HDI Information Technology Conference 2018

Session 706: Policies, Procedures, and Work Instructions, Oh My!


Friday, April 12 at 9:00 AM

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Documentation is a journey: from informally captured to formally documented to finally acknowledged. In this session, attendees will explore the intricacies of process, policy, and work instruction documentation against the backdrop of three industries. Focusing on the use of policies, procedures, and work instructions for documenting and defining service management processes, attendees will learn about:

Attendees will participate in a few hands-on exercises and have the opportunity to share their own best practices and lessons learned.