Session 705: Leggo My Lego!: Learn and Apply Lean Management Like Never Before

Friday, April 13 at 9:00 AM

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Do you need help identifying and eliminating processes that aren't efficient? Are you looking for a fun and unique way to learn and teach Lean concepts? Then this session is for you! Using Legos, you'll find out how to improve efficiency with your service and support teams, strengthen procedures, and quickly identify areas for continual improvement. You'll leave with practical tips and fun exercises to lean out your processes back at the office.

Jamie Stannard

Director, Technical Support
KaVo Kerr

A twenty-plus-year veteran of the technical support industry, Jamie Stannard is currently the senior technical support manager at KaVo Kerr. He received his MBA from Kennesaw State University; he's also achieved his Master Black Belt in TPI and a certified HDI Support Center Director with additional certifications in KCS Principles and Support Center Manager. Jamie became a member of HDI in 2000 and is currently the president of the Atlanta local chapter.