Pre-6: Three-day Workshop: ITIL 4

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Pre-6: Three-day Workshop: ITIL 4

Monday, August 3 at 8:30 AM

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SupportWorld Live speaker photo for Paul-Dooley

Paul Dooley

Founder and Principal Consultant

Optimal Connections, LLC.

Paul Dooley is founder and Principal Consultant at Optimal Connections, LLC, a services firm that specializes in delivering products and services that help companies better connect with their customers. With over 30 years of experience in customer services and support, Paul has held a wide range of positions – including field support, front line service desk support, team lead, support center manager, business development manager and director. Paul’s wide ranging experience across the companies he has been engaged in has included one of the first case study implementations of Knowledge Management, successfully consolidating multiple support centers, and successfully developing support center people, processes and technology to drive performance to the next level.