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Support Center - Going Beyond IT

Wednesday, April 10 at 2:30 PM

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Create enough reasons to go back, and your employees will flock to the service desk. This is what we learnt, with the implementation of an ITSM tool, that supported all our non-IT employees without a fault!

Brian Grinstead

Support and Systems Management Coordinator

Indian Prairie School District 204

Brian Grinstead is an IT professional with over 20 years of experience and currently responsible for end user technology support and operations for the 4th largest school district in Illinois. He currently manages a team of 28 employees across 34 sites while supporting a fleet of 37,000 computing devices and associated technologies. Major supported technologies include; Windows 10, Chrome OS, Apple, Symantec Endpoint Protection, SCCM, Jamf, Smart Technology products, and HP printers and personal systems. He is currently working on implementing an enterprise wide adoption of OneDrive, Service Desk migration to a new Support Center, Windows 10 Intune roll out with hybrid SCCM configuration and Windows 10 feature update roll out.