Welcome to the HDI Conference & Expo

The HDI Conference & Expo brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower service and support pros to make a real difference in their careers and organizations.


Who? What? Why?

Find out what you and your team will gain from your time at HDI Conference & Expo.

Pricing & Packages

Pricing & Packages

Select the pass and discounts that fit you and your team best.



Build an agenda for your time at conference that will invigorate and energize your team.

2018 Keynotes

Get inspired by dynamic thought leaders, here to guide you through a number of topics including overcoming challenges, optimizing your networking style, creating strong teams, improving happiness and your bottom line, and how to come out on top with customers. Stay tuned for the 2019 program!

Herschel Walker

Football Legend, Successful Businessman and Inspiring Speaker

Kaplan Mobray

Author, Speaker, and Founder, Kaplan Mobray Leadership Institute

Mark Schulman

Rockstar Keynote, Acclaimed Author and Celebrity Drummer

Nataly Kogan

Happiness Expert, Venture Capitalist, Tech Entrepreneur, and Founder of Happier

Warren Tomlin

Former Global Chief Innovation Officer, IBM


Executive Connections

What if we told you that we have a package that gets you exclusive access to networking with other executives, Q&As with keynote speakers, and all-around VIP treatment? We do! It’s the Executive Connections package—exclusively designed for directors and C-level professionals—and it’s limited to the first 100 attendees.


Pre-Conference Training

Training before the main event! HDI workshops range from one to three days and cover everything from the customer experience to KCS to problem management—some even offer HDI certification. Get to Vegas a couple of days early to expand your learning opportunities and get the most out of your training dollars!


Bring Your Team

Send the team for maximum ROI! Cover all your bases with role-specific learning and networking opportunities that will turbocharge your team. Have fun, strengthen your bond, and return with fresh ideas to immediately put into action. And, if you buy 5 conference registrations, the 6th is on us!


What Our Attendees Say

Sponsors & Exhibitors

Meet the solution providers that can take your team's operations to the next level, all in one place.