Session 707: Taking Problem Management Seriously: You Can't Afford Not to Support It!

Friday, April 13 at 9:00 AM

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Problem management isn't optional—you can either hop on the train or be left by the side of the tracks. All aboard this comprehensive session that begins by looking at case studies from industries that have experienced radical performance improvements by incorporating concepts found in problem management. Next, we'll unpack the problem management process to better understand how it's different from incident management. Our last stop will give you recommendations on how to sell, build, and deliver industry-transforming results through problem management.

James Bolton

ProPoint Solutions

Jim Bolton is an HDI Certified Instructor, founder and president of Propoint Solutions, ITSM consultant, courseware developer, trainer, author, and speaker at conferences around the world. He is coauthor of the IBP book Problem Management: A Practical Guide. Jim holds an MBA in technology management and is certified as an ITIL Expert and as an ISO/IEC 20000 Consultant. In recognition of his industry contributions, Jim received the Information Technology Industry Legend Award in 2014