts. Note that your local chapter will receive $50 for every HDI Conference & Expo registrant aligned with its local chapter discount code and another $50 for every pre-conference training registrant aligned with its local chapter discount code.

Registration Policies: Cancellations, Substitutions & Changes

If you need to cancel, you may do so without penalty until Monday, February 18, 2019, after which a non-refundable $150 cancellation fee will be charged. No-shows and cancellations after Monday, March 11, 2019 will be charged the full conference rate. Cancellation policies apply to all conference packages. Attendees who register prior to or after the deadline date who do not cancel in writing by the deadline date are liable for the package cost and will be charged for the full registration fee. Sorry, no refunds are available after this date. If you are unable to attend the conference, we strongly recommend that you send a substitution in your place. For details on substitution please contact us at 800-248-5667.

Can't make it to HDI Conference & Expo this year? Check out Service Management World coming this fall!