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Session 807: Indifferent…Intrigued…Engaged: Taking Employees from Zero to Hero

Friday, April 12 at 10:15 AM

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Is company performance throttling? Did your customer experience ratings just get a flat tire? Is your team running out of gas, or simply suffering from engine burnout? If so, then you need an employee engagement pit stop! Attend this session and become part of the pit crew so you can zoom past your competition. You'll drive away with several simple, yet critical repairs for taking your shop from zero to hero in no time flat.

  • Identify the reasons for focusing on employee engagement efforts
  • Ascertain what really impacts employee engagement
  • Apply six proven strategies for increasing employee engagement
  • Uncover tips and tricks for driving these key strategies

Garilynn Wollard

Operational Excellence Sr. Manager
Entertainment Partners

GariLynn Wollard is the senior manager on Entertainment Partner's Technology Team, where she's primarily responsible for driving initiatives that increase employee engagement. She received her BA in computer science from the University of San Diego, but decided to go the technical support route instead of the software engineer route. GariLynn has more than 24 years of experience in IT, focusing on customer service, help desk, desktop support, system administration, and end-user training, and specializing in business relations and compliance, as well as call center and project management. She is cochair of EP's ESOP Committee and is the president of HDI Los Angeles local chapter.